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America’s Banks Are Here to Help

Banks of all sizes are providing unprecedented assistance to customers affected by the COVID-19 pandemic.

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Since the start of this health crisis, America’s banks have prioritized the safety of employees and customers.

Banks have also offered an array of programs to help individual and business customers affected by the pandemic, including fee waivers, deferred payments and other accommodations depending on the customer's circumstances. These actions will help limit the economic damage to the nation and spur the recovery to come.

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Banks Step Up

The COVID-19 pandemic has put the two million dedicated women and men who work in banking to the test. They have responded by standing by their customers and serving as a critical delivery system for government relief programs. The most gratifying response has come from customers.

America's Banks Respond

Below is a partial list of publicly announced steps banks of all sizes have taken. ABA will continue to update this list as we receive additional information.

Note: To be added to this list, banks should email a summary of their initiatives to [email protected] or complete this online form. For more pandemic-related developments, visit aba.com/Coronavirus.

Last updated June 30, 2020.

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1stBank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and offering remote work options for employees.
  • Has disbursed nearly $1 billion in SBA loans to more than 7,600 companies in the first wave. Approximately 5,000 of these businesses received $50,000 or under – with the median loan amount around $38,000.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including fee refunds, zero percent interest rates on credit cards and cash reserves, and skipping loan payments.
  • Encouraging customers to use its mobile, online and voice banking services, as well as ATMs and night depositories at branch locations.
  • Pay for employees who are absent due to illness, suspected illness, quarantine, high-risk categories or school/daycare closures; Pay for employees who stay home due to branch closures; Pay an additional $2 per hour for all non-exempt employees physically working on site; Special enrollment opportunity for employees and their dependents in health care plan; All employees are eligible for all customer financial relief options; Waived fees for telemedicine visits for employees; Greatly expanded work from home options for employees.

1st Community Bank

  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs and drive-thu locations.
  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.

1st State Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” restricting business travel, and equipping employees to work remotely.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Offering extra paid time off for employees that may need to self-quarantine or if time is needed to take care of children while schools are suspended.

1st Summit Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities (including drive-through canisters and ATMs), practicing “social distancing,” rotating schedules for customer service and sales representatives (10 days off and 10 days working), and closing customer access to lobbies except for appointments.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including:
    • Deferred payments for consumer loans which defers the principle portion.
    • Forbearance of payments up to 90 days for consumer loans and mortgages.
    • Credit card option to make a zero minimum payment for 2 months.
    • Waiving overdraft and service fees on a case-by-case basis.
    • Forbearance of payments up to 90 days on loans for business customers.
    • Facilitating Small Business Administration’s Paycheck Protection Program.
  • Employees, whether they are home because of lack of child care or as a precaution, will be paid their regular salary without being docked sick days.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Donated thousands to numerous community COVID-19 emergency funds and to 22 area food banks in 5 counties in Western PA.
 

ACCESSbank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing” and including the CDC health recommendations in each location. Temporarily closing branch lobbies to the public and offering branch banking services in person by appointment or through drive-up windows.
  • Encouraging customers to use its mobile, and online banking services as well as ATMs.
  • Offering employees remote work options and offering extra paid time off for employees with symptoms similar to COVID-19 that need to self-quarantine.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.

ACNB Bank

  • Instituting/enhancing preventative measures at community banking offices to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing social distancing, and offering employees remote work options.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual customers who have been financially impacted by coronavirus, including possible loan deferment and waived early withdrawal fees on CDs, overdraft fees and ATM fees through April 30.
  • Offering personalized assistance to aid business customers suffering virus-related financial hardships, including a potential for fee relief on deposit and lending solutions, payment relief by making changes to a current loan payment amount or loan length, and a monthly maintenance fee waiver for remote check deposit services through April 30, 2020, and other actions.

Ally Bank

  • Launched a comprehensive set of financial support initiatives to help the people and communities it serves to withstand the extraordinary pressures triggered by the COVID-19 health crisis and be better positioned to recover quickly from its effects. b
    • Existing auto customers will be allowed to defer payment for up to 120 days (No late fees will be charged; finance charges will accrue). New auto customers will have the option to defer their first payment for 90 days.
    • Existing mortgage customers will be allowed to defer payment for up to 120 days (No late fees will be charged; interest will accrue).
    • To aid customers in accessing their money as they need it, all fees related to expedited checks and debit cards, overdrafts, and excessive transactions on savings accounts will be waived for the next 120 days (as always, there are no monthly maintenance fees or balance minimums).
  • Donating $3M to help those impacted by COVID-19 by supporting critical needs—including food/food distribution, health care, emergency housing and childcare—identified by the bank’s partners in its communities, with special focus on its hometown locations of Detroit and Charlotte.
  • Enabling its entire workforce to work from home.

