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ABA Fraud Contact Directory

U.S. based banks, the International Banking Federation and banks within its member associations and credit unions of all sizes can participate in the ABA Fraud Contact Directory to quickly find the appropriate contacts for resolving fraud claims.

The ABA Fraud Contact Directory has been enhanced with a universal hold harmless template. As part of this update, multi-factor authentication (MFA) and email validation are now required. See user guides for more information. 

Reminder: accurate contacts are critical. Please review and validate your institution's information and if you have not already done so, ensure you have contacts for all fraud types including check, wire, ACH, RTP and FedNow.

Access the Directory How-To Guides Read Terms and Conditions

Searchable Fraud Contacts

The ABA Check Fraud Claim Directory is now the ABA Fraud Contact Directory. This is now an expanded resource that helps financial institutions connect with other institutions to resolve warranty breach claims for checks as well as claims for unauthorized and/or fraudulent transfers for wires, ACH, RTP, or FedNow. The directory of fraud contacts is searchable by Institution name, city, state, country FDIC number, SWIFT number and/or NCUA charter number.

Access to the database is limited to financial institutions with an FDIC, SWIFT, NCUA number that provide fraud contacts and use a bank-issued email domain. ABA member banks, non-member banks, and credit unions are invited to participate. Greater participation enhances the directory's value for the industry.

Terms and Conditions

By participating in the ABA Fraud Contact Directory, you agree to ABA's terms and conditions.

Read Terms and Conditions

Submit Bank Contact and Claim Information

Institutions must submit their own fraud contacts in order to search the directory. Please provide contact information that will not be affected by personnel changes. Your bank may also upload documentation requirements for filing a claim. (Please note: only one PDF is allowed per Institution.)

International Banks

We have been working with the International Banking Federation to obtain the necessary information to allow international banks to begin participating. If you are denied access, please contact [email protected] and provide the following information:

  • Bank Name
  • SWIFT Number
  • Headquarters Address

The Fraud Team will respond once access has been granted. At that point, you can opt in to participate by adding a fraud contact. Please refer to the how-to guide on adding contacts for more information.

Contact Us

Our Experts

Paul Benda

Paul Benda

Executive Vice President, Risk, Fraud & Cybersecurity

Contact Paul
Jim Hitchcock

Jim Hitchcock

Vice President, Fraud Mitigation

Contact Jim

Hannah Ibberson

Sr. Manager, Fraud, Physical & Cyber Security 

Contact Hannah
Patrick Smith

Patrick Smith

SVP, Fraud Operations

Contact Patrick