Fighting Customer-Engaged Fraud in the Contact Center

Consumer-engaged fraud is now the leading type of fraud globally, representing more than a third (36%) of all reported incidents in 2024, up 15% over the prior year. It’s a costly and time-consuming challenge for financial institutions, exacerbated by the need to balance fraud prevention with customer experience.

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Primax

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Consumer Banking
Risk Management

Fighting Customer-Engaged Fraud in the Contact Center

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