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ABA: The American Bankers Association
Compliance News

Summary of DOJ ADA Website Accessibility Tools

The Department of Justice (DOJ) has published an ADA Best Practices Tool Kit including website accessibility guidance and a checklist.  Although the Tool Kit is intended for state and local governments, governed by Title II of the Americans with Disabilities Act, it also will be helpful to banks and other public accommodations that are working on website accessibility.  DOJ has indicated that the Title II rulemaking will significantly impact the website accessibility standards ultimately promulgated under Title III.

The guidance identifies common website accessibility problems and proposes solutions and other considerations that are useful in developing ADA compliant websites. In addition, it includes a detailed “action plan” for making existing web content accessible, which we recommend banks consider. However, in paragraph III of the action plan, DOJ encourages state and local governments to describe the action plan on an accessible public webpage. ABA cautions banks against publishing a proposed action plan on a public webpage as it would signal that your website is not yet compliant and could invite an enforcement action. Instead, we encourage banks to provide information on the website that informs customers that have experienced access challenges how to report the inaccessible document or webpage. 

The checklist provided in the tool kit is composed of twenty-six questions intended to aid in preliminary assessments of website accessibility and policies and procedures for maintaining website accessibility. For more information, please contact Toni Cannady.