Managing Fraud Does Not Have To Mean Increasing Friction In CX

The digital acceleration of banking has delivered on its promise: faster, more convenient financial experiences. But convenience without control is a false victory. When speed introduces risk, it creates a silent churn in customer trust—and an explosion in fraud exposure.

We’re long past the point where customer experience and fraud mitigation can operate on separate tracks. The real innovation opportunity now lies in redesigning how we think about and manage the trade-offs between the two. The most progressive banks aren’t just reducing fraud; they’re rebalancing the system.

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In Depth

Risk Management

Managing Fraud Does Not Have To Mean Increasing Friction In CX

In Depth

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