COVID-19 reshaped consumer behavior in an unprecedented way. 2020 saw net closures of over 2,000 branches as banks directed customers toward digital banking platforms. However, an historical lack of investment in digital channels meant that some fell short in providing the streamlined experience expected by today’s consumers. The pandemic served to highlight the investment shortcomings in the online channel and left many banks scrambling to update their digital capabilities to maintain exceptional customer service.
Ed Gross Vice President, Endorsed Solutions Innovation American Bankers Association
Allpoint is the largest surcharge-free ATM network with over 55,000 ATMs in leading national and regional merchant locations across the United States, Canada, United Kingdom, Puerto Rico, Australia and Mexico. Allpoint provides greater access, convenience and savings to cardholders while providing institutions with the tools to compete more effectively.
MinBanc Foundation Grants
The MinBanc program reimburses training costs for minority- and women-owned banks, including training with ABA. Learn more about the program and find out if you qualify.