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2023 Schedule

We’re working on this event’s program. To see the types of sessions you can expect, check out the 2022 program.

2022 Schedule

All times are in ET. 

  • October 21 & 24

  • October 24

  • October 25

  • October 26

October 21 & 24

9:00 AM - 5:00 PM

Review Your Scorecard

Choose which day works for you to review your scorecard with our faculty prior to the beginning of school. Only 20 minutes long, you get an expert, one-on-one review of your custom scorecard.

October 24

11:00 AM - 11:45 AM

Introduction and Game Plan

11:45 AM - 12:45 PM

Payment Trends in the Industry

This session will cover trends in payments that every bank needs to be monitoring. From the impacts of COVID-19 to the long-term impacts of margin compression, payments is changing. How do we consider these impacts in our long-term payments planning?

12:45 PM - 1:30 PM


1:30 PM - 2:30 PM

Debit Card: Keys to Success

Debit card is the largest revenue generator in payments for most financial institutions. This session covers how to acquire, grow, and retain your customers. We discuss strategies to enhance revenue and minimize expenses in your debit business. What are the best ways to drive incremental spend and usage on your debits cards and ensure you maintain your primary banking relationship with your most important clients? 

2:30 PM - 2:45 PM


2:45 PM - 3:45 PM

Digital Landscape & Trends

Digital and Payments are converging in a way that has made them interdependent. We will cover key trends and customer expectations related to digital. We will discuss the integration points between your digital and payments strategy. Your digital experience must be striving towards key capabilities to remain competitive with fintech and other players in the market. 

3:45 PM - 4:00 PM

Wrap Up Day One

October 25

11:00 AM - 11:15 AM

Welcome Back – Questions and Game Plan

11:15 AM - 12:15PM

Fintech Landscape

Your competitors are no longer just the bank across the street. Whether large tech companies like Google and Amazon or fintechs like Chime and SoFi, competitors other than financial institutions are disrupting the landscape and impacting your margins and customer loyalty. This session will cover the current landscape and potential impacts to profitability and discuss how to compete in this space. 

12:15 PM - 1:00 PM


1:00 PM - 1:30 PM

Fraud - The Balancing Act

Payments fraud has evolved well beyond traditional point of sale and counterfeit cards. The growth in digital and card not present has led to change in fraud strategy. There is a need to ensure fraud strategies protect customers while still allowing them to use their payment products. This session will discuss how to balance these priorities while minimizing the impact of fraud on the bottom line.

1:30 PM - 2:30 PM

Credit Card Keys to Success

Credit card has been the most competitive space for most financial institutions. The top 10 own over 75% of the market. This session will review consumer payments preferences, market trends, and competitive opportunities. How do you leverage rewards, product strategy and overall relationships to grow your credit card business? 

2:45 PM - 3:45 PM

Business and Commercial Payments

Commercial and business customers expect a single platform and the ease of use they experience with their consumer accounts. Pivoting to capture non-interest income across remittance types and merchant services becomes more critical as we emerge from the pandemic. We will explore the shifts to digital banking and payments in the commercial space. This session includes a review of trends in real-time and faster payments and payment hub strategies.

3:45 PM - 4:00 PM

Wrap Up Day Two

October 26

11:00 AM - 11:15 AM

Welcome Back – Questions and Game Plan

11:15 AM - 12:15 PM

Payments Vendor Management and Contract Strategies

Vendors are critical to the success of your payments business. The technology and experience you can deploy is very dependent on your vendors and how you leverage them. This session will discuss opportunities to improve your vendor relationships. Whether the ongoing management of the relationship or identifying opportunities to reduce your cost structure, vendor management is critical to your success as a bank in the payments space. 

12:15 PM - 1:00 PM


1:00 PM - 2:00 PM

Card Marketing Strategies

Marketing is one of the most underleveraged opportunities within payments in part because it is typically limited to new account marketing. We will discuss the evolution of card marketing to include new and existing account marketing as well as digital, social media, and traditional marketing. How do you market payments to ensure you engage with your customers while maintaining and growing your market share and revenue. 

2:00 PM - 2:15 PM


2:15 PM - 3:15 PM

Best in Class Payments Management

This session is the culmination of Payments School. It brings together all the previous sessions into a framework and model for thinking about your payments business moving forward. What are the direct and indirect resources necessary for a successful payments business?

3:15 PM - 3:30 PM

Closing Remarks

This program is subject to change. Please bookmark this page to check for continuing updates. Read ABA Conference and School Policies to help answer additional questions.

Keep Me Informed

Get updates on the next sessions of the Payments Strategy School. Contact Susan Bonney if you have any questions.