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Program | Conference for Community Bankers


We’re working on this event’s program. To see the types of sessions you can expect, check out the past program.

2020 Program

  • Sat, Feb 8

  • Sun, Feb 9

  • Mon, Feb 10

  • Tues, Feb 11

  • Wed, Feb 12

Sat, Feb 8

1:00 pm – 3:30 pm

CBC Administrative Committee Meeting

12:00 pm – 5:00 pm


12:00 pm – 5:00 pm

Preconference Tours Desk Open

6:00 pm – 7:00 pm

CBC and CBC Alumni Reception (invitation only)

Sun, Feb 9

7:30 am – 6:30 pm


7:00 am – 12:30 pm


8:00 am – 3:30 pm


Kennedy Space Center

Time: 8:00 am – 3:30 pm

Airboat Adventure at Boggy Creek

Time: 9:30 am – 2:30 pm 

1:45 pm – 3:15 pm

LEARNING LAB: The Top Five Initiatives CEOs Must Do in the New Year to Remain Relevant

Massive investments in technology, creation of new products and the process of bundling and rebundling has remade the financial service landscape. Engage in an interactive discussion around five top insights from the Alloy Labs Alliance, a member-driven shared innovation lab and accelerator of banks, focusing on P2P, digital onboarding, small business lending and more.

  • Jason Henrichs, Chief Executive Officer, Alloy Labs Alliance, Chicago, IL
  • JP Nicols, Co-Founder, Alloy Labs Alliance, Bellevue, WA

4:30 pm – 5:00 pm


Enjoy a great opportunity to meet colleagues from around the country, right before you share a memorable experience of three days of valuable learning and connecting.

5:00 pm – 6:00 pm


6:00 pm – 7:30 pm


Connect with colleagues as you explore a journey across the galaxies—with live music, giant robots, a lunar lander, food and fun.

Mon, Feb 10

7:00 am – 8:00 am


Manage Your Whole Loan Portfolio
Sponsored by LT&T

Loan Transactions and Technology LLC is an electronic network that transparently facilitates buyers and sellers of whole loans via algorithmic counterparty matching, sophisticated loan analytics and online price negotiation. LT&T offers a faster, easier, efficient and transparent solution to a cumbersome and opaque process.

  • John A. Roberts, President and Chief Executive Officer, Loan Transactions and Technology LLC, Charlotte, NC 

vISO of the Future
Sponsored by Konica Minolta Business Solutions

Few industries are more vulnerable to cyber threats than finance, because few industries access as much data. But around-the-clock cybersecurity for the most sought-after data supply is no easy task. Information security can be laborious, time-consuming, and expensive. To protect your customers’ data, your Information Security Officer (ISO) works with your IT team. But finding a qualified ISO—either in-house or outsourced—is easier said than done. You know what you need to keep your customers’ data safe, but you may not have the resources to make it happen. To help keep your customers’ data secure, learn about the services a virtual Information Security Officer (vISO) can help with. 

  • Patrick Whelan, CISA, National Practice Director, Konica Minolta Business Solutions, Ramsey, NJ 

Tools to Preserve and Grow Your Ag Portfolio
Sponsored by Farmer Mac

Community banks of all sizes are successfully competing against local ag lenders with the help of Farmer Mac. This session will focus on strategies and tactics Farmer Mac lenders are using to preserve and grow their relationships with their farm and ranch customers. Don’t let today’s changing ag economy hold you back from growing profits and gaining market share. 

  • Patrick Kerrigan, Vice President, Business Development, Farmer Mac, Washington, DC
  • Jodi Massanet, Relationship Manager, Farmer Mac, Washington, DC

7:30 am – 8:00 am


8:00 am – 10:00 am


CBC Chair’s Welcome

  • Luanne Cundiff, Chair, CBC and President and CEO, First State Bank of St. Charles, MO

Perspectives from ABA Leadership

  • Rob Nichols, President and Chair Executive Officer, American Bankers Association, Washington, DC

A Conversation with Federal Reserve Board of Governor Michelle Bowman

  • The Honorable Michelle Bowman, Board of Governors, Federal Reserve System, Washington, DC 
  • Rob Nichols, President and Chief Executive Officer, American Bankers Association, Washington, DC 

    Making Magic: Leading and Innovating in the Age of Disruption

    Drawing on first-hand experience leading Disney| ABC Television Group through a period of tremendous disruption -- as new competitors like Netflix and Amazon upended the industry -- Sherwood will provide actionable and fascinating insights into what it takes to lead boldly, while fostering a culture of innovation. Using radical candor and humor, and drawing on his years of experience at The Walt Disney Company, Sherwood will explore characteristics of the world’s most effective leaders, and illuminate how to unleash out-of-the-box thinking and practical innovation in every person.

