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Mortgage Servicing: Error Resolution


Covers the types of errors covered and which errors are not covered, servicer requirements after receiving a notice of error, multiple or additional errors, and requirements for providing information from a borrower and to a borrower. Explores alternative compliance situations and additional servicer response requirements.

Updated: September 2018
Created: September 2017

What You'll Learn

After completing this course, students will be able to:

  • Identify loans and errors that are covered under the error resolution requirements
  • Describe information that must be included in the notice of error and address requirements for submitting the notice
  • Explain servicer requirements after receiving a notice of error

Audience

Anyone performing duties in consumer mortgage servicing areas and have live contact with borrowers.

​Course Credits

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​Questions? Please contact training@aba.com for more information.​​
 

 Purchase

 

Free Frontline Compliance Training
Course available to ABA Member banks at no cost under a license agreement. Learn more

 

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