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ABA: The American Bankers Association
Compliance News

ABA Urges FCC to Protect Legitimate Calls During Phase-In of Call Authentication

ABA joined a coalition of trade associations in a comment letter to the Federal Communications Commission asking the FCC to ensure that outbound calls placed by banks and other legitimate institutions are not blocked as telephone companies implement a call authentication framework known as “STIR/SHAKEN.” In March, the FCC voted to require telephone companies to implement the STIR/SHAKEN framework by June 2021.

The groups urged the FCC to implement protections for legitimate calls that are required under the TRACED Act, which was enacted into law last December and requires that the FCC ensure that legitimate callers adversely affected by the STIR/SHAKEN framework have a way to “verify the authenticity” of their calls.

The law also requires the FCC to ensure that legitimate calls are not “unreasonably blocked” by a telephone company that has not implemented the STIR/SHAKEN framework and that call blocking services provide “transparent and effective redress options” for inadvertently blocked calls. For more information, contact ABA’s Jonathan Thessin.