Speakers | Elder Fraud Prevention Summit

Laura MacKinnon Chapman, Vice President, Philanthropy and Community Impact

Laura MacKinnon Chapman serves as Senior Social Impact and Sustainability Specialist for Wells Fargo’s Philanthropy and Community Impact and is responsible for implementing the company’s community and economic development programs for San Diego, Imperial Valley, and Imperial counties in Southern California. Laura has played a key role in advancing Wells Fargo's efforts to combat elder financial exploitation, helping build partnerships and programs that educate older adults, caregivers, and communities about fraud prevention. Her work has been featured at national conferences and forums, where she shares strategies for protecting vulnerable populations from financial scams.

Session: Smarter messaging to help customers stay scam-smart

Ayleen Charlotte, Founder, S.A.F.E. by Ayleen Charlotte

Ayleen Charlotte is a globally recognized fraud awareness advocate and founder of S.A.F.E. by Ayleen Charlotte — Scam Awareness & Fraud Education — a pioneering victim-centered training organization working with financial institutions, law enforcement, and organizations worldwide. Drawing from her own experience as a fraud victim featured in Netflix's The Tinder Swindler, Ayleen develops trauma-informed training programs that transform how institutions support fraud victims. Her work addresses both the financial and psychological dimensions of fraud, advocating for systemic change in victim response.

Session: Tips from the ‘Tinder Swindler’ survivor: How to talk to customers being scammed

Emma Fletcher, Senior Data Researcher, Federal Trade Commission

Emma Fletcher joined the Federal Trade Commission’s Bureau of Consumer Protection in 2017 as a Presidential Management Fellow. She previously served in the Division of Consumer and Business Education and currently serves in the Division of Consumer Response and Operations, focusing on projects at the intersection of data analysis and consumer education. Ms. Fletcher authors FTC’s Consumer Protection Data Spotlight publications, exploring trends seen in reports to the FTC’s Consumer Sentinel Network. She previously worked as the Director of Scam and Fraud Initiatives at the Better Business Bureau. Ms. Fletcher received her B.S. in psychology from James Madison University and holds a master’s degree in public administration from George Mason University.

Session: Smarter messaging to help customers stay scam-smart

Jordan M. Ford, Chief Financial Crimes Resource Prosecutor, North Carolina Conference of District Attorneys

Jordan is a career prosecutor with over a decade of experience in the North Carolina judicial system. He has prosecuted thousands of cases ranging from traffic violations to first degree murder. Jordan currently serves as the Chief Financial Crimes Resource Prosecutor at the NC Conference of District Attorneys where he is responsible for the statewide development and implementation of the Financial Crimes Initiative. In addition to leading the Financial Crimes Unit, Jordan manages a caseload of complex financial crimes throughout North Carolina involving matters of embezzlement, public corruption, and the exploitation and abuse of older adults.

Session: Prosecuting elder fraud: What makes or breaks a case

Robert Gigante, Executive Director, Global Security & Investigations, JPMorgan Chase

Robert Gigante is an accomplished investigations professional and attorney with over two decades of experience in both the public and private sectors. He currently serves as Executive Director and Manager within Global Security & Investigations at JPMorganChase, where he leads a team of 75 consisting of managers and investigators and has overseen complex internal and external fraud investigations. His work helps protect the firm’s global workforce of more than 300,000 employees, over $4.4 trillion in total assets and more than 86 million customers worldwide.

In this role, Robert collaborates with law enforcement agencies, cyber technology teams, and key business units to identify and mitigate risks, enhance controls, and ensure regulatory compliance. He is known for expertise in evidence gathering, root cause analysis, and relationship building—capabilities that have been instrumental in prosecuting multi-million dollar frauds and safeguarding corporate interests.

Session: Prosecuting elder fraud: What makes or breaks a case

Duke Han, Professor of Psychology, Family Medicine and Gerontology at USC Dana and David Dornsife College of Letters, Arts and Sciences

Duke Han, PhD, is a Diplomate of the American Board of Professional Psychology in Clinical Neuropsychology; a Fellow of the American Psychological Association, the National Academy of Neuropsychology, and the International Neuropsychological Society; and a tenured Professor of Psychology, Family Medicine, Neurology, and Gerontology at the University of Southern California. He received his Bachelor of Science degree in Psychology with a specialization in Neuroscience from Duke University, and his PhD in Clinical Psychology from the University of Massachusetts Boston. He received training in clinical neuropsychology and experimental neuroimaging through various programs at Harvard Medical School's Brigham and Women's Hospital. He continued his clinical neuropsychology and neuroimaging activities during his clinical internship and postdoctoral fellowship years at the University of California San Diego (UCSD) and the San Diego VA Healthcare System. He maintains an active research collaboration with the Rush Alzheimer's Disease Center (RADC) in Chicago where he was formerly a tenured faculty member.

