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Program | Financial Fraud Prevention, Strategy, and Investigation Symposium

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2021 Program

Below is the program for this year’s symposium. To maximize the symposium experience, all attendees are encouraged to join ABA’s online Bank Risk Network. This free opportunity will continue the conversation after the symposium is over and facilitate important peer exchange and knowledge sharing.

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  • Tuesday, November 30

Tuesday, November 30

8:30 AM - 8:45 AM ET

Welcome and Introduction 

8:45 AM - 9:45 AM ET

Session 1: Consumer Authorized Payments and Fraud Scams

Hear from UK Finance, the trade association for the banking and finance industry in the UK, on trends and threats it has seen around Authorized Push Payment fraud, and what may be next for the US. This session will cover the how the Voluntary Code introduced in 2019 is working, successful initiatives such as the Banking Protocol and the Best Practice Standard data exchange platform, and strategies for fraud prevention & detection, including working with telecom companies and online platforms.

  • Katy Worobec, UK Finance
  • Christine Farrow, UK Finance
  • Ben Poxon, UK Finance
  • Moderator: David Aumiller, HSBC Bank

9:45 AM - 10:30 AM ET

Session 2: Deep Fakes Authentication

Explore the distinct challenges deep fakes authentication presents for banks of different asset sizes and get a general overview including: the current deep fakes threat landscape, known financial and resources losses, how social media plays a role, and technology for authenticating different skin tones.

  • Ilya Volovik, Gemini Advisory
  • Moderator: Karen Boyer, People's United Bank

10:30 AM - 10:45 AM ET

Morning Break

10:45 AM - 11:45 AM ET

Session 3: Social Engineering Through Manipulation of SIM Swaps

This session will cover issues and risks related to SMS-based OTP authentication mechanisms, and how digital transaction signing can mitigate those risks.

  • Sourabh Nath, Bank of the West
  • Tyler Rein, Heartland Financial
  • Kristi Wilson, Sprint/T-Mobile
  • Moderator: Karen Boyer, People's United Bank

11:45 AM - 12:45 PM ET

Lunch Break

12:45 PM - 1:30 PM ET

Session 4: Exposed to Scams: What Separates Victims from Non-Victims?

Learn about the behavioral and attitudinal difference between victims and non-victims of scams with findings from: ABA Foundation’s Older Americans Benchmarking Report, the Better Business Bureau’s 2021 Online Purchase Scams Report and more, as well as targeted campaigns available to banks to help educate their customers and communities.

  • Sam Kunjukunju, ABA
  • Christine Kieffer, FINRA Investor Education Foundation
  • Melissa Trumpower, BBB Institute for Marketplace Trust
  • Moderator: Sam Kunjukunju, ABA

1:30 PM - 2:15 PM ET

Session 5: PPP Loan Fraud

The CARES Act in 2020 was established to provide emergency assistance and health care response for individuals, families and businesses affected by the 2020 coronavirus pandemic. Included in the act was the paycheck protection program (PPP) to help support small businesses’ efforts to maintain their payroll and overhead expenses through the period of emergency. Unfortunately, the ability by individuals to obtain low-cost funds offered under the PPP have proven to be attractive to fraudsters.

The presentation will provide an overview of fraud scheme examples, current fraud trends related to PPP, and lessons learned by the Small Business Administration (SBA) and investigative organizations. Included will be recommendations on how to authenticate small businesses and tips for banks on due diligence steps.

  • Chris Covington, Joint Operations Center Pandemic Response Accountability Committee (PRAC)
  • Shane P. Giblin, Office of Inspector General U.S. Small Business Administration
  • Matthew V. Robinson, Office of Inspector General U.S. Small Business Administration
  • Moderator: Nikki Rackov, Comerica Bank

2:15 PM - 3:00 PM ET

Afternoon Break

3:00 PM - 3:45 PM ET

Session 6: Remote Authentication Fraud

What happens when a person who is not the legitimate owner of an identity or financial account uses stolen payment credentials or unauthorized payment information by posing as the owner? This session will cover remote authentication fraud and its: risks, challenges, opportunities and mitigation tools.

  • Marianne Crowe, Federal Reserve Bank of Boston
  • Moderator: Heyna Patel, The Huntington National Bank
  • Moderator: Kevin Kelly, Bank of America

3:45 PM - 4:45 PM ET

Session 7: Governance of Risk Fraud

Join this timely discussion on the organization structure of an enterprise fraud group, first- and second-line responsibilities, and how to collaborate with and train your fraud team. Topics covered include: analytics and reporting, IT’s role in monitoring fraud, internal ownership, typology for risk and more.

  • Andrew Hunt, Citizens Bank
  • Richard Vitale, Valley National Bank
  • Moderator: James Hitchcock, ABA

4:45 PM - 5:30 PM ET

Wrap Up and Virtual Happy Hour

This program is subject to change. Please bookmark this page to check for continuing updates. Read ABA Conference and School Policies to help answer additional questions.

Join the ABA Bank Risk Network! 

The ABA Bank Risk Network is your chance to continue the symposium conversation. This site is a private meeting place to share resources and insights. Members can access discussion forums, member profiles, an online library, online calendar and more.

Once you accept the invite and are admitted into the network, please go to the Main Menu, on the left side of the Dashboard page, and open the Discussions link. You will see different forums to subscribe to, including Fraud. Subscribing allows you to post, view and comment on different fraud topics.

Be on the lookout for your official ABA Bank Risk Network invitation email, from [email protected]. Please contact ABA’s James Hitchcock to Join the ABA Bank Risk Network today.


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