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Sessions will be delivered live as well as pre-recorded, and all will be available for viewing on-demand for two months after the live days conclude. Content will be available for attendees from event launch on June 22 through August 31, 2021. Please note: the platform closes at 11:59 AM PT on August 31, 2021 and content will no longer be available.

2021 Program

Printable schedule at-a-glance

All times shown in ET.

  • June 22, 2021

  • June 23, 2021

  • June 24, 2021

June 22, 2021

10:00 AM – 11:30 AM

General Session: Opening Keynote

  • State of the Industry
    Rob Nichols, President and CEO, American Bankers Association

11:30 AM – 12:00 PM

Innovations and Solutions in the Marketplace

Your conference experience isn't complete until you visit our corporate partners in the marketplace. Get to know this year's exhibitors who offer the full array of essential advisory services and innovative software.

12:00 PM – 12:45 PM

Concurrent Sessions - Series 1

Select one session to watch now or later—all will be available in our on-demand library 24 hours after they air.

  • Square Peg/Round Hole: Compliance When the Regulations Follow the Payments Evolution
    Have you heard? Paypal, Venmo, CashApp and Square now accept cryptocurrencies to make payments, and some let you buy cryptocurrencies as well. Faster payments (e.g., RTP, Zelle, etc.) have become must have methods to offer. Consumer demand and expectations on how to make payments, and the products used to do so, are evolving at a geometric rate while consumer regulations cannot keep pace. Attend this session to hear insights into current trends in payment methods, outlooks for the future, and what banks should be looking out for in their compliance programs.
    • Steve Kenneally, Senior Vice President, Payments, American Bankers Association
    • Alicia Reid, Internal Counsel, Bank Supporting Payments, U.S. Bank
    • Moderator/Speaker: Scott H. Pope, CRCM, Senior Vice President, Payments CRO Risk and Compliance Senior Manager - Consumer and Small Business Payments, U.S. Bank
  • Complaint Management: Check Up On Your Program’s Effectiveness
    • Manfred A. Brockmann CRCM, CAMS, AMLP, First Senior Vice President, Chief Compliance Officer, Valley National Bank
    • Krysti Cunningham, CRCM, CAMS, Senior Vice President, Compliance Officer, Security National Bank
    • Scott H. Pope, CRCM, Senior Vice President, Payments CRO Risk and Compliance Senior Manager - Consumer and Small Business Payments, US Bank
    • Moderator: Elizabeth M. Snyder, CRCM, Senior Director of Risk Management and Regulatory Compliance, Spinnaker Consulting Group
  • Leading Practices in Assessing and Mitigating UDAAP Risk
    • Maureen E. Carollo, CRCM, CAMS, Senior Vice President/ Director of Compliance, Great Plains National Bank
    • Moderator: Cristina Felix, CRCM, CAMS, First Vice President, Senior Compliance Officer, Valley National Bank
  • Fair and Responsible Lending Risks for Mortgages Part 1: Product Design, Marketing and Originations
  • Servicing Part 1: Another Wave of Changes on the Way for Mortgage Servicers
    In early April, the CFPB issued two critical communications: a bulletin warning mortgage servicers that unprepared is unacceptable and proposed rulesintended to help prevent avoidable foreclosures as the emergency federal foreclosure protections are set to expire. Hear from a panel of leading experts on what was in these communications and what you need to be prepared for.
    • Jason R. Bushby, Partner, Bradley
    • Jonathan R. Kolodziej, Partner, Bradley
    • Moderator: Sharon Whitaker, Vice President, Commercial Real Estate & Finance, American Bankers Association
  • Improvise, Overcome, and Adapt Your CMS to Changing Times
    • Michael Berman, JD; Founder and Chief Executive Officer, Ncontracts
  • TCPA: What Dialing Equipment Can Banks Use After Facebook?
    In light of the significant decision on TCPA handed down by the Supreme Court on April 1, 2021 in Facebook v. Duguid, bankers now have a greater ability to use efficient dialing technology to contact their customers. In this fast-paced session, ABA’s top expert Jonathan Thessin will summarize the Court's holding, describe unresolved issues and areas of potential liability post-Facebook, and provide key takeaways from the opinion.
  • How to Use Your Compliance Training Program to Develop Risk Managers
    While compliance training focuses on creating regulatory awareness and subject matter expertise, training has begun to be reimagined to move compliance risk practitioners to compliance risk managers. Join our experts as they walk through the four actions you can take to leverage your existing training program to fundamentally shift outcomes and benefits. You’ll get insights on how to identify and elevate core competencies through real-life decision-making scenarios. Your new approach to training will elevate your CMS and create a culture of empowerment and success.
    • Mary Clouthier, CRCM, Business Advisor, Cornerstone Home Lending, Inc.