Session: Aging, finances and decision-making

Judith Kozlowski, Senior Fellow, Women’s Institute for a Secure Retirement

Judith Kozlowski, JD, is an independent Elder Justice consultant and a subject matter expert in financial exploitation of older adults. She is a Senior Fellow at the Women’s Institute for a Secure Retirement (WISER) and an advisor with the Native American Elder Justice Initiative (NAEJI). She is an advocate specializing in financial abuse and exploitation of older adults and frequently conducts training on those topics. She also speaks frequently about financial literacy and the cost of family caregiving. She is a former state and federal fraud prosecutor. Her policy work includes being a senior elder justice advisor to the HHS Assistant Secretary (ACL); building the CFPB Office for the Financial Protection of Older Adults; working with DOJ’s Elder Justice Initiative and consulting with AARP, NAPSA, FINRA, SIFMA, the American Bankers Association and the American Bar Association’s Commission on Law and Aging, among others.

Session: Prosecuting elder fraud: What makes or breaks a case

Kira Krown, Consumer Education Specialist, Federal Trade Commission

Kira Krown is a Consumer Education Specialist in the FTC’s Division of Consumer and Business Education. She works on various education and outreach campaigns focused on recognizing and avoiding frauds, scams, and bad business practices. Prior to joining the FTC, Kira worked on financial inclusion and consumer protection issues at the International Finance Corporation.

Session: Smarter messaging to help customers stay scam-smart

Tom O’Malley, Founder, Frozen Pii

Tom O’Malley is a retired federal prosecutor, consumer protection advocate, and founder of ScamWize.com, an initiative reimagining how to help people recognize and avoid scams. During a 37-year career as a state and federal prosecutor, Tom investigated thousands of felony cases and tried more than 300 jury trials. He served as an Assistant U.S. Attorney for 32 years in the Southern District of Florida and the Western District of North Carolina, where he spent the final decade of his career specializing in cybercrime, identity theft fraud, and intellectual property crimes. He also served as the Western District of North Carolina’s Computer Hacking and Intellectual Property (CHIP) Coordinator and Identity Theft Coordinator.

Session: Smarter messaging to help customers stay scam-smart

Chantelle Smith, Consultant for the Elder Justice Initiative, Department of Justice

Chantelle Smith is a consultant to the U.S. Department of Justice’s Elder Justice Initiative and serves as its Prosecutor Programs Lead, developing resources, training, and national engagement opportunities for prosecutors and law enforcement responding to elder abuse and financial exploitation. Her current work draws on her background in accounting and 23 years of experience as an assistant attorney general in the Iowa Attorney General’s Office. She prosecuted administrative, civil, and criminal cases involving consumer fraud, elder abuse, and financial exploitation and served as counsel to state agencies and programs responsible for aging, adult protective services, long-term care ombudsman services, public guardianship, and financial regulation. She also developed Iowa’s Coordinated Community Response Team, led the state’s elder justice initiative, and helped draft and secure passage of Iowa’s civil and criminal elder abuse laws.

Session: Prosecuting elder fraud: What makes or breaks a case

Peter Staffell, Principal, Roll & Flow Design

Peter Staffell is a scam prevention specialist, behavioral scientist and Principal Designer at Roll & Flow. Peter helps organizations tackle a big question: ‘If info and warnings don’t protect people from scams, what does?’ Drawing on 15 years Financial Services experience, including as Head of Service Design at Santander UK, Peter builds scam stopping moments tailored to organizations' tech, tools and people. Peter also speaks publicly and writes about evidence-based behavioral science research and techniques for tackling scams.

Session: Smarter messaging to help customers stay scam-smart

Roy Zur, CEO, Charm Security

Roy Zur is a serial entrepreneur, attorney, and former cyber intelligence officer focused on social engineering and the intersection of technology, psychology, and cybercrime. He is the Co-founder & CEO of Charm Security, building the Agentic AI Workforce to prevent and resolve fraud, scams, and cybercrime - AI agents designed to understand human vulnerabilities, intervene during high-risk interactions, and help organizations disrupt and resolve threats in real time. Roy holds degrees in law and business from Tel Aviv University and is a Wharton alumnus in Advanced Finance. He previously served as a legal advisor at the Israeli Supreme Court and is the Founder and Chairman of the Omek Institute for Policy and Legislation.

Session: Using AI to get ahead of fraud threats