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Certification Exam Cancellation or Rescheduling

We get that on occasion, best-laid plans need to be changed. Please understand that changes incur administrative costs both for ABA and our online exam partner, Castle Worldwide.

Should you need to cancel or reschedule your exam after application, please review the fee schedule and procedures below.



Before Application Due Date After Application Due Date 4 Days or Less Prior to Scheduled Exam Date or End of the Exam Window
Cancellation
Refund of Exam Fee minus $100 application fee Refund of Exam Fee minus $225, and

$50 fee to Castle if a testing date had been selected
 
Entire Exam Fee Forfeited
Rescheduling
​No fees incurred
​$125 fee to ABA, and

$50 fee to Castle if a testing date had been selected
 
​Entire Exam Fee Forfeited


ABA will consider waiving fees in case of a medical emergency.  Requests will be reviewed on a case-by-case basis.  All change and cancellation requests must be made in writing to ABA. Fees are subject to change without notice.

Cancellation Refunds & Fees

  • If you cancel AFTER selecting a test date, there is a $50 fee payable to Castle Worldwide (details provided in your Notice to Schedule.)
  • Once you cancel with Castle, forward your cancellation confirmation to certifications@aba.com.
  • ABA will refund the exam fee minus $225 up until 4 days prior to the scheduled exam date or end of the exam window.
  • The entire exam fee is forfeited if you cancel with less than 4 days prior to the scheduled exam date or end of the exam window.

Rescheduling Computer Based Exams

  • To reschedule your exam appointment within the same testing window, access Castle’s online scheduling system (referenced in your Notice to Schedule).  Your request must be made 4 days or more prior to your testing date appointment. A $50 fee applies.
  • To reschedule your exam appointment for a future exam date outside of the testing window:
    • Access Castle’s online scheduling system referenced in your Notice to Schedule 4 days or more prior to your testing date appointment to cancel your test date.  A $50 fee applies.
    • Once you cancel with Castle, forward your cancellation confirmation to certifications@aba.com to move your exam to a future exam testing window. A $125 fee applies.
  • Requests to reschedule will not be honored with less than 4 days prior to the scheduled exam date or the end of the exam window and the entire exam fee will be forfeited.


View all Exam FAQs