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Disrupting the Ever Expanding Lifestyles of the Unfair and Deceptive

Aired: Tuesday, June 12, 2018

2.5 CRCM, 2.5 CERP

Unfair, Deceptive, and Abusive Acts and Practices (UDAAP) fines imposed for violations have increased nearly tenfold over the last year. The UDAAP enforcement landscape has grown to include the life cycle of lending and deposit products or services, as well as ethics and sales culture.

Hear compliance strategies for mitigating UDAAP risk throughout the product life cycle and every point of consumer contact: through the branch, Internet, backroom operations, third-parties, telephone or in-person in this recording. Recent consent orders, and the agencies' UDAP/UDAAP focus so far in 2018 is also covered


  • Recent sources of regulatory fines
  • Determining the gamut and reach of UDAP/UDAAP risk in daily banking operations to include: product development, marketing, sales, servicing and collections
  • Consumer and internal employee complaints 
  • UDAAP relationship to sales practices, business ethics, and a culture of compliance
  • How to conduct a UDAAP risk assessment
  • Understanding metrics and other business line data
  • Effective change management


  • Meg L. Sczyrba, CRCM, Vice President and Fair and Responsible Banking Program Manager, U.S. Bancorp N.A.
  • Kara Tucker, First Vice President, Enterprise Ethics Office, SunTrust Bank
  • Rick Freer, Senior Director, Examination and Compliance Programs, Center for Regulatory Compliance, American Bankers Association (moderator)

 Continuing Education Credits


ABA Professional Certifications has approved this program for 2.5 CRCM and 2.5 CERP continuing education credits for the live program and the recording.

CPE logoRecordings are not eligible for CPE credits. 

American Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Questions? Please contact Linda Shepard / Cari Hearn for more information.

 Pricing & Purchasing


Streaming Online Recording
Now Available

ABA Member • $265
Non-Member • $395



  • Compliance Officers
  • Compliance Managers
  • Bank Counsel
  • Risk Managers
  • Risk Auditors
  • Marketing Managers and Directors
  • Retail Sales Managers
  • Social Media Managers
  • Senior Bank Managers
  • CRCMs and CPAs

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