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ABA: The American Bankers Association
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Coronavirus Disease 2019 (COVID-19)

Pandemic Response and Business Continuity Resources for Banks

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This page contains a range of resources to assist banks as they respond to the COVID-19 pandemic. The resources are curated daily to include the latest actions and guidance from the federal government, a customizable matrix to help banks plan a safe return to normal operations, mortgage forbearance guidance, consumer tips and more.

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Banks Step Up

The COVID-19 pandemic has put the two million dedicated women and men who work in banking to the test. They have responded by standing by their customers and serving as a critical delivery system for government relief programs. The most gratifying response has come from customers.


Government Resources and Guidance

See the following agency resource pages for current agency releases and relevant guidance.

Government Programs Involving Banks

SBA Paycheck Protection Program

Links to the forms, guidance and FAQs lenders need to originate PPP loans for their small business customers.

See the page

ABA Resources

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External Resources and Guidance

Related Training & Events

  • Fannie Mae Post Forbearance Options Discussion

    Recorded Webinar | July 13, 2020

    Further expanding on our discussion of Fannie Mae's response to COVID-19, we will dive into Lender Letter LL-2020-07 and review the Payment Deferral workout option and how it impacts borrowers and servicers.

  • Post Pandemic DE&I Landscape for Community Banks

    Recorded Webinar | July 7, 2020

    Join ABA's subject matter expert Naomi Mercer for a discussion of the role DEI issues have played in the crises, and how banks can refocus on DEI moving forward.

  • Beyond PPP: The Implications for Small Businesses and Consumers as the Economy Approaches a ‘New Normal’

    Recorded Webinar | July 1, 2020

    Join Dr. Robert Wescott and Jeff Jensen, president and vice president respectively of Keybridge Research, as they provide their economic outlook for the remainder of the year with a focus on the small business sector.

  • Moving Forward with Mortgage

    Recorded Webinar | June 29, 2020

    Join Finastra in this webinar to learn the impact the pandemic has had on the housing market and how community bank mortgage lenders can continue to meet mortgage needs even during this time of social distancing.

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Bank Operations Network

Discuss operational challenges, solutions and business continuity issues resulting from COVID-19 with fellow bankers. Join the new ABA members-only online network.


Consumer Resources

Industry Practices

COVID-19 Pandemic Updates & Health Information

Planning Matrix for Banks’ Return to Normal

ABA’s free tool includes mitigation measures and general federal guidance to help banks plan for the safe and efficient return to normal in-office operations.

Download the Matrix

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