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Coronavirus Disease 2019 (COVID-19)

Pandemic Response and Business Continuity Resources for Banks

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This page contains a range of resources to assist banks as they respond to the 2019 novel coronavirus. The resources are curated daily to include the latest guidance from financial regulatory agencies and situational assessments from public health officials. It also includes business continuity planning recommendations as well as guidance on how to communicate with employees, customers and the public. Our latest resource is a coronavirus discussion group where ABA members can discus operational challenges, solutions and business continuity issues from COVID-19.

Coronavirus Strikes. Banks Step Up.

America’s banks are supporting employees, customers and communities affected by the pandemic.

See How America's Banks are Responding

Related Training & Events

  • Navigating the Security Risks of Rapidly Going Remote

    Recorded Webinar | April 2, 2020 | 1 - 2 PM ET

    This free webinar discussion with digital security experts will highlight how a rapid transformation is introducing risks and steps that can be taken by business and security professionals to manage those risks and enable support of this new mobile workforce.

  • Business Continuity during the Coronavirus Pandemic – A Conversation with Cores.

    Recorded Webinar | April 1, 2020

    In this free webinar, hear what business continuity efforts major core providers Jack Henry Finastra, FIS and Fiserv are providing, as well as strategies banks can deploy to run a successful digital bank during this challenging time and beyond.

  • What Banks Need to Know About the CARES Act

    Recorded Webinar | March 31, 2020

    In this free webinar, join ABA President and CEO Rob Nichols and a panel of ABA experts who will offer an overview of these and other provision, followed by a moderated banker Q&A.

  • Small Business Administration Loans: Options for Helping Your Customers Through the Pandemic

    Recorded Webinar | March 26, 2020

    Join experts in this free ABA member webinar from the U.S. Small Business Administration’s Office of Disaster Assistance and Office of Capital Access to learn how banks can put SBA programs to use to help their small business customers affected by the coronavirus pandemic.

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Staff Analysis: COVID-19 & Banking FAQ for Members

ABA’s COVID-19 FAQ contains answers that we have gathered to bankers’ frequently asked questions about the coronavirus pandemic and the impact it’s having on the banking industry.

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Industry Practices

Regulatory Resources and Guidance

See the following agency resource pages for current agency releases and relevant guidance.

Coronavirus Communications Toolkit for Banks

This timely toolkit includes talking points, sample FAQ for frontline staff, a sample/email letter to customers in the event you're forced to close a bank, and more.

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Situational and Case Updates

Guides and Recommendations

Banking Industry Common Practices for Confronting COVID-19

Find a range of common practices that banks of all sizes across the country have shared with ABA staff in response to the COVID-19 crisis, to protect their employees and customers.

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Cybersecurity and Fraud

Our Experts

Heather Wyson

Heather Wyson-Constantine

VP, Cyber & Physical Security Policy


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Paul Benda

Paul Benda

SVP Risk and Cybersecurity Policy


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Press Contact

Sarah Grano

(202) 663-5470

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