Wiring Customer Experience to a World of Data

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Forward-thinking banks are capturing the lion’s share of value by focusing on each customer’s journey and identifying multiple opportunities to provide financial services. Winning each opportunity demands that banks develop deep data assets to provide insights on individual customers which inform customer service.

The process of Know Your Customer (KYC) due diligence, whether at onboarding or periodic review, is data hungry. KYC analysts must verify information collected from customers against trusted, independent sources. Depending on geography, some external sources provide data at no charge, however many trusted sources charge for access.

Having timely access to sources of information outside the company represents a big strategic opportunity for customer experience initiatives.

To learn more about how KYC automation supports customer experience initiatives and accelerates return on investment from customer lifecycle management projects, download our whitepaper.