More sessions and speakers to be announced.

12:45 PM – 1:00 PM

Break

1:00 PM – 1:45 PM

Exhibitor and Sponsor Exchange

NEW! Take a seat in our dedicated roundtables known as Table Talk, where you and your colleagues will be paired with industry providers. You can also use this time to watch an on-demand video or listen to a podcast—this conference is rich with a wide variety of information (and fun!).

1:45 PM – 2:00 PM

Break

2:00 PM – 2:45 PM

Concurrent Session - Series 2

Select one session to watch now or later—all will be available in our on-demand library 24 hours after they air.

  • Serving LEP Customers: Strategies for Success
  • Updating Your Remediation Governance and Policies
  • Meeting the Needs of US Servicemembers
    Banks have always prioritized the needs of servicemember customers. This session will help you meet those needs. We will feature the Military FamilyAdvisory Network’s survey of challenges facing servicemembers, especially financial needs. In addition, a representative from the Association of MilitaryBankers of America will present a financial readiness tool which will be available to all ABA members that helps servicemembers organize their financial resources.
    • Andia Dinesen, Executive Vice President, Communications and Operations, Association of Military Banks of America (AMBA)
    • Shelley Kimball, Ph.D., Senior Director of Research and Program Evaluation, Military Family Advisory Network
    • Moderator: Robert G. Rowe, III, Vice President and Senior Counsel, Regulatory Compliance and Policy, American Bankers Association
  • Compliance Risk and Business Continuity: Lessons Learned from the Pandemic
  • Fair and Responsible Lending Risks for Mortgages Part 2: Fair Servicing and Debt Collection
  • Servicing Part 2: You’ve Been Warned – What Servicers are Doing to Prepare for the Increased Scrutiny in the Coming Months
    Acting CFPB Director Ueijo and other regulatory bodies made it clear that in the months to come mortgage servicing will be under the microscope.Servicers will experience increased scrutiny on how they respond to pandemic impacted borrowers. Hear from our panel of mortgage banking experts on howthey are preparing for the increased scrutiny and the leading practices they are deploying to prepare for the spotlight.
    • Aaron Rykowski, CRCM, Senior Vice President and Chief Compliance Officer, WesBanco Bank, Inc.
    • Moderator/Speaker: Lynn Tarantino, CRCM, CAMS, Senior Vice President, Chief Control Officer, Cenlar FSB
  • Lessons Learned from the Pandemic: Improving Your Third-Party Risk Management
    Third-party risk management continues to present new and evolving challenges. “Stay the Course” just doesn’t cut it anymore. Join this fireside chat to explore some best practices to employ that will help to keep your program current and your bank protected from external events.
    • Nicole O’Brien, Third-Party Risk Officer, Venminder
    • LeAnne B. Staalenburg, CISSP CRCM, Senior Vice President, Corporate Security and Risk, Capital City Bank
    • Moderator/Speaker: Ann Marie Tarantino, CRCM, CRP, AMLP, Senior Vice President - Chief Compliance Officer and Risk Officer, Esquire Bank, N.A.

More sessions and speakers to be announced.

2:45 PM – 3:00 PM

Break

3:00 PM – 3:30 PM

Concurrent Sessions - Series 3

Get a 30-minute quick download on the latest regulatory changes during these flash sessions. Select one session to watch now or later—all will be available in our on-demand library 24 hours after they air.

