Digital Banking Infographic

• 99% of adults rated their bank's online and mobile app experience as "excellent," "very good" or "good"
• 81% said tech improvements by banks are making it easier for consumers to access financial services
• 3 in 4 Americans have used a mobile device at least once in the past month to manage their bank account
• 92% of adults ages 18-34 have used a mobile device to manage their bank accounts in the past month
• 49% of adults ages 65+ have used a mobile device to manage their bank accounts in the past month

Younger adults are most likely to make mobile payments

• 18 - 34: 72%
• 35 - 44: 68%
• 45 - 64: 46%
• 65+: 23%
• 54% are more likely to use contactless payment solution because of COVID-19

Most-Used Mobile Payment Apps

• PayPal: 75%
• Cash App: 43%
• Venmo: 32%
• Zelle: 29%
• Your Bank's App: 26%
• Apple Pay: 22%
• Android Pay: 7%

Source: Morning Consult, on behalf of the American Bankers Association, conducted an online survey of 2,201 U.S. adults from October 1-32, 2021.