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ABA: The American Bankers Association
Compliance News

FCC Seeks Comment on Call Blocking Tools

The Federal Communications Commission is seeking comment on the availability and effectiveness of tools employed by voice service providers and third parties to block illegal and unwanted calls from reaching consumers. Comments are due on January 29 and will be incorporated into a staff report that the FCC is preparing on the topic. Reply comments due February 28.

ABA has long urged the FCC to protect calls placed by banks from call-blocking programs, noting that legitimate bank calls are currently being incorrectly labeled as spam or nuisance and may be blocked. Legislation enacted into law in late December (the “TRACED Act”) directs the FCC to issue regulations to ensure that banks and other callers have effective redress options if their calls are erroneously blocked by call-blocking services. Read the FCC’s request. For more information, contact ABA’s Jonathan Thessin.