    • Ben Sherwood, Former Co-Chairman of Disney Media Networks and President of Disney | ABC Television

    10:00 am – 11:00 am


    10:15 am – 12:00 pm


    Enjoy mingling with old and new friends and munching on brunch goodies during a service event hosted by ImpactForGood. Participants will design special superhero capes and assemble stuffed animals for sick and recovering children in hospitals. Each stuffed animal will include a message of encouragement written by participants.

    11:00 am – 12:00 pm


    Payments Lab—Why should I care about payments?

    The payments experience requires a strategic focus in order to stop disruption within your revenue stream. Lay the groundwork for your payments strategy by understanding trends and disruptors that could be potential opportunities. Gain practical insights into thinking strategically.

    • Tony DeSanctis, Senior Director, Cornerstone Advisors, Scottsdale, AZ
    • Brandi Gregory, Senior Director, Cornerstone Advisors, Mason, OH 

    CRE Lending—The Board and Management’s Role in Overseeing Credit Risk

    Explore the roles the board and management play for a successfully managed bank. Get practical suggestions that address topics like regulatory expectations, meeting fiduciary duties and strategic imperatives, and the techniques and strategies needed to manage and control CRE.

    • Greg Burgess, Chief Credit Officer, FirstCapital Bank of Texas, Amarillo, TX
    • Ralph Pahnke, Senior Vice President, Zions Bancorporation, Salt Lake City, UT
    • David Ruffin, Principal, IntelliCredit a division of Qwickrate, Raleigh, NC

    Paradigm Shift in Corporate America from Shareholders to Customers

    Fostering a reputable brand is essential to ensuring profit is the effect and not the cause. And while profit is the “fruit” of a great company, the root and cause of success is the brand. Learn how to shift your focus toward building a brand that motivates management, employees and customers to take actions—and contributes to your bottom line.

    • Tim Pannell, President and CEO, Financial Marketing Solutions, Franklin, TN

    Wire Fraud: FBI RATs and Recovery

    The FBI’s IC3 Recovery Asset Team (RAT) was established in February 2018 to assist with the recovery of fraudulently transferred funds. Since its establishment it has a recovery success rate near 80% when informed of a fraudulent transfer within 24 – 48 hours. Hear from an FBI agent on the frontlines on how the process works and how to have the best chance of recovering stolen funds.

    • Paul Benda, Senior Vice President, Risk and Cybersecurity Policy, American Bankers Association, Washington, DC
    • Jill Mansfield, Supervisory Special Agent, FBI, Washington, DC

    Remaining Independent in a Consolidating Environment

    Discover 10 fundamental strategies to remain an independent community bank in a consolidating environment. Topics covered include the necessity of returning to core profitability, ensuring your bank has the optimal organization structure and planning for independence.

    • Greyson E. Tuck, Board Director, Gerrish Smith Tuck, PC, Memphis, TN

    Leading Economic Indicators and the Impact on Your Bank

    Get an overview of international and U.S. economic conditions with expectations for 2020, including the implications and effects of Federal Reserve monetary policy on interest rates. Hear how leading indicators, such as GDP and the unemployment rate, will fare as we enter a period of increasing uncertainty.

    • Robert Dye, Senior Vice President and Chief Economist, Comerica Bank, Dallas, TX

    How Community Banks Can Innovate to Win

    Customers have more options than ever before for how and where they bank. Community banks must be one step ahead in thinking about what services will differentiate them from the industry goliaths and non-FI alternatives, especially when focusing on business and commercial account holders. Learn about forward-thinking approaches and how being informed by data, industry trends, AI, coaching and other tools can help you grow your bank and help you beat out the competition.

    • Sam Kilmer, Senior Director, Cornerstone Advisors
    • Scott Morgan, Senior Sales Consultant, PrecisionLender, a Q2 Company

    12:00 pm – 1:00 pm


    1:00 pm – 1:30 pm


    1:30 pm – 2:30 pm


    Payments Lab—Profitability in Payments

    While banks may offer multiple payment products to provide better customer service, that doesn’t always lead to a profitable outcome. Discuss product strategies and review best practices in credit and debit, all with an eye toward providing a better value proposition to your customers and a profitable outcome for your bank.