Alma Bank

  • Bank relationship managers and lenders are available, in person, via telephone or online, to work with customers at customers’ convenience.
  • Prepared with contingency plans in place that enable it to provide customers and their businesses with uninterrupted service.

American Express

  • Encouraging customers to use its Amex App for customers to quickly and easily manage their account.
  • Assisting customers who have existing travel reservations booked through American Express Travel with modifying their plans.
  • Temporarily closing all Centurion® Lounge locations. Addressing other travel-related question via COVID-19 Travel FAQs.
  • Continually publishing new tips, guides, and other content via its Business Trends & Insights in response to some of the most pressing questions and concerns it has heard from business owners.
  • Urging customers to protect their personal information from fraudulent schemes associated with coronavirus.

American National Bank & Trust Company

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including practicing “social distancing,” encouraging remote work when possible, temporarily closing branch locations in order to operate our branches on a rotating schedule, limiting client access to branch lobbies to an individual appointment-only basis and offering branch banking services via drive-through windows.
  • Encouraging customers to use its mobile, online and voice banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including granting loans under the Paycheck Protection Program contained in the CARES act.
  • Providing an additional ten days of paid leave if needed due to school closures; Offering extra paid time off for employees that may need to self-quarantine.

Androscoggin Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” implementing remote work options for non-essential staff, and restricting lobbies to appoint-only while offering branch banking services through drive-up windows.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including waiving early withdrawl fees for CDs.
  • Urged customers to protect their personal information from the growing number of cyber scams in the wake of the COVID-19 pandemic.

Arvest Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” offering employees remote work options, limiting client access to branch lobbies to appoint-only basis and offering branch banking services via drive-through windows.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Gained approval for 9,705 small business loans totaling more than $1.05 billion via SBA’s Payment Protection Program. Businesses of all sizes were included in the Arvest loan process, the vast majority of them being smaller businesses. Of the 9,705 loans that were processed and approved, 46 percent were for $25,000 or less, and 66 percent were for $50,000 or less. The average approved loan amount was $109,000.
  • Activated its Arvest Assist program, which is designed to help both business and consumer customers who have been affected by COVID-19 learn about special assistance and accommodations that are available to them. The program includes a dedicated hotline.
  • As part of Arvest Assist, introduced a personal loan product, with a deferral option for the first 120 days, designed to serve as a bridge for qualified customers within the bank’s four-state footprint – Arkansas, Kansas, Missouri and Oklahoma – who may experience cash-flow needs, temporary interruptions in income or similar circumstances due to the effects of COVID-19. This program also has a dedicated hotline.
  • Encouraged use of its online and mobile banking options to customers, while also maintaining its commitment to the communities it served by providing the monetary equivalent of one million meals to more than 80 food partners within its footprint. The Million Meals initiative is in its 10th year.

Associated Bank

  • Committed $300,000 to support COVID-19 recovery efforts in its three-state footprint.
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” suspending client access to branch lobbies and encouraging use of most branch banking services via drive through, ATM and night deposit box services.
  • Urging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including suspending fees on a range of loan and deposit products up to 90 days; payment deferrals for up to 90 days on consumer, mortgage and small business loans; temporary payment relief assistance and fee waivers for consumer and small business credit cards; and suspending foreclosure activity on homes and new repossession activities for 60 days.
  • Expanded leave policies to accommodate personal or family health circumstances caused by COVID-19.

Astra Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.
  • Offering unlimited paid sick leave to allow employees to care for themselves and their loved ones.
 

Banc of California

  • Following the recommendations of health officials regarding social distancing and also implementing enhanced procedures to maintain healthy and clean work environments. Its network of branches remains open to during regular business hours; however, branch hours and availability may be changed temporarily.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Working with Food Finders to provide over 300,000 meals to our most vulnerable neighbors across Southern California.

