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ABA: The American Bankers Association

Industry Providers Respond to the Coronavirus


As the novel coronavirus disease (COVID-19) continues to impact communities across the country and the broader economy, ABA’s partners are providing their customers and the banking industry with valuable resources so they can best respond to their customers’ needs.

Note: Any endorsed solutions partner or associate member that would like to be added to this list can share its response initiatives with ABA by completing this online form to share details on their response plan.

Last updated January 8, 2021.


ABA Endorsed and Strategic Partners

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360factors is offering banks free use of its Issues and Incidents Management application through August 31, 2020. Additionally, 360factors is conducting a Pandemic Risk Benchmarking Survey for U.S. Banks and will publish the results in mid-April.



Abrigo has a dedicated webpage to give bankers the support and guidance that you need to strategize and build a tactical plan for what lies ahead.


Many banks have already begun to remind their cardholders of Allpoint access in the wake of reduced branch hours and closures. To assist in your communications with cardholders, we have created new Allpoint materials specifically related to COVID-19. These can be found on the Members Only site.

Reduced branch hours and closures will create gaps in your cardholder needs for full-service banking. Our Allpoint+ deposit-taking ATMs – located primarily in pharmacy locations including CVS and Walgreens – can supplement your own deposit-taking capabilities. If you are interested in enabling deposits (either cash or check or both) for your cardholders through Allpoint+, please contact your Allpoint Relationship Manager. See more.



Collateral Monitoring & Insights is an immediate, low-cost solution for Construction Lenders to monitor project conditions and manage portfolio health during uncertain times. With these essential tools, Construction Lenders gain valuable access to actionable data supported by proactive collateral monitoring, resulting in immediate credit and risk management reporting.



The global effort to slow the spread of COVID-19 is presenting tough choices for banking executives. Confirmation can help with business continuity with an online platform that helps your bank respond to confirmations in less time while centralizing the process in one secure place. It is free for banks and used by more than 200,000 auditors and 4,000 banks/departments around the world.

Crowe LLP

Crowe is offering an online COVID-19 recovery and resilience center to help organizations steer through the challenges surrounding the Coronavirus pandemic. This page includes specific information about Remote Workforce, the Paycheck Protection Program (PPP), Credit Guidance for Banks and Cybersecurity.


Fannie Mae

Fannie Mae has created a Coronavirus Disease 2019 (COVID-19) webpage to address specific concerns and questions related to the impact of the coronavirus. Additional resources:                        


Finastra has created a CARES Act and PPP webpage to address specific concerns and questions related to the impact of the coronavirus.



While banks will remain open as essential services during the COVID-19 crisis, it’s anything but business as usual. Social media can help banks serve their customers in the short-term and build deeper connections with their communities that will last in the long-term.



Level Access

With the current pandemic increasing consumers’ reliance on web and mobile access as their sole means of banking, many organizations are realizing that barrier-free access has become more important than ever, and a website or app that’s not accessible to users with disabilities may be a bigger compliance risk than originally anticipated.

Level Access has created a COVID-19 & Digital Accessibility page to provide bankers with resources, quick tips, and a special offer to help you ensure your digital content and communications are fully inclusive and accessible to people of all ages and abilities.



Marquis has created a Coronavirus Disease 2019 (COVID-19) webpage to address specific concerns and questions related to the impact of the coronavirus.



With the recent news of COVID-19, employees must quickly adapt to a new reality of working from home. NFP has tips to help your employees stay afloat during a remote working environment.



Pulse (A Discover company)

Pulse has a dedicated webpage to provide bankers support and guidance related to Coronavirus (COVID-19).

ABA Associate Members

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3SI Security Systems

During this critical time, Security Departments are facing challenges in everything from business continuity to risk management to staff, customer and branch security. 3Si created an effective Emergency Notification System (ENS) to provide your staff with time-sensitive and direct communication. A robust ENS assists in the continuity of missioncritical functions by ensuring that staff stay informed and stay safe. SafeBanker® is the answer.

NEW! Download our e-book or watch a recorded webinar to learn how ENS can support your COVID19 Response Plans!


BankSITE® Services

For the past 20 years, BankSITE® Services has worked to level the playing field for hundreds of community banks by creating affordable world-class websites. As the coronavirus pandemic has further challenged daily operations, we are taking it one step further. For new customers:                                                                         
  • If your assets are less than $250 million, we will create a new website for your bank at no charge.
  • For larger banks, we're reducing our website development charge to $5,000 and will defer the payment until 2021. Learn more at www.banksiteservices.com/aba

BKD CPAs & Advisors

The Firm has created a Coronavirus Disease 2019 (COVID-19) webpage to address specific concerns and questions related to the impact of the coronavirus. In addition, the firm has compiled guidance on key areas that business leaders should focus on to not only guide their teams through times of difficulty but prepare them to come out stronger on the other side. Download the guide for more details.