    • Tony DeSanctis, Senior Director , Cornerstone Advisors
    • Brandi Gregory, Senior Director, Cornerstone Advisors

    CRE Lending—How to Drive Loan Volume into Your Bank: Best Practices for Managing a Sales Team

    Leaders from top performing banks will discuss best practices to manage the sales force and gather funding through deposit goals, as well as provide insights how they use the latest technology to manage leads and rewards.

    • Vince Micco, Executive Vice President, Chief Lending Officer, Blue Foundry Bank, Rutherford, NJ
    • Greg Sims, Managing Director, Real Estate Banking, CrossFirst Bank, Leawood, KS
    • Moderator: Sharon Whitaker, Vice President, Commercial Real Estate Finance, American Bankers Association, Washington, DC 

    Solving the Deposit Dilemma and Maximizing Bank Value with M&A

    The deposit dilemma is leading to curtailed growth and operational adjustments can be time consuming—M&A can offer a valuable path for your bank. Learn to define your bank’s M&A focus using smart analytics and a proactive process that efficiently locates opportunities and creates deals before they hit the market. Take home essential techniques to help you compete.

    • Adam Mustafa, President and Co-Founder, Invictus Group, Tysons Corner, VA

    Strengthening Your Liquidity Management Process with a New Regulatory Focus

    Loan growth is outpacing deposit growth. Wholesale funding levels are increasing and so is the potential for deposit attrition. Get insights that address the changing liquidity landscape in our industry, and what every bank should be doing to develop a best practice approach in liquidity management regardless of the levels of liquidity you have today.

    • Mark Haberland, Managing Director, Darling Consulting Group, Newburyport, MA

    Lessons Learned from Banking Cannabis-Related Businesses

    Hear updates on federal and state legal developments governing the provision of financial services to cannabis-related businesses. Learn best practices for provision of financial services, including CIP, customer due diligence and initial diligence; risk rating and tiering of customers; ongoing monitoring; and suspicious activity and currency transaction reports.

    • Andrew Bigart, Partner, Venable, Washington, DC
    • Deirdra O’Gorman, Founder, DX Consulting, Denver, CO
    • Gary Vierra, Senior Vice President and Chief Risk Officer, BayCoast Bank, Swansea, MA

    The Intentional Board: Paths to Director Diversity

    Diversity on your board is more than a matter of checking a few boxes—it’s about identifying qualified directors who provide different perspectives based on different backgrounds, life experiences and mindsets. Learn how banks can improve operations by increasing their boards’ racial, ethnic and gender diversity.

    • Lissa L. Broome, Burton Craige Distinguished Professor, Director, Center for Banking and Finance, UNC School of Law, Chapel Hill, NC
    • Terrie Spiro, Chief Executive Officer of Cecil Bank, Elkton, MD, and Co-Founder of Bank on Women
    • Naomi Mercer, Senior Vice President, Diversity, Equity and Inclusion, ABA
    • Moderator: Debra Cope, President, Cope Financial PR Inc.

    Blindsided: How to Respond When a Vendor Is Hacked

    What’s worse than having to deal with the fallout of a vendor breach? Get a game plan for identifying types of data breaches, defining notification timelines, and addressing legal, public relations and IT issues—so you can better integrate an incident management strategy into your vendor management programs and practices.

    • Michael Berman, Chief Executive Officer, Ncontracts, Brentwood, TN

    2:30 pm – 3:15 pm


    Hear industry experts from Discover, First Data, LendingFront, nContracts, Pannos, Promontory MortgagePath LLC, Strunk LLC and Zenmonics in this fast networking session. Each presenter has five minutes to get straight to the point to highlight the benefits of their solutions—without the small talk.

    • Trey Maust, Chief Executive Officer, Sheltered Harbor and Executive Vice Chairman, Lewis & Clark Bank, Oregon City, OR

    3:15 pm – 4:30 pm


    Payments Lab—The Future of Payments

    Learn what community banks should be focused on now in payments to be competitive in the future, including mobile, digital, contactless and AI.

    • Doug Leighton, Head, Community Accounts, Visa, San Francisco, CA

    CRE Lending—Your Top CRE Lending Concerns for 2020

    Discuss the latest CRE lending challenges, issues, solutions and strategies with colleagues during a facilitated session. Tables will be designated by asset size.