Bank of America

  • Committed $100 million to support local communities in need as the world faces unprecedented challenges from the coronavirus. The funds will help increase medical response capacity, address food insecurity, increase access to learning as a result of school closures, and provide support to the world’s most vulnerable populations.
  • Will provide up to $250 million in capital to community development financial institutions (CDFIs) by funding loans through the newly established Paycheck Protection Program. In addition, the bank will provide up to $10 million in philanthropic grants to help fund the operations of CDFIs.
  • Working to identify and assist affected clients and provide the right support to address their unique personal needs. Offering assistance to qualifying consumer and small business clients facing hardships, including deferred payments and forbearance with certain fees.
  • Encouraging customers affected by the coronavirus who need financial assistance to call the bank’s 24/7 dedicated client care number at the phone number listed on their credit or debit card or statement, or to access help through both online and mobile app banking platforms.
  • Deploying any of the bank’s 12 mobile units (Financial Center and ATMs) to designated areas to assist clients in need.
  • Augmented daily Financial Center cleaning procedures and frequency with stronger disinfectant products on high tech surfaces and have made hand sanitizers available to clients. Enhanced employee safety measures such as requirement to wear gloves to handle cash.

bankcda

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging employees who are able to work remotely to do so.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including payment holiday.

Bank of Botetourt

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting client access to branch lobbies to appoint-only basis and urging branch banking services to be conducted via drive-through windows or night deposit boxes.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance on an individual basis to customers who are experiencing financial hardships as a result of COVID-19.

Bank of Canton

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • Encouraging customers to use its mobile and online services as well as ATMs.
  • Urging customers to protect themselves from coronavirus-related scams.

Bank of Fincastle

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Urging customers to protect themselves from coronavirus-related scams.

Bank of the Rockies

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and offering employees remote work options and extra paid time off.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships, including deferred payments, low-rate personal loans and other actions.

Bank of Utah

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing most branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including loan due date extensions, waiving fees and loan modifications to reduce interest rates for commercial customers.

Bay State Savings Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and offering employees assistance programs to staff.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Donated to the United Way's local "We Care Fund" as well as to the Greater Worcester Community Foundation's COVID-19's Response Fund.

BBVA

  • Committing more than $3.7 million to support organizations that are providing community support in response to the coronavirus pandemic. The funds are earmarked for a combination of community support, including a distribution of $1 million in rapid response funding.
  • Offering customers who have been financially impacted by coronavirus assistance including deferred and extension payments on existing consumer and small business loans and credit cards; waived and refunded ATM fees; penalty-free CD withdrawals for CDs opened prior to March 1; fixed rate small business loans of up to $50,000 with first payment not due until 90 days after opening; consumers and small businesses may request refunds of overdraft fees; small businesses may request waivers of service charge fees on deposit accounts; and special assistance and rates for advances on existing home equity lines of credit.
  • Became one of the first banks in the U.S. to begin processing customer applications for the Paycheck Protection Program, a key small business relief component of the recently passed CARES Act and administered through the SBA.
  • Adjusted health insurance plans for employees to fully cover all in-network COVID-19-related tests and treatment. Employees and their covered dependents who are on BBVA USA health plan will not be required to satisfy their deductible, nor pay any co-insurance, before the plan begins paying 100 percent of the expense, including all telemedicine services, not just those related to COVID-19. Employees and their covered dependents who are on a BBVA USA health plan can also use Healthcare Flexible Spending Accounts (FSA), Healthcare Reimbursement Accounts (HRA) and Healthcare Savings Accounts (HSA) for the purchase of over-the-counter drugs without a prescription from a physician.
  • Offering 10 days of paid time off for employees experiencing qualifying situations related to COVID-19 that are rendering them unable to work. Also implemented a special leave program for employees experiencing qualifying situations who are unable to work for an extended period of time.
  • Amending its retirement savings program to allow eligible employees to access up to $100K of their 401(k) accounts, penalty-free, for qualifying COVID-19 related reasons.
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing."
  • Closed most of its 637 branch lobbies and is instead serving customers through its drive-throughs; Five percent of branches (without a drive-through and located more than 10 miles from the next closest BBVA location) will operate with limited lobby hours three days a week.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.

Beneficial State Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting lobby access at some branches, and temporarily reducing operating hours at all of its branches including eliminating Saturday hours. Instituting work from home policies for non-frontline staff.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including suspending new repossessions or litigation on past due auto loans; instituting loan payment deferment programs on business and consumer loans and encouraging customers to work with the bank if they are having difficulties making a payment; waiving many transaction and processing fees for customers facing financial difficulties and increasing limits on mobile deposits to facilitate online transactions. Customers may also request increases on card limits or lines and are asked to contact the bank to see what they are eligible for.
  • Hosting virtual financial wellness sessions for consumers and small businesses, beginning in April. Offering an online portal of helpful local resources, tools and financial products through a partnership with SpringFour: https://beneficialstatebank.com/financial-wellness.
  • Provided a one-time payment for front-line employees who are required, as an essential business, to be physically in the office full-time during the ‘stay at home’ orders and for those that are providing in-person services to the general public. The bank also increased its family leave benefits (in excess of the federal mandate) during the pandemic period. It continues to re-evaluate how to help employees as the crisis progresses and needs arise.
  • Fast-tracked deployment of funds to its LOOP credit card program honorees, which donate a portion of transaction money to customer-designated nonprofits.

