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ABA: The American Bankers Association
Industry Insight

2021 ATM Outsourcing Survey

  • Brought to you by Allpoint Network
  • Published October 31, 2021

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In 2021, Cardtronics commissioned PG Research & Advisory Services to conduct a primary survey of ATM channel managers at financial institutions across the United States. The purpose of the survey was to illuminate and define the current trends and future dynamics of ATM services and how these changes are impacting outsourcing strategies.

In these primary interviews, we explored topics that included the effect of the pandemic on ATM use; best practices in determining outsource strategies; and the valuation of the ATM channel in retail banking strategies. Where applicable, we reference a previous 2018 Cardtronics survey to highlight key changes in ATM services delivery and investments.

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