Bradley has created a Coronavirus (COVID-19) webpage which includes common Q&As, attorney-authored content on how the coronavirus may impact businesses, and links to helpful online resources.




As Americans attempt to navigate the uncharted waters of COVID-19, they’re looking for guidance from their community bank. Through the ABA – we are offering its members the ability to share a special collection of content covering the financial issues and stress stemming from this pandemic; currently, there are 30+ pieces of content – we will continue to add to this collection. Special ABA Member Pricing: 6-month subscription for $1,250 

Click RSVP

We help bank clients communicate directly with their customers via email. This is being used to announce branch availability, alternative/digital channels, offer financial assistance such access to funds.See more.

CMPG Risk Solution

To help banks respond to the COVID-19 work environment, CMPG is offering Procipient® Pandemic Workforce Monitor, a web-based software that enables a bank's management team to monitor the wellness and productivity of their entire workforce. The software is free to banks for a limited time.


Dell Technologies is here to assist your business in finding the best remote solutions to keep your business up and running and ABA Members have access to exclusive savings.


Leaders like you are responding to one of the most sweeping crises in recent memory, calling for both empathy and action to guide your people and businesses through uncertain times. Deloitte has gathered global insights to help you not only respond to this crisis, but recover and thrive.


Eagle Hill Consulting

Resources for the bank employees to help them navigate the transition to working from home, as well as helping parents who are working from home with children.


Financial Marketing Solutions

Financial Marketing Solutions has created a Coronavirus Disease 2019 (COVID-19) LinkedIn Peer Group so bank marketers can share ideas and we can contribute.

Fitch Ratings

Fitch Ratings Credit Hotspot: Stay on top of the latest market developments and unfolding credit implications of the Coronavirus pandemic. 


Genworth Mortgage Insurance


Please visit Goodwin’s Coronavirus Knowledge Center, where firm lawyers from across the globe are issuing new guidance and insights to help clients fully understand and assess the ramifications of COVID-19 and navigate the potential effects of the outbreak on their businesses.


Guidehouse has created a Coronavirus Disease 2019 (COVID-19) webpage to address specific concerns and questions related to the impact of the coronavirus.



The restrictions implemented to stop the spread of COVID-19 have slowed down the process to resolve trust and estate matters in the banking industry. HeirSearch is committed to enabling banks to locate missing or unknown heirs and beneficiaries to help meet their fiduciary responsibilities in an estate, trust, notice, and property matters during this unprecedented time. Banks can receive complimentary copies of our Laminated Consanguinity Chart as a quick reference to illustrate blood relationships between family members.


The Kafafian Group, Inc.

  • The Kafafian Group, Inc. (TKG) is launching a loan restructuring and workout management service for community banks that lack the on-staff personnel to handle spikes in non-performing loans.
  • TKG is waiving the set-up fee until June 30th for their proprietary profitability measurement software as a service (SaaS) outsourcing service. This provides line of business, branch, product, and feeds customer profitability systems. For a $1 billion bank, this equates to a $20,000 savings.


Kasasa is offering no monthly license fees until 2021 for clients who sign by June 1, 2020 for Kasasa's account-generating websites and deposit account opening platform. In addition, Kasasa is waiving fees on its Kasasa Loans platform in an effort to help institutions with loan retention and portfolio performance in the midst of this crisis.


KlariVis is a data analytics solution that enables organizations to quickly visualize revenue opportunities and manage risks in the consumer and business portfolios. One time set-up fee waived for new clients that engage by May 15, 2020. A minimum savings of $30,000.

Keysight Technologies

With so many banking staff working from home, there is increasing stress on the remote working IT infrastructure of banks. At the suggestion of several banks, Keysight has launched a service which allows banks to verify the capacity of their remote working infrastructure and handle answer questions like "what happens if I have to close an IT location and lose half of my remote IT capabilities?"


Land Gorilla

  • Land Gorilla has introduced Remote Inspections to help banks receive property inspection reports that are critical to their process while eliminating in-person contact, keeping all parties safe from exposure. Read Press Release
  • Businesses do not need to be a current Land Gorilla software client to sign up for Remote Inspections. Inspection reports are delivered within 4 hours of the scheduled inspection. Get started.

Main Street, Inc. 

Main Street, Inc. has created a COVID-19 Resource Center  that includes an array of free downloadable digital assets to assist banks with online communication. In addition, the company has crafted several COVID-19 blogs to share with bank members to help navigate these unfamiliar times.



Dedicated webpage with business resiliency and operational risk management resources for bankers.


