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What Exactly are Payments and Why Do I Need a Payments Strategy?

Wednesday, June 26, 2019 • 2:00 - 3:30 p.m. ET

2.0 CRCM, 2.0 CFMP

This 90-minute webinar will provide your bank with an overview of today's payment systems and types (traditional, card-based, digital) from both a payment provider and payment acceptor perspective. We will explore all three primary payment streams (Consumer to Business, Consumer to Consumer and Business to Business), take a brief look at the evolution of payments and the rapidly changing payment options both consumers and merchants enjoy.

This webinar will explore how consumers and businesses think about payment types and payment providers (including banks) and what their respective likes and dislikes reveal about the decisions they make when it comes to payments and payment acceptance. We will also examine the preferred payment options of both consumers and businesses, how payment providers are adapting to consumer preferences and the importance of identity and security when it comes to consumer payment choices.

Jeff Slawsky will discuss various models for smaller banks to provide payment options to their customers, including direct card issuance (debit and credit), agent bank programs (credit), e-wallet participation (Apple Pay, PayPal, Zelle, etc.) as well as other in-app payment options.

Discussion Highlights:

  • The strategic importance of payments for smaller banks
    • Customer loyalty
    • Core deposit account preservation
    • Credit provision
  • Why having a proactive payment strategy is critical for community banks
    • Customer expectations
    • The link between payments and funds access
    • The risks of not addressing customers' payment needs
  • What a payment strategy looks like and why
    • What your bank can provide
    • How to provide it
    • Expected benefits
    • Cross sales and other bank benefits


  • Jeff Slawsky, President, J. Slawsky & Associates


 Continuing Education Credits


ABA Professional Certifications has approved this program for 2.0 CRCM and 2.0 CFMP continuing education credits for the live program and the recording.

CPE logoThis group-live event is eligible for 1.5 CPE credits for CPAs (Management Services). Recordings are not eligible for CPE credits. No prerequisites required.

American Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Program Questions? Please contact Linda Shepard / Cari Hearn.



Live Webinar or Recording

Live registration provides a connection for one room where unlimited listeners can be present, and streaming recording access FREE for 7 days.



  • Retail Banking Directors
  • Directors of Payments Strategy
  • Head of Card Issuing
  • Head of Digital Marketing
  • Retail Sales Managers
  • Strategic Planners
  • Social Media Managers
  • Bank Counsel
  • Senior Bank Managers
  • CRCMs, CFMPs and CPAs

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 About ABA Webinars