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ABA: The American Bankers Association
Industry Insight

The Benefit Dilution Effect: Why AI Is Reducing Work, but Companies Are Not Saving Time

  • Brought to you by ActiveOps PLC
  • Published May 28, 2026

Spencer O’Leary, Managing Director, USA

Companies are investing billions in AI and watching their financial metrics barely move. The problem isn’t the technology — it’s that no one is watching what happens to the time it frees up. AI is reducing the work humans need to do, but removing the work is not resulting in reducing the workforce!

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