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Coronavirus Disease 2019 (COVID-19)

Pandemic Response and Business Continuity Resources for Banks

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This page contains a range of resources to assist banks as they respond to the COVID-19 pandemic. The resources are curated daily to include the latest actions and guidance from the federal government, a customizable matrix to help banks plan a safe return to normal operations, mortgage forbearance guidance, consumer tips and more.

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Banks Step Up

The COVID-19 pandemic has put the two million dedicated women and men who work in banking to the test. They have responded by standing by their customers and serving as a critical delivery system for government relief programs. The most gratifying response has come from customers.


Government Resources and Guidance

See the following agency resource pages for current agency releases and relevant guidance.

Government Programs Involving Banks

SBA Paycheck Protection Program

Links to the forms, guidance and FAQs lenders need to originate PPP loans for their small business customers.

See the page

ABA Resources

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External Resources and Guidance

Related Training & Events

  • Moving Forward with Mortgage

    Upcoming Webinar | June 29, 2020 | 2 - 3 PM ET

    Join Finastra in this webinar to learn the impact the pandemic has had on the housing market and how community bank mortgage lenders can continue to meet mortgage needs even during this time of social distancing.

  • What Are Today's Top Risks and KRIs and Why Should You Care in 3 Months?

    Upcoming Webinar | June 4, 2020 | 2 - 3 PM ET

    Join Robert Berger, VP of Sales 360factors, an ABA endorsed solution provider for risk and compliance software, to learn about bankers’ top-of-mind Risks and KRIs, how they are interconnected, and how advanced technology solutions combined with best practices enable risk and compliance teams to future-proof their ERM programs.

  • Understanding the Main Street Lending Program

    Recorded Webinar | May 26, 2020

    Join ABA staff and leading experts from the law firm of Simpson Thacher, including former Acting Comptroller of the Currency Keith Noreika, in this recorded webinar unpacking important program details that banks will need to know to participate.

  • Recalibrating Your Retail Banking Strategy

    Recorded Webinar | May 11, 2020

    Join us in this free webinar as we have a discussion around key ideas to help you navigate the retail priorities banks are currently juggling as we shift out of crisis mode and begin to work towards moving forward.

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Bank Operations Network

Discuss operational challenges, solutions and business continuity issues resulting from COVID-19 with fellow bankers. Join the new ABA members-only online network.


Consumer Resources

Industry Practices

COVID-19 Pandemic Updates & Health Information

Planning Matrix for Banks’ Return to Normal

ABA’s free tool includes mitigation measures and general federal guidance to help banks plan for the safe and efficient return to normal in-office operations.

Download the Matrix

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