This article offers a look at key quantitative and qualitative metrics for measuring Diversity, Equity, and Inclusion in financial institutions. It highlights how the effective use of data can help increase innovation, improve customer service, and enhance profitability.
Naomi Mercer was senior vice president for diversity, equity and inclusion at ABA from 2019-2024. She had recently transitioned from a 25-year military career where she served as an assistant professor in the Department of English and Philosophy at the United States Military Academy and in the Pentagon running the Army’s gender integration and religious accommodation programs. Her educational background includes a doctorate in literary studies with a minor in gender and women’s studies from the University of Wisconsin-Madison and an executive certificate in strategic diversity and inclusion from Georgetown University’s Institute for Transformational Leadership. She is the author of the academic monograph, Toward Utopia (2015).