Benton State Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.

Berkshire Bank

  • Instituting preventative measures at branch and office locations to protect the health of both customers and employees by implementing social distancing measures, increased onsite cleanings according to CDC guidelines, limiting branch lobbies to appointment only and servicing customers through drive-up windows.
  • Encouraging customers to utilize flexible banking options such as online, mobile, and telephone banking services. Berkshire also offers a concierge banking services as well as ATMs & ITMs.
  • Providing personalized assistance to existing individual and business customers who have been financially impacted by coronavirus, including increased daily debit card spending limits; waived penalties for early CD withdrawals up to $20,000; and option to forbear consumer and mortgage loan payments for one to three months.
  • Actively engaging with partners including the Massachusetts LGBTQ Chamber, the Black Economic Council of MA and others to provide low interest rate solutions to small business impacted. Berkshire has set aside approximately $3 million of available capital to support these efforts.
  • Earmarking $500,000 through the Berkshire Bank Foundation for small business grants to provide business with financial flexibility and help those that do not have the ability to pay.

BMO Harris Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs. The bank has created an online relief form to request hardship assistance.
  • Providing personalized relief program to consumer and small business customers who have been financially impacted by coronavirus, including payment deferrals on credit cards, mortgages, home equity, auto, personal and small business loans for up to three months; fee waivers for checking and savings accounts for up to two months; removing penalties associated with early CD withdrawal; pausing foreclosure and repossession actions for consumers with COVID-19 related circumstances and for loans secured by real estate made by BMO's small business team. Customers who are taking advantage of relief options offered by the bank for loans and credit cards will not have their credit negatively reported as a result.
  • Pledged up to $500,000 to support crisis relief efforts in areas of immediate community need, including $250,000 to the Chicago Community COVID-19 Response Fund, $100,000 to United Way of Greater Milwaukee & Waukesha County's COVID-19 Urgent Needs Fund and $50,000 to United Way of Dane County's COVID-19 Emergency and Recovery Fund. 

Boston Private

  • Instituting measures at branch and office locations to protect the health of both clients and employees, including practicing social distancing, implementing remote work options for most personnel, enhancing hygiene practices, adjusting branch hours and temporarily closing select locations.
  • Offering personalized assistance to aid clients suffering coronavirus-related hardships. Individual client support includes offering three months of payment deferment on residential mortgages for those affected by COVID-19. Foreclosure moratorium in effect. Business client support includes funding loans through the Paycheck Protection Program for qualifying clients based on SBA guidance; and offering six months of deferment on portfolio loans through the Boston Private Business Loan Express Program, a program designed to promote access to small businesses in low- and moderate-income communities.
  • Maintaining consistent communication with clients through the website, social media channels, email, webinars, podcasts and direct contact.
  • Alerting clients of the growing number of fraud-related schemes associated with coronavirus.
  • Working with government agencies, municipalities and other funding sources to ensure that community development and affordable housing projects affected by COVID-19 will succeed, especially those where construction has stopped.
  • Continuing to pay all benefitted employees per their regular hours.
  • Relaxing paid time off policies to accommodate employees who become sick or need to provide care for family members.
  • Expediting funding of $190,000 investments to 28 community development nonprofit organizations through the Massachusetts Community Investment Tax Credit program.
  • Committed to investing $30,000 in three community development nonprofit organizations that have established COVID-19 response funds.
  • Proactively supporting nonprofit community development organizations with charitable donations ($66,000 as of 4/1), and creating direct deposit transfer of funds for groups whose offices are closed.

Brattleboro Savings & Loan

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging employees who are able to work remotely to do so, especially at-risk personnel.
  • Encouraging customers to use its mobile, online and voice banking services as well as drive-throughs and ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including early withdrawal penalty waivers, waived overdraft fees, waived late fees on loan payments and payment deferral or other modification to loans. Working with business customers in such ways as payment deferrals, interest only payments, broader loan modifications, and increased credit lines.
  • Planning donations to assist with community recovery from situation.
 

