US Payment Fraud Survey

Capco’s survey of 1,000 US consumers explores their experience of payment fraud, desired balance of security and convenience, fears about the deepfake threat, and other emerging issues.

Key findings include:

89% of respondents are concerned that online personal data could make impersonation easier or reveal answers to security questions.
69% worry that ‘deep fake’ technology means voice biometrics and facial ID are under future threat (39%), not entirely secure now (24%) or already insecure (6%).
Security (63%) and advanced fraud protection (50%) are the most frequently cited ‘important factors’ when choosing a financial institution offering payment services.

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CAPCO, The Capital Markets Company, LLC

Capco, is a global management consultancy with a focus in financial services including banking and payments, capital markets, and wealth and asset management, plus a dedicated energy division. We combine innovative thinking with unrivalled industry knowledge to deliver business consulting, digital, technology and transformational services. Our collaborative and efficient approach helps clients reduce costs, manage risk and regulatory change while increasing revenues. Regulatory change is inevitable and compliance is crucial. Capco FRC is perfectly positioned for institutions who are looking for competitive advantage and to stay compliant. With expert consulting, managed services and technology accelerators, FRC offers a full scope of solutions.

US Payment Fraud Survey

Key findings include:

In Depth

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