Palqee

Palqee's Prisma platform gives banks continuous oversight of the decisions made in the contact center, by human agents and AI systems alike, turning interaction quality into a measurable, actionable signal instead of a periodic sample.

Most banks have extensive data on operational outcomes but limited visibility into the quality of the decisions producing them. Prisma closes that gap, evaluating customer interactions at scale to help banks improve first call resolution, increase QA auditor capacity, reduce unnecessary handle time, strengthen policy adherence, and better understand the drivers of customer churn.

Prisma also captures patterns and human feedback over time, helping banks build institutional knowledge about what good performance looks like and apply it consistently across teams.

Prisma is SOC 2 Type II compliant and is trusted by Tier 1 and regional banks for oversight of consequential decisions. Palqee is recognized as an AI Standards Maker and partners with deeply embedded delivery providers such as WWT and DataArt to bring Prisma to banks at scale.

Beyond the contact center, Prisma provides the same independent oversight for investigations, operational workflows, and AI-driven decisioning, giving banks one consistent way to monitor performance and enforce expectations across the institution.
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Contact:
Andre Quintanilha, Head of Strategic Partnerships
1178 Broadway, 3rd floor 4419
New York, NY 10001

Compliance,Consumer Banking,Risk Management,Innovation & Fintech,Anti-Money Laundering,Artificial Intelligence

Employees: 10

Palqee

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