    • Sharon Whitaker, Vice President, Commercial Real Estate Finance, ABA

    Sponsored by BKD and Bank Compensation Consulting

    Discuss the latest challenges, issues, solutions and strategies with colleagues during facilitated sessions based on asset size. Feel free to bring examples of what has worked at your bank—and what has not.

    $1 Billion and More in Assets

    International II, Lower Lobby Level

    • Facilitator: Jeff Marsico, Executive Vice President, The Kafafian Group, Bethlehem, PA

    $500 Million–$999 Million in Assets

    International III, Lower Lobby Level

    • Facilitator: Kelly Earls, Principal, Bank Compensation Consulting, Plano, TX

    $250 Million–$499 Million in Assets

    International I, Lower Lobby Level

    • Facilitator: Matthew Stout, Partner, BKD, Fort Wayne, IN 

    Less than $250 Million in Assets

    Poinciana, Osceola County Conference Center

    • Facilitator: Randy Dennis, President, DD&F Consulting Group, Little Rock, AR

    5:00 pm – 6:30 pm


    The Conference for Community Bankers has been around for a long time—we're celebrating 40 years—but the stars of this reception go back a bit further. Dinosaurs with their own movie deal—now THAT’s a long-term asset.

    6:30pm – 9:00 pm


    Tues, Feb 11

    8:00 am – 9:00 am


    Grab some coffee and hear industry experts from Akouba, Banzai, Corserv, KlariVis, PrecisionLender, Promontory Interfinancial Network LLC, ServisFirst, StreetShares and The Clearing House in this fast networking session. Each presenter has five minutes to get straight to the point as they highlight the benefits of their solutions—without the small talk.

    • Trey Maust, Chief Executive Officer, Sheltered Harbor and Executive Vice Chairman, Lewis & Clark Bank, Oregon City, Oregon

    9:00 am – 10:00 am


    Payments Lab—Competitive Analysis and Marketing Strategy

    Looking at payments through a strategic lens requires a laser focus on driving revenue, and an awareness of your competition both in and out of banking. Take a look at some of the key competitors in the payments space, and how different marketing strategies are being deployed to drive engagement and adoption.

    • Tony DeSanctis, Senior Director, Cornerstone Advisors
    • Brandi Gregory, Senior Director, Cornerstone Advisors

    CRE Lending—Federal Regulators Discussion: Commercial Real Estate Trends and Emerging Risks

    The commercial credit cycle is ever evolving—rapid growth, slowdown and credit risk. Learn what your prudential regulators are seeing in CRE trends emerging risks in the market today. Find out where the warning flags are from the regulatory experts.

    • Beth Nalyvayko, Bank Examiner, Commercial Credit Risk, Bank Supervision Policy, OCC, Washington, DC
    • Tom Lyons, Policy and Program Development Section Chief, FDIC, Washington, DC
    • Tyler Wiggers, CRE Risk and Policy, Board of Directors of the Federal Reserve, Washington, DC

    Banking on the Success of Multi-Generational Family Businesses

    Banking America’s best business-owning families is a great opportunity, but one fraught with risk. Learn actionable solutions to minimize the bank’s risk and maximize the opportunity to perpetuate these multi-generational enterprises. Get practice during a case study review applying these principles, and be prepared to implement immediately with clients.

    • Dave Specht, author of The Family Business Whisperer, Mesa, Washington

    Cyber Insurance: Are You Covered?

    Learn the details behind most cyber insurance policies, gain insight on identifying your specific cybersecurity exposures and get current on what’s happening in the cyber insurance industry. Work through common claims scenarios—hear tips on what is covered and what can cause claim denial.

    • Paul Benda, Senior Vice President, Risk and Cybersecurity Policy, American Bankers Association, Washington, DC
    • Otto Elkins, Senior Attorney, ABA Insurance Services, Cleveland, OH
    • Lisa Micciche, Product Manager, ABA Insurance Services, Cleveland, OH

    Innovation, Core Processors and Customer Expectations

    Innovation, core processors and customer expectations are converging at a rapid pace, driven by consumers’ high expectations for delivery of financial products and services. To meet these demands and continue to evolve, community banks need dynamic and responsive business relationships with their core providers. ABA Core Platforms Committee bankers will share the committee’s progress in this space and how they are working with their core providers to innovate in today’s changing marketplace.

