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 What's New

 

NEW ABA Recommends Changes to Bureau's Complaint Handling Process (7/16/18) In a comment letter to the Bureau today — the twelfth and final one that the association will submit as part of the Bureau's ongoing feedback initiative — ABA urged the Bureau to encourage consumers to contact their bank directly to express a concern with the bank's product or service prior to filing a formal complaint with the Bureau. ABA also asserted that it is the responsibility of the Bureau to respond to consumer inquiries, as part of the Bureau's statutory mission to promote consumer financial education. Contact ABA's Jonathan Thessin with questions.

NEW OIG Updates Work Plan (7/16/18) The Office of Inspector General (OIG) on July 16 announced its updated Work Plan (current as of July 1) publishing initiated, in development, and planned projects the OIG conducted to assist the Bureau of Consumer Financial Protection and the Board. Since its last update, the OIG has completed the following tasks: audit of the Bureau's compliance with the Improper Payments Information Act of 2002, as Amended (IPIA); audit of the Bureau's GMMB Inc. contract, which assessed the Bureau's compliance with the Federal Acquisition Regulation, the Bureau's procurement policy, and any other relevant laws and regulations; and, the security control review of the Bureau's Mosaic System. See the list of completed tasks.

 

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 CFPB RFIs

 
 
See the Bureau's series of Requests for Information (RFIs) seeking comment on its enforcement, supervisory, rulemaking, market monitoring, and educational activities.
 

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