This site uses cookies to improve your browsing experience, gather site analytics and activity, track shopping cart contents, and deliver relevant marketing information.
View our privacy policy and manage your settings here. By using our site you agree to these terms.

Leveraging the Benefits of a Diverse Workforce

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

Updated: May 2017
Re-versioned: July 2016

What You'll Learn

After successfully completing this course, you will be able to:

  • Recognize the business case for diversity
  • Define the management practices that support diversity in the workplace
  • Explain the difference between diversity vs. stereotypes
  • Apply the five-step process for handling diversity conflict resolution

​Audience

For managers, supervisors, and all employees in leadership positions.

Course Credits

ABA Certificates​: This course applies to the following certificates:


​​​​​​​​

​Questions? Please contact training@aba.com for more information.

 

 Purchase

 

Purchase for a Team
To license this course to your bank for multiple learners, please contact ABA Training.

 

 Related Training