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Coronavirus Disease 2019 (COVID-19)

Pandemic Response and Business Continuity Resources for Banks

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This page contains a range of resources to assist banks as they respond to the COVID-19 pandemic. Newly added resources include an ABA analysis of the new COVID-19 relief bill, background and talking points on the relief package, and an EIP backgrounder and media talking points. More resources can be found on ABA’s Economic Impact Payments page.

New Weekly Pandemic Podcast

ABA SVP and resident virus expert Paul Benda discusses the latest on COVID-19, the vaccination effort and disease trends, and key updates for banks in a new 10-minute podcast. Tune in to “Pandemic Update” every Wednesday for free.

Listen and Subscribe

Government Resources and Guidance

See the following agency resource pages for current agency releases and relevant guidance.

Government Programs Involving Banks

ABA Analysis on PPP Reopening and Program Changes

Summary of changes to the SBA Paycheck Protection Program included in the COVID-19 relief bill passed by Congress in December.

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ABA Resources

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External Resources and Guidance

Related Training & Events

  • One Year On from COVID-19: The Dramatic Changes Occurring in the ATM Distribution Channel

    Recorded Webinar | March 30, 2021

    COVID-19 reshaped consumer behavior in an unprecedented way. 2020 saw net closures of over 2,000 branches as banks directed customers toward digital banking platforms. However, an historical lack of investment in digital channels meant that some fell short in providing the streamlined experience expected by today’s consumers. The pandemic served to highlight the investment shortcomings in the online channel and left many banks scrambling to update their digital capabilities to maintain exceptional customer service.

  • Social Media for Insurance Agents in the COVID-19 Age

    Recorded Webinar | February 23, 2021

    In this webinar Denim Social CEO, Doug Wilber, and president and CPO, Gregory Bailey, will discuss actionable organic and paid social media strategies to help insurance agents succeed when in-person interaction is still off the table.

  • COVID-19 Vaccination: What Bankers Need to Know

    Recorded Webinar | February 23, 2021

    ABA SVP Paul Benda and VP Jonathan Thessin will join Bank of America Public Policy Executive Bill Latimer to lay out key details about the vaccines likely to be deployed in the next six months, and operational and planning considerations for banks.

  • U.S. Economic Growth Battles COVID-19 in 2020

    Recorded Webinar | December 8, 2020

    Join ABA Endorsed Solutions provider Fannie Mae and speaker Doug Duncan, Chief Economist, for a virtual discussion of the latest Economic and Housing Outlook.

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SBA Paycheck Protection Program

Links to the forms, guidance and FAQs lenders need to originate PPP loans for their small business customers.

See the Resources

Consumer Resources

Industry Practices

Economic Impact Payments – New Resources for Banks

To help banks prepare for and manage EIPs included in the COVID-19 relief package, ABA has updated its EIP Resources page with new media talking points on both EIPs and the relief bill, and operational planning guidance.

See the Resources

COVID-19 Pandemic Updates & Health Information

Cybersecurity and Fraud

Bank Operations Network

Discuss operational challenges, solutions and business continuity issues resulting from COVID-19 with fellow bankers. Join the new ABA members-only online network.




Banks Step Up

The COVID-19 pandemic has put the two million dedicated women and men who work in banking to the test. They have responded by standing by their customers and serving as a critical delivery system for government relief programs. The most gratifying response has come from customers.

Our Experts

Heather Wyson

Heather Wyson-Constantine

VP, Cyber & Physical Security Policy


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Paul Benda

Paul Benda

SVP Operational Risk and Cybersecurity


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(202) 663-5470

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ABA Daily Newsbytes

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Bank Operations Network

The Bank Operations Network is a professional forum for ABA members to discuss operational challenges stemming from the current COVID-19 crisis.

Risk & Cybersecurity Email Bulletin

Get a weekly summary of news relating to fraud, cybersecurity, physical security and emergency preparedness. (Bank members only)

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