The COO's guide to digital transformation: Building scalable operations in mid-market banks

In mid-market banks, the Chief Operations Officer (COO) plays a pivotal role in driving digital transformation amid increasing operational complexity and limited resources. The COO must streamline operations, enhance scalability, and ensure regulatory compliance—all while navigating legacy systems and evolving customer expectations. Key areas of focus include automation, data centralization, scalable infrastructure, and real-time insights. By leading with strategic vision, managing organizational change, and collaborating across departments, COOs can turn modernization into a competitive advantage and position their banks for long-term growth.

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Commercial Banking
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The COO's guide to digital transformation: Building scalable operations in mid-market banks

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