The Rising Cost of Call Spoofing

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Call spoofing and fraud are rising at an alarming rate. According to the FTC, consumers lost $2.95 billion to impersonation scams in 2024. Meanwhile, businesses have realized call spoofing is a serious and growing threat, yet many haven’t implemented solutions to address the issue.

Explore the infographic to discover what decision-makers in a 2025 Forrester Consulting study — commissioned by TransUnion — said about the negative impacts of call spoofing, including:

81% reported a surge in customer service inquiries — driving up costs
72% saw declining customer trust, hurting retention
65% experienced decreased effectiveness of communication campaigns

You’ll also learn how solutions like Spoofed Call Protection can help fight phone fraud.

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The Rising Cost of Call Spoofing

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