    • Bryan Bruns, President and Chief Executive Officer, Lake Central Bank, Annandale, MN
    • Trey Maust, Chief Executive Officer, Sheltered Harbor and Executive Vice Chairman, Lewis & Clark Bank, Oregon City, OR
    • Julieann Thurlow, President and Chief Executive Officer, Reading Cooperative Bank, Reading, MA
    • Moderator: Lisa Gold Schier, Senior Vice President, Endorsed Solutions and Business Innovation, American Bankers Association, Washington, DC

    Strategic Planning: It’s Not Just About The Numbers

    All banks should undergo a strategic planning process to help identify and achieve future success. Find out what regulators require and the secrets behind the numbers. Uncover effective methods that encourage employees, management and directors to champion your bank’s future.

    • Bert Purdy, Partner, BKD, St. Louis, MO

    Reinvigorate and Modernize Your Residential Lending Operations

    Unpredictable volume, thin margins, shifting regulatory requirements and record-high origination costs have conspired to put intense pressure on bank mortgage operations. Get an analysis of mortgage origination pressures and explore solutions to re-design and relaunch a successful, profitable mortgage business.

    • Garth Graham, Senior Partner, Stratmor Group, Englewood, CO
    • Dan Putney, Managing Director, Northeast Region, Finastra
    • Dan Simpson, Executive Vice President and Mortgage Division President, First State Bank of St. Charles, St. Charles, MO
    • Moderator: Ken Janik, Managing Director, Head of Fulfillment Operations, Promontory MortgagePath LLC

    10:00 am – 11:00 am


    11:00 am - 12:45 pm


    Conference Vice Chair’s Welcome

    • Bryan Bruns, Vice Chair, ABA Community Bankers Council, and President and Chief Executive Officer, Lake Central Bank, Annandale, MN

    Perspectives from ABA Chair

    • Laurie Stewart, Chair, ABA, and President and Chief Executive Officer, Sound Community Bancorp, Seattle, WA

    Women in Financial Services

    • Luanne Cundiff, Chair, ABA Community Bankers Council, and President and Chief Executive Officer, First State Bank of St. Charles, St. Charles, MO
    • Terrie Spiro, Co-Founder of Bank on Women, and Chief Executive Officer, Cecil Bank, Elkton, MD
    • Elizabeth St-Onge, Partner, Financial Services, Oliver Wyman
    • Moderator: Laurie Stewart, Chair, ABA, and President and Chief Executive Officer, Sound Community Bancorp, Seattle, WA

    Inclusive Leadership Strategies to Facilitate Culture Change

    Using key data specific to ABA, Floyd will present the latest diversity and inclusion research that pertains to financial services. Learn how—as a community bank executive—to identify potential starting points and anchors for facilitating a culture of inclusive leadership at your institution. Leverage the power of teams, use sponsorship as a mechanism for change, and align inclusivity to your business strategy to drive effective organizational and behavioral practices across your bank.

    • Harvey Floyd, Organizational Psychologist, Senior Executive Coach and Wharton Lecturer

    12:45 pm – 1:45 pm


    Why Choice Matters in the Debit Network Business
    Sponsored by Discover

    What advantage do community banks have in debit? Choice. Learn how to make the best choice in debit.

    • Channing Davey, Senior Manager of Marketing Programs at PULSE
    • Ed Gross, Vice President, ABA Endorsed Solutions, Washington, DC
    • Jennifer Schroeder, Executive Vice President, Product Management PULSE Network, a wholly owned subsidiary of Discover, Houston, TX

    How Resilient is Your Portfolio to an Economic Downturn?
    Sponsored by FICO

    Lenders, issuers and investors must all consider how to best optimize portfolio risk and be prepared at any time for the next recession. Risk management decisions could benefit from empirically informed analytics to more accurately forecast shifts in consumers’ credit risk under varying macro-economic scenarios.

    • George Shand, Sr. Director, FICO
    • David Shellenberger, Vice President, Product Management, FICO, San Rafael, CA

    What If Trump Negotiated Your Next Core IT Deal?
    Sponsored by Paladin fs

    Congressional, Lobby Level

    This apolitical, non-partisan and entertaining presentation will play out a scenario with POTUS being the lead negotiator against Core and IT suppliers. The scenario will help bankers obtain a fair, balanced and reciprocal trade agreement with their critical vendors.