  • Models: Walking Down a Different Runway
    As with everything else, Model Risk Management (MRM) requires a new look and feel. Environmental changes, artificial intelligence (AI) and machine learning are some of the new fashions that are affecting existing MRM programs. Join us as we explore ways to keep your models runway-ready.
    • Moderator: Ann Marie Tarantino, CRCM, CRP, AMLP, Senior Vice President, Chief Compliance Officer and Risk Officer, Esquire Bank, N.A.
  • Fannie/Freddie Reform: Issues with the Ongoing Conservatorship and the Need to Finalize Reform
    Join our Fannie and Freddie experts as they outline impacts of recent disruptions caused by FHFA and Treasury policy changes, provide updates on the progress to end conservatorships, and discuss proposed ideas for workable solutions.
    • Joseph Pigg, Senior Vice President and Senior Counsel, ESG and Mortgage Finance, Fair and Responsible Banking, American Bankers Association
  • CRA: Where Are We Now and Where We are Heading?
    • Tanweer S. Ansari, Esq., Senior Vice President, Internal Counsel & CCO/BSA Officer/CRA Officer, The First National Bank of Long Island
    • Krista Shonk, Vice President and Senior Counsel, Regulatory Compliance and Policy, Fair and Responsible Banking, American Bankers Association
  • Reviewing Your Compliance Policies and Procedures for the New Environment
    We have all been moving at the speed of light to accommodate the risks of our 'new normal.' But, have you stopped to reassess and reevaluate your riskpolicies and procedures against this ‘new normal’? If nothing else, many of your policies and procedures were written assuming a mostly in-office workforce. This session will give you a jump start on areas to review to meet regulatory expectations. We’ll also cover the importance of audit considerations.
    • Deanna E. Macaluso, CRCM, Business Risk and Control Senior Officer, Wells Fargo
    • Laurent Robert, Director, Risk Management and Regulatory Compliance, Spinnaker Consulting Group
    • Moderator/Speaker: Jason L. Painley, CPA, CRMA, Chief Financial Officer and Treasurer, Senior Vice President, Mechanics Financial Corporation
  • Look Before You Leap: Considerations in Testing AutomationThis session will walk through areas to consider before you move to automate your testing program. We will discuss benefits as well as common pitfalls related to automation. The panel of speakers will offer complimentary viewpoints from risk management and data analytics, sharing lessons learned and helpful ideas to help you prepare.
    • Charles Corbezzolo CRCM, CIPP, Head of Consumer Bank Risk Assessment & Control, TD Bank
    • Jack Gooding, Director, Data Analytics, Spinnaker Consulting Group
    • Moderator: Cara Williams, CERP, CRCM, CCEP-I, Principal, Risk and Compliance Practice, Spinnaker Consulting Group
  • Machine Learning and Predictive Analytics
  • Scams and Schemes – Covid and Beyond
    Join our experts as they outline the latest scams and schemes and how they may be impacting your customers and staff. From the latest unemployment fraud to vaccine related schemes to emerging scams that aren’t related to the pandemic, we’ll cover it all. Expect discussions to not only cover the actual fraud itself, but the compliance obligations that may emerge especially as they relate to complaints.
    • LeAnne Bailey Staalenburg CISSP CRCM| SVP Corporate Security and Risk, Capital City Bank
    • Jeff Kearney, CFE, CAMS, Executive Director, Enterprise Fraud, Security and Investigations, Ally Financial Inc.
    • Moderator/Speaker: Paul Benda, Senior Vice President, Operational Risk and Cybersecurity, American Bankers Association

More sessions and speakers to be announced.

3:30 PM – 3:45 PM

Break

3:45 PM – 4:45 PM

General Session: Diversity, Equity and Inclusion: A Roundtable Discussion

Our panelists, representing a broad range of asset sizes, will go deeper into the DEI discussion by providing thoughts on where the industry is moving in overall inclusion initiatives. We continue the discussion in a concurrent session, providing specific inclusive and collaborative techniques and strategies to create a true high performance team.

  • Stephanie Bowers, Compliance Risk Senior Manager, USAA
  • Richard Harvey, Executive Vice President, General Counsel and Director of Compliance Risk, Beneficial State Bank
  • Daniel D. Soto, CAMS, Chief Compliance Officer, Ally Financial
  • Moderator: Naomi Mercer, Senior Vice President, Diversity, Equity and Inclusion, American Bankers Association

4:45 PM – 5:30 PM

Cocktails and Conversations: BYOB Peer Roundtables

5:30 PM

Day 1 Concludes

June 23, 2021

10:00 AM – 11:00 AM

General Session

11:00 AM – 11:45 AM

Exhibitor and Sponsor Exchange

NEW! Take a seat in our dedicated roundtables known as Table Talk, where you and your colleagues will be paired with industry providers. You can also use this time to watch an on-demand video or listen to a podcast—this conference is rich with a wide variety of information (and fun!).

