Elder Fraud Prevention Summit | AML and Fraud Conference

8:30 AM – 9:00 AM

Registration and Breakfast

9:00 AM – 9:10 AM

Welcome

9:10 AM – 10:10 AM

Aging, finances and decision-making

Explore the powerful link between aging, cognition and financial decision-making, where subtle shifts in the brain can have major real-world impact. A leading researcher will break down how aging affects the way we evaluate risk, trust others and navigate financial complexity. You’ll learn why even financially savvy older adults can become more vulnerable to fraud — and what the latest science suggests we can do about it. With clear, practical takeaways for prevention, policy and practice, this session offers a compelling look at one of today’s most pressing consumer-protection challenges.

10:10 AM – 11:10 AM

Using AI to get ahead of fraud threats

Artificial intelligence is transforming the fraud battlefield on both sides — accelerating criminal innovation while also equipping financial institutions with more powerful tools to defend against evolving threats. This session will explore solutions to challenges such as scams, deepfakes, synthetic identities, automated social engineering and increasingly sophisticated transaction activity. Our panel of speakers will highlight emerging technologies that are helping banks strengthen detection, improve decision-making and customer intervention, and enhance operational resilience. Attendees will gain insight into how AI can be used to identify anomalies earlier, streamline investigations, and enable faster, more precise responses to increasingly complex fraud threats.

11:10 AM – 11:30 AM

Coffee Break

11:30 AM – 12:30 PM

Tips from the ‘Tinder Swindler’ survivor: How to talk to customers being scammed

Navigating conversations with someone being scammed can feel like walking a tightrope, where emotion, hope and fear collide. Ayleen Charlotte, a survivor of a romance scam who’s featured in the Netflix documentary “The Tinder Swindler,” will share her firsthand experience, highlighting the emotional pull, internal logic and blind spots that made outside warnings easy to dismiss. You will walk away from this session with practical, empathetic strategies for reaching people during a scam.

12:30 PM – 1:30 PM

Lunch

1:30 PM – 2:30 PM

Trauma-informed strategies to help customers recover after a scam

Financial fraud does more than drain accounts; it can leave lasting emotional and psychological wounds that shape how customers respond in the aftermath. Understanding trauma-informed care equips bankers to recognize these reactions and respond with clarity, empathy and professionalism. This session explores how trauma influences communication, decision-making and trust, and offers practical techniques to create a sense of safety during high-stress interactions. You will learn how small shifts in language, tone and process can help customers regain control and begin to recover. The approach provides a powerful framework for strengthening relationships and delivering truly human-centered service when it matters most.

2:30 PM – 3:45 PM

Prosecuting elder fraud: What makes or breaks a case

Prosecuting elder fraud is complex, and outcomes often depend on how effectively the case is built, supported and communicated. This deep dive will examine the factors behind successful prosecutions, from strong evidence patterns to close coordination with prosecutors, and explore why some cases fall short, including gaps in documentation, challenges with victim testimony and missed opportunities early in the investigation. You will gain a clearer understanding of what prosecutors need, how to work alongside them effectively and which pitfalls to avoid as cases move from suspicion to convict.

3:45 PM – 4:05 PM

Break

4:05 PM – 4:55 PM

Smarter messaging to help customers stay scam-smart

Banks are investing heavily in fraud education, but are customers listening? This session will examine the research behind effective fraud-prevention communication and highlight where traditional approaches fall short. You’ll gain practical strategies for smarter messaging that improve message clarity, increase engagement and drive behavior change. Walk away with tools you can apply right away to make your fraud education efforts more impactful.

4:55 PM – 5:00 PM

Closing remarks

5:00 PM – 6:00 PM

Reception