    ** Bankers from institutions smaller than $400 Million in assets may not benefit from the Paladin session which is designed for banks with total assets $400 million to $15 billion.

    • Aaron Silva, President and Chief Executive Officer, Paladin fs and Gold Contract Coalition, San Francisco, CA

    Using BOLI to Offset the Increase in Health Care Costs
    Sponsored by NFP Executive Benefits Corp

    Health care costs continue to outpace inflation and bankers are challenged to find solutions to address this problem. In addition, bankers continue to implement new compensation plans to help the bank attract and retain key employees but increase employee benefit expense. We will discuss strategies, including case studies, that other bankers have implemented to help overcome these challenges. We will also provide a BOLI update and discuss industry-wide BOLI product changes that became effective for 2020 and beyond.

    • David Shoemaker, CPA/PFS, CFP®, Managing Consultant, NFP Executive Benefits, Austin, TX
    • Jennifer Ortale, National Director of Sales, Executive Benefits, Securian Financial Group, St Paul, MN

    2:00 pm – 3:00 pm


    Payments Lab—Where Should Payments Live?

    Understand how other banks handle their payments business in this discussion on aligning payments strategy with organizational strategy, reviewing the roles and responsibilities of the ideal product manager, and the politics of payments and setting up your bank for success.

    • Tony DeSanctis, Senior Director, Cornerstone Advisors, Scottsdale, AZ
    • Brandi Gregory, Senior Director, Cornerstone Advisors, Mason, OH

    CRE Lending—Asset Quality Regulatory Examination Trends

    Heritage Park, Osceola County Conference Center

    Share with your peers what you are expecting the examiners to focus on in 2020.

    • Sharon Whitaker, Vice President, Commercial Real Estate Lending Finance, American Bankers Association, Washington, DC

    Collaboration and Inclusivity

    Understanding your strengths, challenges, privileges and power will help you enhance your working relationships. Use the ‘reciprocity ring’ format with peers to identify, capture and articulate ways to effectively lead your bank toward inclusivity.

    • Harvey Floyd, Wharton Executive Education Lecturer, Senior Executive Coach and Organizational Psychologist, Philadelphia, PA

    Innovation, Efficiency and Growth

    Hear how one community bank is on track to more than double its assets in 18 months due to innovation, while balancing its expense with cost savings and efficiencies. Get advice from the bank’s chief innovation officer on instituting a culture of innovative progress.

    • Patrick Sells, Chief Innovation Officer, Quontic Bank, FSB, Astoria, NY

    Deposit Growth Strategies

    Between 2015 and 2016, deposit growth outpaced loan growth by 0.5%. Since then, it’s been all loans. Get a brief overview of the resulting challenges, branch and deposit profitability trends and consider a couple of case studies in deposit gathering. Then it’s all you—share with your peers ideas on how to position your bank for long-term success in growing deposits that increase the value of your bank.

    • Jeff Marsico, Executive Vice President, The Kafafian Group, Bethlehem, PA

    Recruitment, Retention and Engagement Strategies for Successful Operations

    Attracting and retaining the right candidates for important bank roles is increasingly difficult, especially in rural markets. Learn from your peers what strategies they’ve used to ‘make banking cool’ and fill the most challenging positions. Share ways you’ve tapped into diverse target audiences and fostered a bank culture that woos and retains highly capable, productive and engaged employees.

    • Tim O’Rourke, Managing Director, Pearl Meyer, Hillsborough, NC


    Protecting the Financial Well-Being of Older Adults

    Older adults lose billions of dollars each year from financial exploitation and it’s getting worse. With 10,000 baby boomers reaching retirement age every day, banks are stepping up to protect older customers and foster an environment of financial caregiving. Hear from a diverse group of experts who will share research, information and best practices that could help your bank better serve this vital customer segment.

    • Debbie Gulan, Regional Community Bank Manager, IncredibleBank, Wausau, WI 
    • Hector Ortiz, Ph.D., Senior Policy Analyst, Consumer Financial Protection Bureau, Washington, DC 
    • Moderator: Corey Carlisle, Senior Vice President, Bank Community Engagement, American Bankers Association, Washington, DC

    3:00 pm – 4:00 pm


    Spark! is fast, fun and focused. Your banking colleagues will deliver five-minute, rapid-fire presentations that are inspiring and provocative. Each presenter has 20 slides, 15 seconds per slide. So when we say fast, we mean fast!