11:45 AM – 12:30 PM

Concurrent Sessions - Series 4

Select one session to watch now or later—all will be available in our on-demand library 24 hours after they air.

  • Customer Communications Compliance
  • Appraisals - Unpacking the Various Products and Changes
  • Small Business Lending: Addressing Needs Today and Tomorrow
  • Getting Back to Work: Transitioning Your Team to the Office
  • Overdraft: Increased Scrutiny from Regulators and Plaintiffs' Firms
    Regulators and plaintiffs' firms are paying increased attention to banks' overdraft programs. In this fast-paced session, ABA's expert, Jonathan Thessin, will describe recent regulatory pronouncements, areas of interest by plaintiffs' firms, and what banks can do to minimize regulatory risk and legalexposure.
  • Navigating Virtual Examinations

More sessions and speakers to be announced.

12:30 PM – 12:45 PM

Break

12:45 PM – 1:45 PM

Exhibitor and Sponsor Exchange

NEW! Take a seat in our dedicated roundtables known as Table Talk, where you and your colleagues will be paired with industry providers. You can also use this time to watch an on-demand video or listen to a podcast—this conference is rich with a wide variety of information (and fun!).

1:45 PM – 2:00 PM

Break

2:00 PM – 2:45 PM

Concurrent Sessions - Series 5

Get a 30-minute quick download on the latest regulatory changes during these flash sessions. Select one session to watch now or later—all will be available in our on-demand library 24 hours after they air.

  • HMDA Data Part 1: What Does the 2020 HMDA Data Tell Us?
  • QM, TRID, RESPA and More - Putting the Pieces Together
  • It's Time to Update Your Change Management Process
  • Managing a Successful Audit in a Remote Work Environment
  • Flood Compliance: A Wave of Guidance for Lenders
    Earlier this year the agencies proposed the biggest update to flood compliance guidance in over a decade. The proposed guidance is designed to help bankers comply with the flood regulations including the new private flood insurance acceptance rule. Hear from a panel of compliance experts on what's clarified (and what's not!) in the new interagency questions and answers.
    • Moderator/Speaker: Diana Banks, Vice President and Senior Counsel, Fair and Responsible Banking, Regulatory Compliance Policy, American Bankers Association
  • Diversity, Equity and Inclusion: What Compliance Officers Should Know
    Welcoming diverse viewpoints into the conversation are critical when tackling tough problems. Compliance professionals know the critical nature of inclusive collaboration and partnerships to meet regulatory and performance objectives. Our experts will discuss DEI inclusive leadership and collaboration and discuss ideas to improve team effectiveness in working with internal and external stakeholders.
    • Richard Harvey, Executive Vice President, General Counsel and Director of Compliance Risk, Beneficial State Bank
    • Moderator: Naomi Mercer, Senior Vice President, Diversity, Equity and Inclusion, American Bankers Association
  • Mortgage Lending & Small Creditor Exemptions: Detangling the Special Provisions - For Small Banks

More sessions and speakers to be announced.

2:45 PM – 3:00 PM

Break

3:00 PM – 4:30 PM

General Session

4:30 PM – 5:15 PM

Cocktails and Conversation: BYOB Peer Roundtables

5:15 PM

Day 2 Concludes

June 24, 2021

10:00 AM – 11:00 AM

General Session

Fireside Chat: Accessing Economic Opportunities and Closing the Racial Economic Gap

  • Jeannine Jacokes, Chief Executive Officer, Community Development Bankers Association
  • Eugene Ludwig, Founder and CEO, Promontory MortgagePath LLC; Managing Partner, Canapi LLC; Founder and Chairman, Promontory Financial Group; Chair, Ludwig Institute for Shared Economic Prosperity
  • Moderator: James Ballentine, Executive Vice President, Congressional Relations and Political Affairs, American Bankers Association

11:00 AM – 11:15 AM

Break

11:15 AM – 12:00 PM

Exhibitor and Sponsor Exchange

NEW! Take a seat in our dedicated roundtables known as Table Talk, where you and your colleagues will be paired with industry providers. You can also use this time to watch an on-demand video or listen to a podcast—this conference is rich with a wide variety of information (and fun!).

