TCS states that the customer is the data subject and the owner of the data, while the bank is the custodian of the data captured in order to validate the customer and provide banking services.
- TCS BaNCS provides a real-time single 360-degree relationship view of the customer. The solution also manages personally identifiable information per regulatory needs, such as in the case of GDPR compliance based on customer consent.
- APIs to view and/or modify customer’s data are provided; these APIs can be accessed by various channels like internet/mobile banking (by the individual) or branch channel/CRM application (by a teller on behalf of the customer). The capability to extract/download all customer data in a machine-readable format (XML/JSON) for data portability or in the form of a report (PDF) are available.