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Program | Financial Fraud Prevention, Strategy, and Investigation Symposium


2021 Program

We’re working on this event’s program. To see the types of sessions you can expect, check out the past program.

2020 CE Credits

The Financial Fraud Prevention, Strategy, and Investigation Symposium is eligible for a maximum of 9.5 CPE credits (Field of Study- Mgmt. Srvcs 3.5 CPE credits and Info. Tech. 6 CPE credits). To receive full credit, attendees must attend all sessions live. Attendance will be tracked by daily registration.

American Bankers Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

2020 Program

This is a personal invite event for ABA members only. Sessions will not be recorded due to the sensitive nature of the topics covered and to ensure active discussions. Presentation decks and networking contacts will be provided to all registered attendees.

We will be using ZOOM to conduct the three half-days event. If your company is unable to approve the use of ZOOM, you may want to attend using a personal device. You can test your devices here. Details for registered guests to join the event will be sent prior to event dates.

Download 2020 Full Program (PDF)

  • Wednesday, Oct 21

  • Thursday, Oct 22

  • Friday, Oct 23

Wednesday, Oct 21

10:50 AM - 11:00 AM (ET)

Welcome and Introduction

  • Speaker: Meredith Pollock, ABA

11:00 AM - 12:00 PM (ET)

Regulatory and Legislative Updates from ABA

Regulatory and legislative updates on data breach/cyber security issues and the impact of COVID-19.

  • Speaker: Paul Benda, ABA
  • Speaker: Thomas A. Caulfield, Office of the Special Inspector General for Pandemic Recovery
  • Moderator: Heyna Patel, The Huntington National Bank

12:00 PM - 12:15 PM (ET)


12:15 PM - 1:15 PM (ET)

Faster Payments and Access to the Underbanked/Unbanked

  • Technology developments and best practices for faster payments and P2P payment apps (e.g., Zelle).
  • Discussion on the influence of economic impact payments (EIPs).
  • Discussion on the balance between offering customers digital products and protecting their information from cyber criminals.
  • Speaker: Steve Kenneally, ABA
  • Moderator: David Aumiller,  HSBC Bank—North America

1:15 PM - 1:30 PM (ET)


1:30 PM - 2:30 PM (ET)

Financial Fraud Scams by Generation

Solutions and targeted campaigns to educate customers by generation based on research findings.

  • What are banks doing to educate customer base?
  • What are the new prevention techniques being used?
  • How are messages being tailored for older and younger generations?
  • What messages actually change habits?
  • How has the fraudster evolved? Coaching/grooming victims? What is the profile of the fraudster?
  • Speaker: Sam Kunjukunju, ABA
  • Speaker: Emma Fletcher, Federal Trade Commission
  • Speaker: Ari Lazarus, Federal Trade Commission
  • Speaker: Anne Larkin, Wells Fargo
  • Moderator: Nikki Rackov, Comerica Bank

Thursday, Oct 22

11:00 AM - 12:00 PM (ET)

Big Data & Artificial Intelligence

Demystifying and applying machine learning (ML) and artificial intelligence (AI) to identify financial fraud in an increasingly digital world. A world of more digital interaction means a world of more connection - people can trade and interact with others now more than ever before. However, economies can only operate successfully in the presence of trust. While digital interaction means more trade, it also offers more vulnerability. Dr. Shiffman will explain the building blocks of ML, AI, and their application to both financial fraud and how to counter fraud.

  • Speaker: Gary Shiffman, Giant Oak, Inc.
  • Moderator: Patrick Bilot, Truist Bank

12:00 PM - 12:15 PM (ET)


12:15 PM - 1:15 PM (ET)

Why Criminals Like Your Digital Channels

The intersection of payments and fraud is in the digital evolution of a person’s identity. The need to protect personally identifiable information is more critical, as the information is used in more ways, and in more places. Criminals are taking advantage of how digital payments are moving faster than fraud prevention. Criminals are focused on two ways of stealing through digital channels – both from person-to-person payments and through taking over accounts of all types. Criminals can easily access fund transfer mechanisms and in a single transaction empty an account. Participants will learn key findings in P2P and account takeover fraud from the “2020 Identity Fraud Study: Genesis of the Identity Fraud Crisis,” recommendations on how to minimize fraud risks, and current threats and trends for 2021.

  • Speaker: Krista Tedder, Javelin Strategy & Research
  • Moderator: Andy Collins, Wells Fargo Bank NA

1:15 PM - 1:30 PM (ET)


1:30 PM - 2:30 PM (ET)

Partnerships in Resources for Victims of Financial Crimes

  • Speakers will share the many tools and resources they provide to partners, such as financial institutions, that integrate services to help customers affected by identity compromise and crime.
  • Discussion on early detection, fraudulent unemployment claims reported by customers before the official alerts, government document fraud, and data breaches.
  • Discussion on the plight of Americans facing the ever growing impact of cybercrime by supporting cybercrime victims, on providing key contacts to guide in recovery and tools to prevent revictimization
  • Speaker: Eva Velasquez, Identity Theft Resource Center
  • Speaker: Kristin Judge, Cybercrime Support Network
  • Moderator: Karen Boyer, People's United Bank N.A.

Friday, Oct 23

11:00 AM - 12:00 PM (ET)

Social Media of Financial Cybercriminals - BEC and the Black Axe

According to the FBI's IC3, the FTC's Consumer Sentinel, and FinCEN, Business Email Compromise and Romance Scams are the two greatest categories of financial losses to American consumers. Using social media intelligence and open court records, Warner will demonstrate how both of these crimes are dominated by West African organized crime and discuss what we can do to identify and disrupt these attacks and the associated money laundering activities used to disburse their funds.

  • Speaker: Gary Warner, The University of Alabama at Birmingham
  • Moderator: Heyna Patel, The Huntington Bank

12:00 PM - 12:15 PM (ET)


12:15 PM - 1:30 PM (ET)

Best Practices for External & Internal Fraud Investigations

External Investigations:

  • Discussion on best practices for investigating financial fraud scams (e.g., moving money via P2P apps, stolen EIP checks, fraudulent unemployment claims, and money mule scams).  
  • Best practices for building an investigation and engaging with law enforcement.
  • Social media campaigns to educate customers.

Internal Investigations:

  • Discussion on best practices for prevention, detection, and resolution.
  • Policy, internal controls, compliance, maintaining the audit trail, monitoring remote employees, remediation.
  • Speaker: Michael Carroll, Contract Analyst, United States Postal Inspection Service and International President, International Association of Financial Crimes Investigators (IAFCI)
  • Moderator: Heather Wyson, ABA
  • Moderator: Nikki Rackov, Comerica Bank

1:30 PM - 1:45 PM (ET)


1:45 PM - 2:30 PM (ET)

Deposit Account Fraud Mitigation Best Practices

Discussion on prevention strategies to mitigate deposit account fraud.

ABA Advisory Board

This program is subject to change. Please bookmark this page to check for continuing updates. Read ABA Conference and School Policies to help answer additional questions.


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