Canandaigua National Bank & Trust

  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including deferment and relief programs: 
    • Online secure form for customer to submit request to defer payments for consumer and business loan. 
    • Immediate relief on payments. Forbearance of payments up to 5 months for consumer loans, home equities, and portfolio mortgages. No Fees.
      • Immediate relief on payments. Up to 90 days payment relief on Principal and Interest, Principal only, or Interest Only (determined by client need and credit facility). No fees. No closing costs. 
      • Fixed rate mortgage programs also available.
      • Personal and Business credit cards offered through its partner also offer relief options.
    • Facilitating Small Business Administration’s Paycheck Protection Program. CNB was able to help facilitate loans to 2,502 small businesses representing $289,645,494 in the first round of funding.  95% of applications were fulfilled before funds were exhausted.  This was accomplished as over 100 employees were redeployed to support the intake and fulfillment of the applications.
    • Waiving overdraft and service fees on a case-by-case basis.
  • Developed a Physicians Relief Flex Loan to provide funding to area medical professionals.
  • Providing community education and advice through local chamber channels and media partner interviews.
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” restricting business travel, and equipping employees to work remotely.
  • Employees, whether they are home because of lack of child care or as a precaution, will be paid their regular salary without being docked sick days.
  • Modified branch hours and access to include drive-up services and lobby by appointment only.  All other consultations available by phone or in person appointments by appointment only.  
  • Increased donations to area food banks and other organizations providing community support.
  • Increased customer communications via its website and direct emails to include investment and market performance, CARES Act impact to existing accounts, and general bank updates.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Cancellation of all customer seminars and events through midyear.
  • All employee and board meetings adjusted to online meetings or cancelled pending safe rescheduling.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs and drive-through locations. Supported through social media.
  • Business fees for mobile deposit waived.

Capital One

  • Encouraging customers who find themselves facing financial difficulties to reach out to discuss assistance options.
  • Offering a number of different concessions to help customers, contingent on the product they have, including minimum payment assistance, deferred loan assistance, and fee suppression.
  • Strongly encourages customers to use Capital One’s digital tools and other resources for self-service banking and 24/7 account access to make payments, view transactions, check balances, find an ATM and more.

Cecil Bank

  • Instituted preventative measures in branches and office locations to protect employees, customers and the public, including enhanced cleaning of facilities, practicing “social distancing”, staggering key personnel with remote scheduling, temporarily closing branch lobbies to the public, offering limited banking services through personal appointments, and using drive-through windows at all branch locations.
  • Encouraging customers to utilize mobile and online banking as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus/COVID-19.

Central Bank

  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees, and asking customers and staff to adhere to “social distancing” policy in branches.
  • Urging customers to use its mobile, online and voice banking services.

Chesapeake Bank

  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.
  • Restricted business travel for employees and postponed/canceled large meetings and other events.

Chickasaw Community Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice and offering branch banking services through drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who are experiencing virus-related financial hardships.
  • Restricting business travel and equipping employees to work from home and Business Continuity Center to keep operations functioning in the event of a quarantine.

CIT

  • Branches remain open on a modified schedule, and the company has implemented advanced cleaning procedures in line with official guidance and social distancing protocols are in place. Additional information is available at cit.com/COVID-19 and onewestbank.com/COVID-19.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including waiving fees for ATMs, overdrafts and early withdrawals on CDs for personal deposit customers, suspending foreclosures and evictions and offering forbearance plans in accordance with guidance to mortgage customers, and accepting applications from existing business clients for the U.S. government’s Paycheck Protection Program.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • $1 million community commitment to support those affected by COVID-19. In addition to immediate grants to organizations in New York City and LA County, CIT will support several community initiatives across the company's footprint that aim to provide relief to those impacted by the pandemic, with approximately half of the funding supporting nonprofits assisting small businesses in California, the headquarters of our banking subsidiary.

