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ABA: The American Bankers Association
Banking Topic

Workforce Excellence

Helping banks build workplaces that empower talent, drive performance and positively impact their customers and communities

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ABA is committed to fostering a workplace where each employee is valued, supported, and recognized for their contribution to effectively serve our members. Research shows that workforces comprised of individuals with a wide range of experience and expertise drive innovation, excellence, and economic growth. Our goal is to build the very best workforce and workplace at ABA, and to help our member banks do the same.

Building the Best Bank Workforce

Resources to help banks of all sizes build strong and competitive workplaces to meet the needs of your customers and communities.

Read the Guide

Related Training & Events

  • Bank Lines of Business

    Facilitated Training | June 1, 2026

    A comprehensive review of the products and services that banks offer customers, and strategies for retaining and growing market share.

  • MDI Partnership Summit

    Conference | April 21, 2026

    April 21-22, 2026 | Washington, DC | Delve into best practices for forging mutually beneficial, long-term partnerships between MDIs and other banks.

  • Building Customer Relationships

    Facilitated Training | April 27, 2026

    Strategies for earning customer loyalty, value-added sales and marketing, and strengthening customer and partner relationships.

  • MDI Partnership Summit

    Conference | April 21, 2026

    April 21-22, 2026 | Washington, DC | Delve into best practices for forging mutually beneficial, long-term partnerships between MDIs and other banks.

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Workforce Excellence Open Committees

Join ABA’s Open Committees, an ABA member bank professional benefit, offer a space to engage, learn and grow together. 

Join Today

ABA Resources

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Our Experts

Lora McCray

Lora McCray

Senior Vice President, Workforce Excellence

Contact Lora

Press Contact

Mike Townsend

(202) 663-5471

Contact Mike

Stay Connected

ABA Workforce Excellence Exchange

Open to all ABA member bank professionals, this forum promotes open discussions to cultivate employee growth and professional development as well as customer engagement best practices and challenges.

Workforce Excellence Advisory Group

Provides input to ABA staff on the creation of future programming and resources to meet banker workforce needs.

Workforce Excellence Open Committees

Join ABA’s Open Committees, an ABA member bank professional benefit, offer a space to engage, learn and grow together.