ActiveOps PLC

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ActiveOps (LSE: AOM) is a publicly traded, global SaaS company founded in 1995 and headquartered in Reading, UK, with offices across the United States, UK, Ireland, India, South Africa, and Australia. For nearly 30 years, we have dedicated ourselves to one mission: helping large service operations — including banks and financial institutions — run smarter, faster, and more efficiently.

We are the only dedicated Decision Intelligence platform built exclusively for service operations. Our software, methodology, and AI are purpose-built for the unique complexities of banking operations — from back office processing to front office customer service — giving operations leaders the real-time insight and control they need to make the right decisions at the right time.

Over 10,000 operations professionals are certified in our Active Operations Management (AOM) methodology, and our AI is trained on more than 15 years of service operations data — making our platform uniquely equipped to understand the nuances of banking workloads.

20%+ Capacity released within 12 months
30%+ Boost in team productivity
25% Capacity gain in AML/KYC operations
57% of banking ops pros have hidden capacity they can't access

What We Do
ActiveOps delivers Decision Intelligence for service operations — a powerful combination of AI-driven analytics, predictive planning, and real-time operational control. We bring together your existing data from across systems and platforms, standardize it into a single operations data model, and transform it into clear, actionable insights for every level of your organization.

Our platform includes three integrated products:

ControliQ: Plan, staff, and forecast capacity across teams with real-time visibility. Balance workloads, redeploy resources intra-day, and eliminate the guesswork from daily operations management.

CaseworkiQ: Manage complex, high-volume caseloads with automated SLA tracking, case-level drill-down, and intelligent resource allocation. Know which cases are at risk before they breach.

WorkiQ: Monitor employee performance and engagement across in-office, remote, and hybrid teams. Identify productivity patterns and surface insights that support both performance and wellbeing.

Underpinning all three products is our proven Active Operations Management (AOM) methodology — a structured framework that embeds lasting cultural change, turning operations leaders into data-driven decision makers who actively manage rather than reactively respond.

The Pain Points We Solve for Bank Operations:

Banking operations teams face relentless pressure: rising customer expectations, tightening regulatory requirements, growing headcount costs, and the daily challenge of doing more with less. ActiveOps was built specifically to address these challenges.

1. Lack of Real-Time Visibility
Most banks rely on spreadsheets, end-of-day reports, and gut instinct to manage daily operations. By the time problems are identified, it's too late to act. ActiveOps gives operations managers a live, intra-day view of capacity, workload, and performance — so they can make the right call in the moment, not after the fact.

2. Hidden Capacity Going to Waste
Research shows that 57% of banking operations professionals believe they have hidden capacity — but don't know how to find it. ActiveOps uses AI-driven analytics to surface unused capacity within existing teams, enabling banks to reduce overtime, cut reliance on temporary hires, and scale for peak periods without adding headcount.

3. Missed SLAs and Customer Commitments
Without predictive visibility, SLA breaches often come as a surprise. ActiveOps continuously monitors every case against its SLA deadline, flags at-risk items in real time, and recommends resource redeployment before a miss occurs — dramatically improving customer turnaround times and satisfaction scores.

4. AML, KYC, and Compliance Workload Risks
Financial crime compliance is one of the highest-stakes operational challenges in banking. Errors or delays in AML and KYC processing can lead to regulatory fines, reputational damage, and systemic risk. ActiveOps gives financial crime operations real-time oversight of case status, team performance, and SLA adherence — with documented capacity gains of up to 25% in these functions.

5. Managing Hybrid and Distributed Teams
The shift to remote and hybrid work models created new visibility gaps for banking operations leaders. ActiveOps was purpose-built to manage teams regardless of where they sit — providing consistent performance metrics, fair workload distribution, and engagement insights that support both productivity and employee wellbeing.

6. Data That's Siloed, Inconsistent, or Unactionable
Banks have invested heavily in technology — but often find their operational data scattered across multiple systems and difficult to act on. ActiveOps integrates with your existing infrastructure and consolidates data into a single, standardized view of work and time. No rip-and-replace required. Rapid time-to-value with low implementation risk.

7. Reactive Management Culture
When managers are always fighting fires, they have no bandwidth to plan, coach, or improve. ActiveOps shifts operations from reactive to proactive — giving leaders the intelligence to anticipate problems, allocate resources strategically, and focus their teams on the work that matters most.

Why ActiveOps for Your Bank:

Built for Banking — our AI is trained on 15+ years of banking operations data, so it understands your workflows out of the box.

Low-Risk Integration — we work with your existing systems and data infrastructure. No costly replacements needed.

Proven Outcomes — banks using ActiveOps report dramatic improvements in cost efficiency, SLA performance, customer satisfaction (NPS), and employee engagement.

Expert Support — our implementation coaches and Customer Success team have held senior operations roles themselves. They speak your language.

Rapid ROI — most customers see measurable returns within their first year of deployment.

"ActiveOps has been fundamental to our achievements. The data was vital in changing the culture whereby we are now basing decisions on fact, and planning ahead to mitigate issues."
— ActiveOps Banking Customer
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Contact:
Donna Tellam, Marketing Director
2192 Holyoke Lane
Superior, CO 80027
(303) 521-2426

Commercial Banking,Consumer Lending,Mortgage & Home Finance,Insurance,Core Platforms,Wealth Management

Ticker Symbol: AOM -London Exchange
Employees: 280

ActiveOps PLC

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