Citi

  • Citi customers who have been impacted by COVID-19 may now be eligible for the following additional assistance measures, upon request:
    • Retail Bank: Fee waivers on safe deposit box fees and non-Citi ATM usage fees. Also extending fee waivers on monthly service fees as well as penalty waivers for early Certificate of Deposit withdrawals until May 8, 2020.
    • Credit Cards: Fee waivers on late fees and deferral of minimum payments for two months. We will report an account as current to the credit bureaus during the waiver period, unless the account was delinquent before the waiver period began.
    • Small Business: Extending fee waivers on monthly service fees and remote deposit capture fees, as well as penalty waivers for early Certificate of Deposit withdrawals until May 8, 2020. In addition, it is participating in the Small Business Administration’s Paycheck Protection Program.
  • Customers may also be eligible for additional “always on” assistance programs, upon request:
    • Credit Cards: Offering a range of collection forbearance programs. Customers should text “App” to 692-484 and Citi will send them a link to Message Us in the Citi Mobile App.
    • Mortgage: Citi's mortgage sub-servicer Cenlar FSB is offering 90-day forbearance for Citi’s mortgage loans where the borrower is experiencing hardship. In addition, foreclosures and evictions have been paused for 60 days. For questions, customers should contact Cenlar directly at 1-855-839-6253.
    • Student Loan: Through its subservicer Firstmark, Citi is providing forbearance programs for student loans to provide additional peace of mind during this time. For questions, customers should contact Firstmark directly at 1-888-538-7378.
  • To ensure that the assistance request process is as seamless as possible, impacted credit card customers should submit a request digitally. Customers will receive immediate confirmation that their request was received and a follow up communication with additional details. Impacted retail bank and small business customers should call the number on the back of their debit card or recent bank statement.
  • Committed more than $65 million to date in support of COVID-19-related community relief efforts around the world, including nearly $36 million in charitable contributions from Citi and nearly $30 million in grants from the Citi Foundation. Includes $10 million to help Community Development Financial Institutions (CDFIs) in the U.S. serve small, diverse entrepreneurs who may not fully qualify for federal government stimulus funding, and to help scale digital tax preparation services to help more than 50,000 families access remote digital tax prep services, financial counseling and assistance in filing for stimulus funds and Earned Income Tax Credits. Also includes $5 million directed to the COVID-19 Solidarity Response Fund, $5 million directed to No Kid Hungry to support emergency Food Distribution Programs in the U.S., and $5 million directed to additional international, country-specific efforts in places that are severely impacted. Citi also matched $2 million raised from clients and colleagues, bringing the total amount donated to No Kid Hungry to $9 million as a result of Citi’s efforts.
  • Is donating the net profits earned through its participation in the U.S. Small Business Administration's Paycheck Protection Program (PPP) to expand its $7.5 million COVID-19 U.S. Small Business Relief Program that supports efforts by Community Development Financial Institutions (CDFIs) to serve small, diverse entrepreneurs who may not fully qualify for federal government stimulus funding.
  • Has taken a number of precautionary measures to help protect colleagues and clients in its branches, including augmenting daily cleaning procedures with the use of stronger disinfectant products on high-touch surfaces, making hand sanitizer readily available, educating branch teams on best practices recommended by the Centers for Disease Control and practicing social distancing to help reduce the spread of COVID-19 while serving its customers during a critical time.

Citizens Bank of Edmond

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” requiring employees who are able to work remotely to do so, and temporarily closing branch lobbies to the public until further notice while offering banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as drive-throughs and ATMs, and is also opening self-service electronic banking facilities.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including interest only and deferred payments for borrowers, business loan modifications and assisting businesses with applying for SBA disaster relief funding.
  • Using social media extensively to assess and direct needs by activating the community while contributing to causes that are identified

Citizens Bank (Providence, RI)

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” requiring many employees to work from home according to state and federal guidelines, limiting client access to branch lobbies to appoint-only basis and encouraging use of most branch banking services through drive-up windows.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including flexibility on loan payments, waiving late fees and providing easy access to CDs. Also offering SBA loan deferment and payment assistance, as well as the new national SBA Disaster Relief Program, for business banking customers.
  • Temporarily halting foreclosures due to the crisis.
  • Informing customers about growing number of fraudulent schemes associated with coronavirus and encouraging them to vigilantly protect their personal information.
  • Providing emergency time off for colleagues for the varying circumstances that have arisen due to this pandemic.
  • Committing $5 million in financial support for local community organizations.

Citizens National Bank of McConnelsville

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” providing employees additional paid leave through June 30, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including loan due date extensions, waiving fees and loan modifications to reduce interest rates for commercial customers.

Citizens Trust Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.

Citizens Union Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to existing individual and business customers who have been financially impacted by coronavirus, including payment relief programs for primary residence mortgages and commercial loans.

City National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • Encouraging customers to use its mobile, online and voice banking services as well as drive-throughs and ATMs.

