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Reg E Error Resolution Requirements

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Describes the procedures financial institutions must follow after receiving notice from a consumer of an error for an EFT. Covers the time limits for investigations, provisional credit, and notice requirements when a bank determines whether or not an error occurred.

Reviewed: March 2018 (No changes necessary)

What You'll Learn

After completing this course, students will be able to:

  • Clarify what is or is not an error for Regulation E purposes
  • Explain the error resolution timing requirements for the bank
  • Describe the notification requirements once the investigation is complete

Audience

Back office personnel responsible for resolving Reg E claims.​​​​

​Course Credits

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​​Questions? Please contact training@aba.com for more information.
 

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