Banking Foundations Online Training Courses

Onboarding Basics

Build a foundational knowledge of the industry with courses covering general banking topics, basic bank transactions, customer service, ethics and security, and understanding bank products.

ABA Certificates are built around common job roles and are a great way for you to motivate staff as well as being a way for them to demonstrate their expertise. Topics covered: bank teller, customer service representative, digital banker, personal banker, universal banker, small business banker, supervisor/team leader certificate, branch manager, and bank solutions provider.

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Consultative and Relationship Selling Skills

Build solid client relationships, master effective sales techniques and campaigns, and plan for growth with these relationship-focused courses.

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Communication Skills

Master critical communications skills like writing, effective verbal communications, in-person and virtual presentations, and social media.

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Consumer Banking Essentials

Explore the fundamentals of consumer lending, payments systems, cybersecurity, handling mortgage inquiries and making referrals, and get an introduction to IRAs and tax analysis.

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Customer Service Skills

Learn to refer insurance and annuity, investment and trust clients—and get up to speed on key skills like handling stress or upset clients—with these courses in effective customer service

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Management and Early Leadership Skills

Learn key leadership skills, including managing and coaching talent, building collaborative and productive teams, leveraging the benefits of a diverse workforce and more.

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Small Business Banking Essentials

Get acclimated to small business basics, such as analyzing financial statements, small business borrowing, credit and deposit products and customer insights.