City National Bank (An RBC Company)

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” implementing a remote work policy for all nonessential employees, and temporarily adjusting branch lobby hours to appoint-only basis.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19.
  • Donating $2 million — the largest donation in the bank’s history — to support programs serving the immediate needs of those most affected by the coronavirus pandemic, and including contributions to a multitude of organizations across City National’s footprint from California to New York. A portion of the funds will go toward the creation of the City National Bank Colleague Relief Fund to provide assistance for City National colleagues facing severe financial hardships due to the coronavirus.
  • Working with clients through technology in order to serve them. Branch colleagues and relationship managers are always available to speak with clients by phone or video capabilities during and even after hours.
  • Providing ongoing analysis about the financial markets and economy from investment leadership team at City National Rochdale through its Insights page.
  • Deferring both international and domestic travel for all colleagues except for exceptional circumstances. If any colleague or member of their household travels outside the United States, they are subject to a mandatory 14-day self-isolation on their return.

Columbus Bank and Trust Company

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting branch lobbies to appointment-only access and encouraging use of branch banking services via drive-up windows and ATMs.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including loan modifications to interest only payments and deferred payments.
  • Paying full salary without using PTO to all staff who are out due to virus.

Comerica

  • Supporting business customers who have been impacted by COVID-19 with various loan payment deferral and fee waiver options. Assisting personal customers experiencing financial difficulty as a result of COVID-19 with fee and penalty waivers, loan deferrals and other options that best support their circumstances. Encouraging customers facing hardship related to COVID-19 to contact bank hotline to discuss assistance needs.
  • Raising employee compensation for colleagues with on-site roles through May 7 as part of the bank's newly established "Promise Pay" program. Additionally, colleagues required to report to Comerica locations on a routine weekly or monthly basis for their regularly scheduled hours are also eligible. Comerica is paying colleagues in these roles up to $350 per two-week pay period or $700 per month.
  • Instituted several additional colleague benefits due to COVID-19, including providing a new dependent and elder care stipend for March and April ($400 per month) to help cover unexpected costs, extending special circumstances pay, adding 10 paid workdays to care for individuals with COVID-19, covering the cost of COVID-19 testing, and providing no cost telehealth (online visits) and other health care benefits pertaining to COVID-19.
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing all branch lobbies to the public except by appointment and offering drive through lanes for in-person transactions.
  • Encouraging customers to use its mobile, online and phone banking services as well as ATMs.
  • Alerting customers to be aware of possible fraud attempts looking to take advantage of the heightened emphasis put on the coronavirus.

Commerce Bank (St. Louis, MO)

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” closing branch lobbies and offering branch banking services via drive-through windows.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including:
    • Existing loan customers may be eligible for payment deferments. Credit card accountholders may be eligible to skip payments and have late fees waived or refunded.
    • Credit card accountholders with long-term financial impact may be considered for a permanent workout payment plan with reduced payments and fees.
    • Existing, credit-qualified Commerce customers may be offered an unsecured installment loan with flexible income requirements offering flexible loan terms, first payment due date extension and fixed rate and payments.
    • Customers may request to have overdraft fees refunded.
    • Customers who have to use a different bank’s ATM may request refunds of the fee.
    • Customers who need to redeem their CD early due to financial hardship or because they were unable to get to the bank during the grace period may request to have the early withdrawal penalty waived.
    • Commerce Bank Mortgage is working with customers on payment plans and temporary forbearance options. Payment relief plans can be in the form of a reduced payment amount, or a suspension of payment in full, for the payment relief period.
  • Informing customers about growing number of fraudulent schemes associated with coronavirus and encouraging to vigilantly protect their personal information.
  • Implemented new policies designed to work with team members who cannot come to work due to circumstances like lack of childcare or stay at home orders to accommodate their individual needs.

CommerceWest Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and limiting lobby hours.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including funding Payroll Protection Program loans made available through the recently approved CARES Act.

Community Bank of the Chesapeake

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, limiting client access to branch lobbies to appoint-only basis and offering branch banking services via drive-through windows.
  • Encouraging customers to use its mobile, online, support center with extended hours, and phone banking services as well as ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including possible deferred payments. Individually working with clients based on their unique situations.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Financially supporting various community organizations impacted through donations and encouraging community digital support of businesses during this time. Whether it be ordering carry out or purchasing a gift card, the bank is encouraging support. Expanding giving campaigns based on immediate and future need. Sharing community needs and resources via social media.

Community Bank & Trust

  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.

Community First Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.

CornerStone Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting client access to branch lobbies to an individual appoint-only basis and offering branch banking services via drive-through windows.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19.
  • Informing customers about growing number of fraudulent schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.
  • Providing initial seed money to support the new COVID-19 Local Response Fund established by The Community Foundation for Rockbridge, Bath and Alleghany. The fund will provide resources to charitable organizations delivering emergency assistance to those residents of Lexington, Buena Vista and Rockbridge County who are most affected by emerging health, economic and social challenges.