NetAbstraction provides a patented, cloud-based service that proactively prevents cyber attacks by disguising and varying a bank's network pathways. NetAbstraction is offering a free trial of our Malware-Protected Browser to qualified respondents.

NICE Actimize

NICE Actimize continues to help Financial Services Organizations stay nimble and proactively monitor the shifting landscape due to the global pandemic. Visit our Fraud Analytics page for fraud insights and data trends.

ServisFirst Bank

ServisFirst Bank, a full-service commercial and correspondent bank, headquartered in Birmingham, AL, is finding new ways to help its commercial customers and correspondent banks in this unprecedented time. Businesses are looking for ways to offer products and services remotely with as little disruption as possible. ServisFirst Bank offers merchant service and card issuing solutions that allow businesses to continue to do business remotely while reducing receivables and conserving much needed capital during this time. ServisFirst Bank believes that businesses need consultative banking advice now more than ever and ServisFirst Bank’s seasoned business lenders are here to advise business and correspondent customers on how to continue to be successful now and well into the future.

Smith & Wilkinson

Pro bono Executive and Leadership Coaching to our Clients during this crisis.

Social Assurance

Social Assurance is producing webinars, blogs, Instagram live conversations, and other free resources to assist banks communicate via social media during the crisis. 

Strategic Risk Associates

To assist banks as a result of the Coronavirus, SRA has launched our new Pandemic Risk Management Service designed to help Executive & Board leadership navigate through crises.


Third Party Resources, Inc., 3PR

Third Party Resources (3PR) continues to provide remote delivery of all of our risk management services for our clients, including offering to perform supplemental reviews and monitoring to replace unavailable staff. We are fully aligned with our role of supporting community banks that are on the front lines in this crisis.


Velocity Solutions

Velocity can implement CashPlease®, a small-dollar, short-term loan program that allows banks to provide their account holders with easy access to cash at affordable interest rates, on an expedited basis. This inlcudes a one-time discount and special terms to make this easier and lower-risk for ABA Member Banks that would like to try the program. For program agreements signed by May 31, 2020, Velocity is offering:

  • 50% discount on implementation fee
  • No monthly minimum financial commitment for first 12 months—only ongoing fee is a per-loan fee
  • Expedited implementation
  • CashPlease® - Consumer Cash in a Crisis: This 15-minute webinar introduces Velocity Solutions’ CashPlease® small-dollar consumer loan platform, that allows banks to offer short-term liquidity to their customers through the digital channel conveniently, responsibly and compliantly. Velocity Solutions is now offering the CashPlease® solution to ABA Member Banks with discounted and expedited implementation. Access the recording.

Venminder, Inc.

Venminder has created a template BCP/DR/Pandemic questionnaire and is collecting and analyzing documentation on vendors on behalf of clients, including plans, testing, recovery point and time objectives to produce risk-rated vendor assessment.

VGM Forbin

Providing banks remote phone system and videoconferencing through the Ringcentral platform as well as Office365 integration to support remote staff and secure communications.


Wipfli LLP

Wipfli LLP has created a Coronavirus Disease 2019 (COVID-19) webpage to address specific concerns and questions related to the impact of the coronavirus.


The coronavirus (COVID-19) has impacted every aspect of life—how we live, work, and interact. As a partner who’s committed to supporting you in a changing world, we’re here to do whatever it takes to see you through these challenging times. Learn how we’re responding to the crisis and ways you can navigate this ever-changing environment.


SBA Paycheck Protection Program Solutions

The following ABA Endorsed/Strategic Partners and Associate Members offer solutions for the SBA Paycheck Protection Program.


With two-day implementation, Abrigo enables financial institutions to serve their communities using our automated PPP loan origination system that is integrated into E-Tran as well as use our automated PPP loan forgiveness workflow, providing them with software to manage the full PPP loan process and help small businesses and the self-employed pay their employees during the coronavirus crisis. Visit our SBA Lending resource page for updated information or our coronavirus resource page for more resources that cover additional topics such as impacts to the ALLL, liquidity, funding, pricing, and more.


Alloy is offering expedited Business CIP & ID Processing for SBA Lenders, along with support to navigate the PPP requirements. Business CIP & ID Processing for SBA Lenders includes expedited on boarding and data verification without the need for API integration.

Assembled Financial

Assembled Financial provides lenders with a highly automated platform for processing, validating, and approving the forgiveness of PPP loans. Assembled Financial is offering ABA members a 50% discount on our best in class PPP Forgiveness platform. 

