2022 Core Platforms Survey

Banks’ relationships with their core providers are crucial to their ability to deploy the modern, innovative tools they need to compete in today’s marketplace. Member banks have indicated to ABA that their primary non-policy concern is their relationship with their core providers.

To address this concern, in December of 2018, ABA formed the Core Platforms Committee. The banker-led group has been working to identify areas of concern, educate ABA members on their options, and identify actions that can strengthen the relationship between banks and core providers so banks can deliver the innovative products and services customers want and need. The committee has met with over 25 core providers, half a dozen middleware providers and various other organizations related to core processing. As a result, the committee has developed a wealth of resources to assist banks in managing their core relationship. 

ABA surveyed bankers in late 2022 to gauge the current state of bank/core relationships and shape a path forward. For the first time, ABA included core providers in the survey respondent panel. Both bankers and core providers were surveyed on the importance and effectiveness of 17 bank success-related attributes. The inclusion of core provider respondents provides new insight into areas of accord, and lack of alignment, between banker perceptions and core provider perceptions.

Download the survey to read the full results.