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ABA: The American Bankers Association

interface.ai

Gold Member - ABA Partner Network Member Since July 2026


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Founded in 2015 by former banker and Microsoft alumnus Srinivas Njay and 25-year enterprise AI veteran Bruce Kim, interface.ai is a leading provider of purpose-built AI Co-Pilots, AI Agents, and AI Operator solutions designed specifically for community financial institutions. interface.ai empowers community banks to deliver a seamless, unified customer experience across voice, digital, and employee-assisted channels—all powered by a single, continuously learning AI brain.

Built with a singular focus to put financial well-being on autopilot while making institutions radically more efficient, interface.ai helps community banks achieve their mission of serving local communities with the optimal blend of advanced technology and the human touch.

Proven Scale & Impact
With over a decade of industry experience, a team of 175+ professionals, and $30 million in funding, interface.ai is one of the most stable and valuable AI firms in banking. The platform serves as the foundation for the most robust, proven, and capable AI solutions in the industry, trusted by over 100 banks and credit unions—including several of the world’s largest institutions.
Processing nearly 1.5 million conversations daily (and over 500 million to date), interface.ai delivers measurable business outcomes for its partners:
- Operational Efficiency: Achieves 40% to 60% automation of incoming call volume.
- Staff Optimization: Drives a 40% boost in employee productivity across front- and back-office teams.
- Revenue Growth: Yields an average 30% increase in revenue per customer through intelligent, personalized engagement.

Enterprise-Grade Security, Compliance & Trust
For community bank executives, trust and compliance are non-negotiable. Regulatory adherence has been a core pillar of interface.ai since inception. The platform ensures bank-grade data protection, risk mitigation, and strict compliance through industry-standard certifications and alignments, including:
- Certifications: ISO 27001 certified, SOC 2 Type II attested, and CSA STAR Level 2 certified.
- Regulatory Alignment: Fully aligned with GLBA, CCPA, and GDPR standards.

The Future: Transforming the End-to-End Customer Experience
Today's banking customers expect every interaction to be instant, effortless, and deeply personal. Powered by its proprietary BankGPT platform, interface.ai is redefining banking by building a universal assistant that owns the end-to-end customer experience (CX) stack. By modernizing legacy limitations, interface.ai enables community banks to compete aggressively with megabanks and fintechs, driving long-term customer retention and automated financial wellness for millions of consumers.
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  • Contact:
  • Jack Chawla, VP Marketing
  • 3101 Park Blvd 1st Floor
  • Palo Alto, CA 94306
  • 510-320-1444
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  • Employees: 100

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