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ABA: The American Bankers Association
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Frequently Asked Questions

1. Why does ABA use computer-based testing?

Computer-based testing offers candidates advantages in scheduling and convenience. Instead of having to take the exam on a fixed day and time, computer based testing offers candidates the flexibility of taking the exam any day and time during a 30-day testing window that best fits your schedule, subject to availability.

2. Will the certification exams be offered in paper-and-pencil format?

No. All exams will be computer-based and offered at Scantron Test Sites.

3. Can I take the computer-based certification exam on my computer at home or at work?

Yes. ABA and Scantron are offering candidates the option of testing via live online proctoring (LOP). This allows candidates to take the exam at their home or other location with a live, remote proctor.

4. Where are the computer-based test sites?

The computer-based exams are offered at Scantron Test Sites across the United States.

5. What are the typical hours of operation for a test site?

The normal hours of operation at Scantron Test Sites are 8 a.m. to 5 p.m., but times can vary. When registering, confirm the hours with the Scantron Test Sites you wish to select.

6. What do candidates need to bring to the test site?

Candidates are required to bring one (1) form of valid (non-expired), signature-bearing, photo identification to the test site.  Additionally, for Scantron Test Sites, candidates must bring a copy of their Confirmation Notice which is emailed to them at the time of registration.

7. What is the test site change or cancellation policy?

If you wish to reschedule or cancel a testing appointment within the same exam window, you must contact Scantron at least 2 business days before the scheduled appointment. Canceling or rescheduling a testing appointment more than 2 business days in advance is subject to a $50 fee. Canceling or rescheduling less than 2 business days in advance of an appointment is not permitted.

8. In addition to the test site fee, what are the additional ABA cancel/change/withdrawal fees that will apply if candidates wish to move to another exam window?

Please review the procedures and fee schedule on the Exam Cancellation/Rescheduling page. All change and cancellation requests must be made in writing to ABA.

ABA will consider waiving fees in case of a medical emergency. Requests will be reviewed on a case-by-case basis. 

9. How much time do I get to complete the exam?

Based on the certification, the exam time is either 3 hours or 4 hours:

3-Hour Exam (150 questions) - CAFP, CFMP, CISP
4-Hour Exam (200 questions) - CERP, CRCM, CTFA

10. During the exam, can I skip questions and return to them later?

Yes. Questions can be marked and returned to at a later point in the exam, if time permits. Be sure to answer all questions, as only answered questions are scored.  To help you navigate the test, please click on one of the links below to preview the exam system prior to your test date:

Scantron Sample Test

11. Can I review or change my answers?

Yes. Questions can be marked for review and an answer can be changed, provided that time permits.

12. Are individuals with disabilities accommodated in the computer-based testing centers?

Yes. All U.S. testing centers are fully accessible and compliant with the Americans with Disabilities Act (ADA). You must submit your request for reasonable accommodations, along with supporting documentation with your exam application.

13. How are exams scored?

The exam is scored on a "Pass/Fail" system using a predetermined cut off score based on advisory board analysis of the degree of difficulty for each question. Exams are scored based on your personal performance and are not graded on a curve.

All ABA Professional Certification exams use scaled scoring. Scaled scores are recommended by the Standards for Educational and Psychological Testing. Many testing programs, including the ACT® and SAT®, use scaled scores.

Exam scores are based on the total number of items answered correctly. The total number of items correct is then converted to a scaled score for reporting purposes. Scaled scores are a mathematical conversion of the number of items that a candidate correctly answers so that there is a consistent scale used across all versions of a test.

All ABA Professional Certification exams are scored on a scale ranging from 200 to 800, with the passing score set at 500.

Each exam contains a small number of randomly embedded questions that are included for statistical research purposes. These questions do not count against candidate scores. This form of piloting questions before they are scorable is part of ABA's efforts in continuous quality improvement.

Score results are confidential. You must sign an Exam Score Release Form if you want to authorize a third party to receive your score results.

14. How long will it take to receive exam results?

An instant pass/fail outcome is provided for most computer-based exams at testing sites. Official score results are delivered via email within 6 weeks after the close of the exam window.

On occasion, ABA holds scores to conduct statistical analysis. This means that for some exams, instant outcomes will NOT be provided at the test sites and all outcomes and score results will be provided within 6 weeks after the close of the exam window.

15. How much will the computer-based exam cost? 

All exam fees are listed on each designation's webpage.

16. How do I register for the computer-based exam?

  1. When applying for an exam, you must select a Scantron Test Site exam window during the online registration process.
  2. Scantron Test Sites:
    • Once approved by ABA Professional Certifications, you will receive registration information via email from Scantron
    • Please add [email protected] as a contact in your email account.
    • The email will contain your unique login id and password which will help you register at your preferred test site on the day and time of your choosing
    • Please contact ABA if you do not receive an email from Scantron at least 15 days before the start of your exam window