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ABA: The American Bankers Association

This page contains a range of resources to assist banks as they respond to the COVID-19 pandemic. The resources are curated daily to include the latest actions and guidance from the federal government, a customizable matrix to help banks plan a safe return to normal operations, mortgage forbearance guidance, consumer tips and more.

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Banks Step Up

The COVID-19 pandemic has put the two million dedicated women and men who work in banking to the test. They have responded by standing by their customers and serving as a critical delivery system for government relief programs. The most gratifying response has come from customers.


Government Resources and Guidance

See the following agency resource pages for current agency releases and relevant guidance.

Government Programs Involving Banks

SBA Paycheck Protection Program

Links to the forms, guidance and FAQs lenders need to originate PPP loans for their small business customers.

See the page

ABA Resources

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External Resources and Guidance

Related Training & Events

  • Safety and Soundness Exams During COVID-19: A Deep Dive with Bank Supervisors

    Upcoming Webinar | October 26, 2020 | 2 - 3:15 PM ET

    Join ABA staff and senior agency leadership at the FDIC, OCC, and Federal Reserve for an in-depth discussion on examinations, including what kind of borrower outreach, analyses, and documentation examiners are expecting.

  • Next Generation Digital Lending in a Post-COVID Era

    Recorded Webinar | October 22, 2020

    Join ABA's Endorsed Solution, Akouba to learn how community banks are leveraging digital lending platforms to process small business loans more cost-effectively while providing a better loan experience for their business borrowers customers.

  • Emerging Claims in a Pandemic Environment

    Recorded Webinar | October 14, 2020

    ABA Insurance Services’ Patricia Williams will moderate a discussion with attorneys John Cullen and Jennifer Gorman about risk management and liability considerations related to operating in the current pandemic environment.

  • Mortgage Lending 2021: Transforming Your Cost Structure and Customer Experience

    Recorded Webinar | October 8, 2020

    Join us for an upcoming ABA Partner on the Line to learn how solutions from our endorsed partner, Promontory MortgagePath LLC, can help community banks seamlessly – and profitably – manage loan volume fluctuations while introducing technology, improving overall efficiency and creating scalability in managing your mortgage operations.

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Bank Operations Network

Discuss operational challenges, solutions and business continuity issues resulting from COVID-19 with fellow bankers. Join the new ABA members-only online network.


Consumer Resources

Industry Practices

COVID-19 Pandemic Updates & Health Information

Planning Matrix for Banks’ Return to Normal

ABA’s free tool includes mitigation measures and general federal guidance to help banks plan for the safe and efficient return to normal in-office operations.

Download the Matrix

Cybersecurity and Fraud

Policy Analysis & Advocacy Efforts

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Our Experts

Heather Wyson

Heather Wyson-Constantine

VP, Cyber & Physical Security Policy


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Paul Benda

Paul Benda

SVP Risk and Cybersecurity Policy


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Press Contact

Sarah Grano

(202) 663-5470

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