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ABA: The American Bankers Association
Compliance News

OCC Issues Bulletin on Considering State Community Reinvestment Law Complaints

The OCC on Feb. 2 issued a bulletin outlining its processes for considering input from state banking commissioners regarding national banks’ performance under state community reinvestment laws, including implementation of community reinvestment-related provisions of the Riegle-Neal Act. (The OCC noted that Riegle-Neal does not apply to federal savings associations.) The bulletin also addresses expectations regarding the handling of consumer complaints that state officials refer to national banks and federal savings associations, as well as state referrals of complaints to the OCC.

The bulletin, which rescinds two previous advisory letters, outlines OCC policies and procedures in these areas, provides an email address for state banking commissioners to submit input to the OCC, provides general guidance for banks on handling consumer complaints that state officials refer to banks and provides updated mailing addresses for the OCC’s customer assistance group and the OCC’s chief counsel’s office.