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Combatting Unconscious Bias and Building an Inclusive and Upstander Culture

What Every Bank Needs to Know

Aired: Wednesday, July 11

Successful companies and leaders take proactive steps to create workplaces which foster inclusive and upstander cultures. As banking professionals, you know that workplace discrimination is unlawful, but what happens when discrimination is "unconscious"?

Unconscious bias can affect all aspects of the employment relationship from resume screening to promotions and performance evaluations. Not only does unconscious bias expose employers to discrimination lawsuits, but can also negatively impact your workplace culture resulting in costly turnover, stunted productivity, and lost business. As a result, 25% of U.S. businesses now provide unconscious bias training.

A culture needs to focus on "conscious inclusion" and small everyday action makes a big difference in creating an inclusive environment. There are many benefits when companies place an emphasis on civility and respect in the workplace. Combatting and building an inclusive culture is so important today in light of the #MeToo and #TimesUp movements and should be a key focus for professionals in the banking industry. As the Starbuck's incident has shown us, unconscious bias awareness training is key to safeguarding a company's reputation and improving their culture.

Discussion Highlights:

  • Provide a better understanding of our own unconscious biases and the tools needed to interrupt and neutralize them
  • Learn leadership and communications strategies which foster a civil and respectful work environment
  • How employees can evolve from being a "bystander" to an "upstander"
  • Review of strategies which most effectively empower upstanders to create a more inclusive workplace


  • Katherin Nukk Freeman, Co-founder and President, SHIFT HR Compliance Training

 Continuing Education Credits


ABA Professional Certifications has determined this program is not eligible for continuing education credits for the live program and the recording.

CPE logoRecordings are not eligible for CPE credits.

American Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

​Program Questions? Please contact Linda Shepard / Cari Hearn.

 Pricing & Purchasing


Streaming Online Recording
Now Available

ABA Member • $210
Non-Member • $310

Recording available for purchase through October 31, 2018.



  • Compliance Officers
  • Compliance Managers
  • Human Resources Professionals
  • Bank Counsel
  • Retail Sales Managers
  • Social Media Managers
  • Risk Managers and Auditors
  • Senior Bank Managers

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