Frontline Insights in Banking: Improving Frontline Engagement

Why is frontline engagement critical for customer experience, employee retention, and growth? How is Atlantic Union Bank improving it?

In this episode of Frontline Insights in Banking, Maria Tedesco, President and COO of Atlantic Union Bank, shares valuable insights with hosts Dave Martin of Bankmechanics and Jim Bywater of SeeEverything.

Maria is passionate about banking. Her personality and values are perfectly aligned with AUB’s core values -- caring, courageous, and committed.

In this podcast, Maria discussed various strategies and best practices at AUB like emerge leadership, “ask us anything”, employee surveys, and observational coaching. She acknowledged the common challenges with engaging frontline teams whether it is competing priorities, manual processes, or technology. She talked about the impact mentors have had on her career, and how she continues to pay it forward.  Finally, Maria answered the question, “Why should a young professional consider a career in banking and, more specifically, why in Atlantic Union Bank?”

Speakers

• Jim Bywater, Senior Vice President, SeeEverything
• Dave Martin, Founder and President, Bankmechanics
• Maria Tedesco, President and Chief Operating Officer, Atlantic Union Bank

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