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ABA: The American Bankers Association
Industry Insight

The Paradox That’s Reshaping Community Banking

  • Brought to you by StrategyCorps
  • Published March 4, 2026

Most business owners say they are happy with their current bank, but the majority also indicate they are willing to switch institutions. Here’s why.

Small and midsize business (SMB) owners have a complex relationship with their banks.

On the one hand, 61% of this customer segment report being very satisfied with their primary business bank’s service quality, according to 2023 research from the consulting firm Cornerstone Advisors. Fifty-six percent say they’re satisfied with the range of features their checking account offers. By almost any traditional measure, these are strong satisfaction scores.

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StrategyCorps

StrategyCorps works with financial institutions nationwide to deliver top performing mobile and online consumer checking solutions that enhance customer engagement and increase fee income. By saving customers money and protecting important personal assets, your mobile banking can stand out from the crowd of basic financial services.

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