Boss Insights

Boss Insights offers a white-label end-to-end Paycheck Protection Program (PPP) loan forgiveness platform for lenders that is easy and quick to adopt. In the last PPP round, CenterState Bank's CSO Chris Nichols reported that only 33% forgiveness applications were accepted. Despite that, Boss Insights saw 75% of borrowers accepted and 50% paid out. Our Boss CARES/PPP platform stands apart by:

  • Automating borrowers' information gathering and verifying the information to avoid errors or misreporting 
  • Automating loan forgiveness calculations that references source data to meet any changing regulatory requirements without additional effort
  • The ability to work with the greatest variety of accounting and payroll providers which leads to greater digitized functionality post-PPP (adapts to SBA, SMB & Commercial loans)

The Boss CARES/PPP platform is built with lenders and borrowers in mind. Our platform is intuitive and encourages end-to-end digital self-service. We have demonstrated 80% faster processing and 2x as many approvals. Here's the link to our One Pager, our PPP webpage and the PPP Case Study.


COCC has built a completely integrated digital PPP SBA Loan App that enables banks to automate the entire process from application through disbursement of funds.  

Computer Services Inc

Computer Services, Inc., has expanded its digital commercial loan services to provide community banks a streamlined, expedited origination process for the U.S. Small Business Administration (SBA) Paycheck Protection Program (PPP). The services include automated applications and e-sign documents, along with a unique website allowing each community bank’s customers to complete the loan process online. 


Finastra has created an online, front-end application for small business lending including Paycheck Protection Program loans. Whether applying from their tablet or from their laptop at home, Fusion Small Business POS meets them where they are. Free for Finastra clients until June 30, 2020.

Jack Henry & Associates

In response to the CARES Act, Jack Henry is enhancing their lending capabilities with the specific functionality banks needs to support the new Paycheck Protection Program (PPP) loans and the expected loan volumes generated by the CARES Act. This new PPP portal is available now.


Kadince has bank customers asking questions about tracking PPP and other COVID-19 related activities which could receive CRA consideration using Kadince’s Community module.

For this reason, Kadince is offering to waive, for current ABA members, the first three months of the first-year annual fees of their Community module and discount the one-time setup fee by 50 percent. This offer is valid for those who subscribe to the community module before January 1, 2021. For those who are already customers of the Kadince Community module, please contact Kadince to learn how Kadince can help you.


The Easy SBA Portal by MX is an open-source, royalty-free solution that’s an interactive version of the SBA application. It streamlines the application process for financial institutions, reducing the 30-minute application time to approximately 30 seconds, so you can get critical funds into the hands of small business owners faster.


The COVID-19 pandemic is having an unprecedented impact on people's lives and the economy. nCino is here to help financial institutions across the globe play a central role in supporting their customers and communities during this crisis. nCino's SBA Solution optimizes the loan process for customers and employees by digitizing documentation collection, eliminating manual processes, providing real-time transparency, and simplifying data entry with the E-Tran integration.

Newgen Software

Newgen Software has created a way to facilitate an end-to-end lending lifecycle for SBA PPP loan origination, from providing borrowers the ability to fill their applications online, performing eligibility checks, integrating with the SBA's E-Tran system, through to originating and disbursing loans. The software also lets financial institutions bring in applications they are currently processing manually for quick integration and update into the SBA's E-Tran system.


Numerated has extended its SBA 7(a) digital lending technology to support the banking system’s legislated role in distributing $350B in funds to small businesses under the CARES Act. Numerated’s automated lending solution for Paycheck Protection Program (PPP) loans will be live with existing customers on April 8, takes days to implement, and arms bankers with a completely digital solution for their business customers. Learn more.


OriTrust's PPP Fast Application is a powerful bank developed tool that can help its members fast-track PPP lending and is very straightforward and simple to use. It helps with making sure the bank is collecting all the required information and with the ongoing monitoring of information to ensure each borrower obtains loan forgiveness. 


In response to economic disruptions caused by the Coronavirus, Q2 is working tirelessly to guide FIs everywhere on servicing small businesses seeking support from the SBA Payroll Protection Program within days—from contract to deployment.

Summit Technology Group

To help banks address the operational challenges posed by the novel coronavirus, Summit Technology Group announced that it will offer complimentary cloud desktops and business continuity resources to American Bankers Association member banks. Summit has dedicated engineering resources and consulting support to assist any ABA member bank interested in adopting these services. This offer will last for six months and will come at no cost to current ABA members. ABA was an early investor in Summit, which helps community banks migrate systems to the cloud.

Wolf & Company

Wolf & Company has created a PPP Loan Forgiveness Advisory Service to offer key guidance and support to financial institutions and their borrowers as they work through the SBA PPP loan forgiveness process. Wolf is prepared to provide guidance to the institution and their borrowers, review loan packages for submission to the SBA, and more.

Wolters Kluwer

Wolters Kluwer Launches New Solution for All U.S. Banks to Facilitate SBA Program - Paycheck Protection Program Supported by TSoftPlus™.