Naomi Mercer

March 01, 2024

Measuring DEI can create more equitable and inclusive workplaces for all employees, leading to a number of benefits for organizations and their staffs alike.

September 13, 2022

January 06, 2021

Employers who are committed to fostering diverse, equitable and inclusive workforces should be sensitive to these concerns and prepared to respond with empathy and understanding.

April 06, 2020

While it may be difficult to separate economic class from other social factors, such as race or immigrant status, classism results when employees or customers are not treated, or perceive that they are not treated, in the same ways as others from more prosperous financial backgrounds.

April 06, 2020

Diversity, equity and inclusion have distinct meanings associated with different practices. This paper examines how ABA defines the terms and how each piece is interconnected.

March 23, 2020

Creating an organizational culture that values family, in all of its facets, is not only a must to attract and retain talent in the banking industry, but also for banks’ reputations in their communities. Parents and caregivers contribute massive amounts of unpaid labor to society in addition to their “day” jobs. Banks can help them succeed at both.

January 06, 2020

In general, inclusive policies that support LGBTQ+ employees are beneficial for all employees in the workplace. In competitive environments for talent, having an LGBTQ+ friendly bank is good business practice and enhances the bank’s reputation as welcoming for everyone.

December 09, 2019

Veterans are dedicated employees that already have highly desirable soft skills. They bring not only those skills to banking but also the integrity that they lived and breathed while serving in the military.

November 25, 2019

The largest underrepresented population in the United States, and the one that many of us will eventually join as we age, is people with disabilities or impairments. People live with a variety of disabilities and impairments and bankers should be aware of some of the challenges in order to foster a welcoming and inclusive environment for both employees and customers.

November 12, 2019

Accommodating religious practices has minimal cost, but can generate a lot of good will in the community and among employees who feel supported in their observance and respected in their religious identity.

October 28, 2019

When it comes to the ages of employees, a range of ages and generations is more likely to provide diverse perspectives and enhance the performance and ingenuity of their team. However, bankers should understand the generational differences and expectations that their employees bring to the work place in order to build inclusive teams for all ages and should understand the expectations of their customers of all ages.

September 20, 2019

Perhaps one of the biggest barriers to increasing diversity in the workplace is locking ourselves into the idea that diversity is only about the factors we can immediately visually recognize. In most cases, this means gender and race or ethnicity; less frequently, a visible disabling condition. Diversity, and what it means, is so much more expansive than merely the factors of identity that we can see and that our brains immediately process and categorize.