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Prior Survey Editions

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Compensation & Benefits

2017 Compensation and Benefits Survey Report

2016 Compensation and Benefits Survey Report

2015 Compensation and Benefits Survey Report

2014 Compensation and Benefits Survey Report

2013 Compensation and Benefits Survey Report

2012 Compensation and Benefits Survey Report

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2011 Compensation and Benefits Survey Report

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2010 Compensation and Benefits Survey Report

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2009 Compensation and Benefits Survey Report

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2008 Compensation and Benefits Survey Report

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2007 Compensation and Benefits Survey Report

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Consumer Banking

2014 Bank Marketing Survey Report
2012 Bank Marketing Survey Report
2010 Bank Marketing Survey Report
2008 Bank Marketing Survey Report
2006 Bank Marketing Survey Report
2004 Bank Marketing Survey Report
2000 Bank Marketing Survey Report

Lending

2008 Commercial Lending Survey Report
2002 Commercial Lending Survey Report - Focusing on Community and Mid-Sized Banks
1999 Commercial Lending and Wholesale Operations Survey Report

2005 Home Equity Lending Survey Report
2002 Home Equity Lending Survey Report

2004 Mid-Market Lending Survey Report

Operations & Risk Management

2013 Bank Insurance Survey Report
2011 Bank Insurance Survey Report
2009 Bank Insurance Survey Report
2005/2006 Bank Insurance Survey Report
2003 Bank Insurance Survey Report
2000 Bank Insurance Survey Report

2013 Deposit Account Fraud Survey Report
2011 Deposit Account Fraud Survey Report
2009 Deposit Account Fraud Survey Report
2004 Deposit Account Fraud Survey Report
2002 Deposit Account Fraud Survey Report
2000 Deposit Account Fraud Survey Report

2006 Postal Operations Survey Report

2013 Retail & Branch Banking Survey Report
2012 Retail Banking & Alternative Delivery Report
2011 Retail & Branch Banking Survey Report
2003 Retail Banking Survey Report
2001 Retail Banking Survey Report

Other

2003 Bank Card Survey Report
2001 Bank Card Survey Report - Focusing on Small to Mid-Sized Programs
2001 Contact Centers in the New Millennium - Redefining Benchmarks and Best Practices
2003 Farm Credit Survey Report
2002 Farm Credit Survey Report
2005 Installment Credit Survey Report
2002 Installment Credit Survey Report
2004 Portfolio Managers Survey Report
2002 Portfolio Managers Survey Report
2005/2006 Study of Consumer Payment Preferences
2003/2004 Study of Consumer Payment Preferences
2001 Study of Consumer Payment Preferences
2002 The Drive for Quality and CRM - The Evolution of Financial Services Call Centers

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