Americans Value Banks’ Support During COVID-19

Americans are happy with their bank

• 9 in 10 account holders are "very satisfied" or "satisfied" with their primary bank
• 96% rate their bank's customer service as "excellent," "very good" or "good"

and value banks’ supportduring COVID-19

Response and Recovery

• 3 in 4 are "very satisfied" or "satisfied" with their bank's response to the pandemic
• 72% of those aware of their bank's assistance options during the pandemic now view their bank more favorably
• 84% think banks are important to the nation’s economic recovery

Support for Small Business

• 4 in 10 small business employees saidtheir company received a PPP loan
• of those, 92% said the loan made a difference
• 59% said it made a major difference
• 89% said it helped preserve jobs

Delivery of EIPs

• 7 in 10 received an Economic Impact Payment from the U.S. Government

How People Received It

• Direct Deposit: 72%
• Prepaid Card: 8%
• Check in the Mail: 20%

• 98% rated their bank's help withaccessing their EIP as "excellent,""very good" or "good"