Consumers Give Their Digital Banking Experience High Marks
99% rated their bank’s online and mobile app experience as “excellent,” “very good” or “good”
95% said their overall access to banking services today is “excellent,” “very good” or “good” (when considering the growth of digital and online tools as well as traditional branches and ATMs)
84% said tech improvements by banks are making it easier for consumers to access financial services
8 in 10 Americans have used a mobile device at least once in the past month to manage their bank account
Mobile Device Use by Age Group
92% adults ages 18-34 vs. 57% adults ages 65+ have used a mobile device to manage their bank accounts in the past month
Younger Adults are Most Likely to Make Mobile Payments
18 – 34 - 74%
35 – 44 - 68%
45 – 64 - 47%
65+ - 28%
Source: Morning Consult, on behalf of American Bankers Association, conducted an online survey of 2,211 U.S. adults from Sept. 16-17, 2022.
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