12:00 PM – 12:15 PM

Break

12:15 PM – 1:00 PM

Concurrent Sessions - Series 6

Select one session to watch now or later—all will be available in our on-demand library 24 hours after they air.

  • HMDA Data Part 2: Revolving Issues in Data Integrity - for Small Banks (Below $10B)
  • M&A Compliance – Be Prepared for the Next Wave
    With mergers and acquisitions on the rise again, it’s time to brush up on your M&A punch list. We’ll walk through a checklist of due diligence requirements and documentation along with emerging issues surrounding M&A compliance.
  • Mitigating Consumer Compliance Risk in Virtual Branch Activities and Remote Workforce
  • We're Going on an Adventure – Transitioning to CFPB Supervision
    • Kevin Georgetti, Esq. CRCM CAMS, Chief Compliance Officer/Executive Vice President, First United Bank & Trust
    • Elizabeth (Beth) A. Reister, Chief Compliance Officer, Fulton Financial Corporation
    • Aaron Rykowski, CRCM, Senior Vice President, Chief Compliance Officer, WesBanco Bank, Inc.
  • BSA Hot Topics
    The BSA and AML compliance is undergoing the most significant change in direction in more than 20 years. Not only is the government implementing significant new legislation, but the agencies are taking steps to make the entire system more effective and efficient, focusing on providing useful information for law enforcement. Join us for an interactive conversation on the emerging changes. This briefing applies to banks of all sizes and is a must-see session this year!
    • Robert G. Rowe III, VP and Senior Counsel, Regulatory Compliance and Policy, American Bankers Association
    • Moderator/Speaker: Maria de Lourdes Jimenez, Esq., CAMS (Marilu), President, FINCAdvisors
  • Safeguarding Data: Privacy and Security Considerations
  • Bank-Insurance Compliance – Check Up on Your Program
    Even those banks who have offered insurance products for years need to review their compliance programs to ensure they are in compliance with current regulatory guidance and expectations. Join our experts for a fast-paced review of the compliance obligations surrounding bank insurance sales. We will discuss insurance licensing, the pitfalls of various insurance compensation arrangements, anti-rebating, insurance advertising hazards, and issues surrounding add-on products. You will walk away with a confirmation of what you are currently doing or specific areas you may wish to adjust.

More sessions and speakers to be announced.

1:00 PM – 1:45 PM

Exhibitor and Sponsor Exchange

NEW! Take a seat in our dedicated roundtables known as Table Talk, where you and your colleagues will be paired with industry providers. You can also use this time to watch an on-demand video or listen to a podcast—this conference is rich with a wide variety of information (and fun!).

1:45 PM – 2:00 PM

Break

2:00 PM – 3:00 PM

General Session: Regulatory Roundtable

Expect a lively conversation with agency representatives on the full range of risk-related supervisory concerns and hot-button issues.

  • Eric S. Belsky, Director of the Division of Consumer and Community Affairs, Board of Governors of the Federal Reserve System
  • Leonard Chanin, Deputy to the Chairman for Consumer Protection and Innovation, Federal Deposit Insurance Corporation
  • Grovetta N. Gardineer, Sr. Deputy Comptroller for Bank Supervision Policy, Office of the Comptroller of the Currency
  • Representative from the Consumer Financial Protection Bureau
  • Moderator: Virginia O’Neill, Executive Vice President, Regulatory Compliance and Policy, American Bankers Association

3:00 PM – 3:15 PM

Take a Solutions Break

Your conference experience isn't complete until you visit our corporate partners in the Marketplace. This is your last chance to meet exhibitors who offer the full array of essential advisory services and innovative software.

3:15 PM – 4:15 PM

General Session: Closing Keynote

  • Patti Joyner, CRCM, President and Founder, Financial Solutions for Growing Companies

4:15 PM

Conference Adjourns

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