    • Jeff Austin, Vice Chairman, Austin Bank, Austin, TX
    • Jeff Kanger, Executive Vice President, First State Bank Nebraska, Lincoln, NE
    • Judy Long, President and Chief Operating Officer, First Citizens National Bank, Dyersburg, TN
    • Richard Zarek, Director, First State Bank, Gothenburg, NE
    • Ginger Martin, President and Chief Executive Officer, American National Bank, Fort Lauderdale, FL
    • Jeff Kanger, Executive Vice President, First State Bank Nebraska, Lincoln, NE
    • Dave Waller, Regional Sales Manager and Digital Banking Specialist, Q2, Austin, TX
    • Richard Zarek, Director, First State Bank, Gothenburg, NE
    • Master of Ceremonies: Bob Schmermund, Executive Vice President, Membership, American BankersAssociation, Washington, DC

    5:00 pm – 6:00 pm


    6:00 pm – 9:00 pm


    Wed, Feb 12

    7:00 am – 8:00 am


    Empowering Your Teams to Attract, Retain and Protect Customers with .BANK

    Learn why Queensborough National Bank & Trust decided to prioritize its move to QNBTrust.BANK, and how its marketing and technology teams use the added security to attract, retain and protect customers from phishing, spoofing and BEC cyber-attacks that lead to breaches, identity theft and financial fraud. Also learn the best practices for working with your existing vendors to make the move to .BANK in 4-6 weeks for about $1,000, and for educating your customers about your move. You’ll get guides, timelines and templates at the end of the session to guide your team throughout your migration, and our assistance is always free.

    • Travis Collins, CTO, Queensborough National Bank & Trust
    • Drew Schiff, Director, Engagement Service, fTLD, Washington, DC
    • Moderator: Ed Gross, Vice President, ABA Endorsed Solutions, Washington, DC

    A Leading Bank/Fintech Partnership Turns Five
    Sponsored by BancAlliance

    International II, Lower Lobby Level

    The BancAlliance/Lending Club partnership turns 5 years old from the date of first funding. Hear what has worked, what’s needed tweaking and lessons learned from some of the first community banks to partner with a fintech lender at scale.

    • Tom Geiger, Chairman & CEO, Heritage Bank N.A., Spicer, MN
    • Adam Hoehn, Alliance Partners, Chevy Chase, MD
    • Brendan Hart, Alliance Partners, Washington, DC

    How to Use Surcharge-Free Cash Access Strategies to Acquire/Retain Customers
    Sponsored by Allpoint 

    International III, Lower Lobby Level

    Next to digital banking, surcharge-free cash access is a must-have service for customers. Two of the most cost-efficient ways to provide it are 1) branding a neutral party’s ATMs in retail locations and/or 2) joining an extensive surcharge-free ATM network. This session reviews both types, weighs the pros and cons of each as a tool for acquiring and retaining customers and examines the ROI that can be expected when deployed alongside existing ATM channel distribution

    • Justin Upton, General Manager, ATM Branding Solution, Cardtronics, Bethesda, MD

    7:30 am – 8:00 am


    8:00 am – 9:15 am


    Payments Lab—Payments, Digital and Onboarding Experience

    Critical to a successful onboarding experience is understanding how banks interact with their customers along the purchase path. Take a closer look at trends in the digital landscape and discover practical steps to developing an experience map for your cards/digital products.

    • Tony DeSanctis, Senior Director, Cornerstone Advisors, Scottsdale AZ
    • Brandi Gregory, Senior Director, Cornerstone Advisors, Mason, OH

    The Servant Leader

    Servant leaders contribute to the well-being of teams and the community by motivating and inspiring others. Presented by the ABA Women’s Leadership program, this session will provide key considerations and action steps for improving the effectiveness of a leader’s organization through empathy, shared team values, establishing an inclusive vision, and embracing mentoring, sponsoring and other opportunities to support and build team members.

    • Cassi Chandler, CEO and Managing Partner, Vigeo Alliance, St. Augustine, FL

    Playing the Political Engagement Long Game

    International II, Lower Lobby Level

    The truth is that it’s more important than ever for you, your bank, your customers and your communities to get involved, and there are countless ways to add your voice to the political advocacy conversation. Join ABA’s political engagement team for a training session on the tools, resources and partnerships available. Learn where you and your bank can have the greatest impact in the long run, and hear from bankers who have made advocacy a priority in their institution.

