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Banking Foundations Online Training Courses

ABA’s foundational courses are built around common job roles to help you onboard, get teams up to speed, and help employees refresh their knowledge or prepare for new opportunities. Motivate your team with seven different, pre-packaged certificate programs. Teams can use a site license and training providers can easily add these packages to their existing course libraries.

Purchase for a Team

* indicates courses/modules available only in a Suite

150

Courses

7

ABA Certificates

25

Interactive Go Huddles

4.2+ ⭐

Overall Satisfaction Across All Training Formats

Unlimited access for all bank employees  •  One flat annual fee  •  Complimentary course demos

AI Training

Build AI knowledge and practical skills with banking-specific training for learners at every skill level, from AI fundamentals to advanced prompting and responsible adoption.

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Certificates

Seven of ABA's online certificates are built around common job roles and are a great way for you to motivate staff as well as being a way for them to demonstrate their expertise. 

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Onboarding Basics

Build a foundational knowledge of the industry with courses covering general banking topics, basic bank transactions, customer service, ethics and security, and understanding bank products.

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Consultative and Relationship Selling Skills

Build solid client relationships, master effective sales techniques and campaigns, and plan for growth with these relationship-focused courses.

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Communication Skills

Master critical communications skills like writing, effective verbal communications, in-person and virtual presentations, and social media.

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Consumer Banking Essentials

Explore the fundamentals of consumer lending, payments systems, cybersecurity, handling mortgage inquiries and making referrals, and get an introduction to IRAs and tax analysis.

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Customer Service Skills

Learn to refer insurance and annuity, investment and trust clients—and get up to speed on key skills like handling stress or upset clients—with these courses in effective customer service

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Management and Early Leadership Skills

Learn key leadership skills, including managing and coaching talent, building collaborative and productive teams, leveraging the benefits of a diverse workforce and more.

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Small Business Banking Essentials

Get acclimated to small business basics, such as analyzing financial statements, small business borrowing, credit and deposit products and customer insights.

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Workplace Essentials

Learn effective workplace behaviors, networking best practices, time management and harassment awareness.

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AI Training

Build AI knowledge and practical skills with banking-specific training for learners at every skill level, from AI fundamentals to advanced prompting and responsible adoption.

  • AI Readiness Suite
    • AI Fundamentals & Types of AI*
    • AI Use Cases in Banking*
    • Core Guardrails for Safe AI Use*
    • Embedded AI in Tools and Systems*
    • Prompt Fundamentals – Anatomy of a Prompt*
    • Agent Basics – Understanding AI Agents*

* Available only within the suite purchase

Certificates

Seven of ABA's online certificates are built around common job roles and are a great way for you to motivate staff as well as being a way for them to demonstrate their expertise.
Certificate

Bank Teller Certificate

View the Certificate
Certificate

Branch Manager Certificate

Certificate

Customer Service Representative Certificate

Certificate

Personal Banker Certificate

Certificate

Small Business Banker Certificate

See the Certificate
Certificate

Supervisor/Team Leader Certificate

Certificate

Universal Banker Certificate

See the Certificate

    Onboarding Basics

    Build a foundational knowledge of the industry with courses covering general banking topics, basic bank transactions, customer service, ethics and security, and understanding bank products.

    * Available only within the suite purchase

    Communication Skills

    Master critical communications skills like writing, effective verbal communications, in-person and virtual presentations, and social media.

    * Available only within the suite purchase

    Consumer Banking Essentials

    Explore the fundamentals of consumer lending, payments systems, cybersecurity, handling mortgage inquiries and making referrals, and get an introduction to IRAs and tax analysis.

    Customer Service Skills

    Learn to refer insurance and annuity, investment and trust clients—and get up to speed on key skills like handling stress or upset clients—with these courses in effective customer service.

    * Available only within the suite purchase

    Management and Early Leadership Skills

    Learn key leadership skills, including managing and coaching talent, building collaborative and productive teams, leveraging the benefits of a diverse workforce and more.

    • Learning Bursts Leadership Competency Suite
      • Professional Effectiveness*
        • Ethical Conduct 
        • Professionalism
        • Time Management
        • Organizational Skills
        • Adaptability
        • Resilience
      • Communication & Collaboration*
        • Communication
        • Teamwork
        • Collaboration
        • Empathy
        • Networking
        • Presentation Skills
      • Leadership & Critical Thinking*
        • Agility
        • Analytical Thinking
        • Problem Solving
      • Manager Resource *
        • Learning Bursts Leader Conversation Guide

    * Available only within the suite purchase

    Small Business Banking Essentials

    Get acclimated to small business basics, such as analyzing financial statements, small business borrowing, credit and deposit products and customer insights.

    * Available only within the suite purchase

    Workplace Essentials

    Learn effective workplace behaviors, networking best practices, time management and harassment awareness.

    • Workforce Excellence
      • Mitigating Unfairness in Banking
      • Customer Service Excellence: Respect Across Cultures
      • Engaging Effectively with Co-Workers: Communication and Collaboration 
      • Building a Performance Culture: Team Connection, Collaboration and Accountability
      • Building a Brand for Workforce Excellence: Putting People First
      • Championing Team Connection: A Manager's Role
      • Strategic Workforce Development: Upskilling and Growth
      • Managing for Excellence: Fair and Effective Leadership

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    ABA Learning Management System

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    Onsite Training

    Onsite training programs are tailored to the specific needs of your bank and skill sets of your staff.