Jump to Content
ABA: The American Bankers Association
Compliance News

CFPB Releases Report on Mortgage Complaints

The CFPB released Complaint snapshot: Mortgage, a report on mortgage complaints received by the CFPB from consumers. Among the highlights include: between Nov. 1, 2016 and Oct. 31, 2018, 11 percent of complaints were about mortgages; most mortgage complaints were about “trouble during payment process” (42 percent) and “struggling to pay mortgage” (36 percent); compared to the monthly average during the past 24 months, people submitted 18 percent fewer mortgage complaints in October 2018; and, there were 15 percent fewer mortgage complaints from August 2018 to October 2018 compared to August 2017 to October 2017.