    • Matt Brown, Vice President, State Association Alliance, American Bankers Association
    • Elizabeth Coit, National Political Director and Vice President, American Bankers Association, Washington, DC
    • Laura Lilly, Vice President, Grassroots Advocacy, American Bankers Association, Washington, DC Moderator: Rob Engstrom, Chief Political Strategist, American Bankers Association, Washington, DC
    • Moderator: Rob Engstrom, Chief Political Strategist, American Bankers Association, Washington, DC

    Venture Banking and M&A – Meeting Wider Community Business Needs

    International III, Lower Lobby Level

    Business startups and transitions need more widespread and earlier-stage community-bank support than SBA programs alone can provide. Find out how community banks can meet the growing needs of the enterprise economy, manage its unique risks—and benefit from the opportunities it presents.

    • David Apgar, Director, Venture Banking, Santa Cruz County Bank, Santa Cruz, CA
    • Jon Sisk, Regional President, Santa Cruz County Bank, Santa Cruz, CA
    • Fred Price, Managing Director, Financial Services Group, Piper Sandler Group, New York, NY

    9:15 AM – 9:25 am


    9:25 am – 10:30 am


    Payments Lab—Risk and Vendor Management

    Vendor relationships play a significant role in the overall payments strategy. But the customer only sees your brand if anything goes awry. Discuss the current vendor landscape and identify opportunities to optimize your vendor relationships to ensure a seamless experience for your customers.

    • Tony DeSanctis, Senior Director, Cornerstone Advisors
    • Brandi Gregory, Senior Director, Cornerstone Advisors

    CRE Lending—The Landscape of Commercial Markets: Economic Overview

    Understanding the developing CRE trends in your market is essential for the top commercial lenders active in CRE markets. Get a current overview of the CRE real estate landscape and current data critical for every bank’s CRE loan portfolio management, credit offering, analysis and future deals.

    • Robert Calhoun, CFA, Managing Director, CoStar

    The ABCs of Open APIs

    This interactive session will explore what’s possible when APIs are a core component of your innovation strategy. Gain best practices in open banking and the opportunities created from the ‘platformification’ of financial services, including marketplaces and Fintech partnerships. Hear real-world examples of what’s working now and what’s coming next.

    • David Hunkele, Head, Banking as a Service, Live Oak Banking Company, Wilmington, NC
    • Jim Kisch, President and Chief Executive Officer, Passumpsic Bancorp., Saint Johnsbury, VT
    • Greg Petersen, Senior Vice President and Chief Information Officer, Community Bank and Trust, Waco, TX

    Developing High Performers for Leadership

    Banks are continually focused on attracting and retaining high-caliber employees in a landscape of fierce competition for top talent. In the meantime, current employees can be a source of untapped potential. Learn to identify, groom and sustain high-performing employees for leadership positions. Hear from fellow bankers on how they’ve succeeded and made their banks more competitive, and take advantage of the opportunity to share your own ideas.

    • Jeremy Callais, President and Chief Executive Officer, MC Bank and Trust Company, Morgan City, LA
    • Bob Glover, Chair, ABA Emerging Leaders Council, and Vice President and Investment Officer, The Peoples Bank, Ripley, MS

    10:45 am –12:00 pm


    Conference Vice Chair’s Welcome

    • Bryan Bruns, Vice Chair, ABA Community Bankers Council and President and Chief Executive Officer, Lake Central Bank, Annandale, MN

    Embracing The Power of Change

    Paul de Gelder will share a story of discovery and triumph that is inspirational for all leaders. Focusing on all aspects of life—private, professional, mental and emotional experiences, he demonstrates that there are no limits to what we can achieve. As a shark attack survivor and former Navy diver, his riveting story shows that achievement in the face of any challenge is truly unlimited when we believe in ourselves.

    • Paul de Gelder, Navy Diver, Shark Attack Survivor and Author

    Closing Remarks and 2021 Early Bird Registration
    Winner Announcement

    • Luanne Cundiff, Chair, ABA Community Bankers Council, and President and Chief Executive Officer, First State Bank of St. Charles, St. Charles, MO

    12:00 pm

    Conference Adjourns

    This program is subject to change. Please bookmark this page to check for continuing updates. Read ABA Conference and School Policies to help answer additional questions.

    Keep Me Informed

    Get updates on the Conference for Community Bankers as we develop this year's program. Contact Sharon Radziewski if you have any questions.