Countybank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and transitioning all financial centers to drive-through only service until further notice.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including several payment relief programs in place specifically designed to lessen the financial burden that customers and small businesses could face.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.

Cross River Bank

  • Required all employees to work remotely and provided its 300+ employees a $500 stipend for goods or resources that will help them transition to working from home.
  • In the event that a medical insurance company delays or denies a COVID-19 related medical claim, the company will cover it.
  • Working with local organizations, elected officials and residents to assist with coronavirus-related relief measures in the company’s footprint and beyond.

Cumberland Valley National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” requiring employees to use gloves when handling money, allowing employees equipped to do so to work from home, and limiting client access to branch lobbies to appoint-only basis while encouraging any in-person transactions to be conducted via drive-through windows and ATMs.
  • Encouraging customers to use its mobile, online and voice banking services.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including no CD withdrawal fee for up to $5,000, late fee waivers granted on payments that are late for next 3 months, $5,000 unsecured line of credit that converts to monthly payment, and a 3-month skip-a-payment program for affected individual customers. Also offering late payment fee waiver program, interest-only option, 3-month payment skip-a-payment, and emergency lines of credit for affected business customers.

Currie State Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging employees who can do so to work remotely.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including waiving fees, extending loans if necessary, working with past due payments, and modifying business loans.
  • Offering paid emergency leave for employees with symptoms similar to COVID-19 as well as parents who must stay home with their children during school closures.

Customers Bank

  • Reaching out to small business clients to make them aware of the SBA’s emergency program, traditional SBA financing options, and other financial assistance options being offered by the bank, including lines of credit.
  • Committed to provide $200 million in new small business lending to qualifying companies.
 

Dacotah Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.

Dearborn Federal Savings Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships, including interest only payments, fee waivers, and a one-time monthly payment "holiday" without penalty.

Dedham Savings

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice and offering banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging to vigilantly protect their personal information.

Dime Community Bank

  • Provided education and support for customers to encourage use of digital banking products and channels.
  • Created PPP Loan Program educational webinars and provided PPP loan Application easy solutions and process assistance for Customers and non-Customer Businesses in New York.
  • Deployed and supported full BCP (Business Continuity Plan) to ensure seamless, full-operational capability for employees and customers and increased agents for Call Center to provide greater support for customers.
  • Launched Crisis Management Communications efforts, including dedicated resource page on corporate website for up-to-date retail branch network status, Residential Loan modification requests, and Business Banking/PPP information, as well as email communications updates to consumer and business customers.
  • Activated relationship banker outreach to consumer and business customers to support banking needs and created dedicated loan servicing team to facilitate and support loan modification requests quickly.
  • Proactively scheduled enhanced cleaning of branches to provide safe environments for customers and employees.

Discover

  • Proactive consumer messaging actively supporting customers impacted by COVID-19 and linking to help on its website.
  • Assisting consumers affected by the coronavirus with payment, fee, or interest relief on various loan products and deposit accounts.
  • Encouraging customers to use digital banking tools to manage their account.
 

Eagle Bank

  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.
  • Urging customers to use its mobile, online and voice banking services, as well as ATMs and drive-thru locations.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging to vigilantly protect their personal information.

E.H. National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging remote work when possible.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to business customers who have been financially impacted by coronavirus, including developing a program to process requests for principal payment relief.

EnerBank USA

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and offering remote work options for employees. Employee business travel is restricted until further notice.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including payment deferrals.
  • Offering extended paid leave to employees who become sick or need to care for loved ones.

Enterprise Bank

  • Offering assistance to customers who face financial difficulties from the coronavirus situation and encouraging them to contact the bank.
  • Encouraging customers to use the bank’s digital banking tools to review transactions, check balances, make deposits, pay bills, transfer funds and find ATMs.
  • Highlighting tips for customers to protect themselves from scammers.
 

FAB&T

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” offering employees remote work options, and limiting access to branch lobbies to appointment-only while offering offering banking services via drive-through.
  • Encouraging customers to use its mobile and online banking services as well as ITMs/ATMS.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including an overdraft refund, waiving stop payment fees and waiving fees on early withdrawal for CDs. Helping small businesses to keep their workforce employed via participation in the SBA Paycheck Protection Program.
  • Partnered with local school districts to provide meals for children who were unable to have food due to school being cancelled, going door-to-door to deliver these meals. Also made numerous cash donations to local groups and outreach programs in our markets to provide food and assistance during this time. We will be partnering with a local Waffle House to provide free meals to first responders.

Farmers Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing all branch lobbies to the public and offering drive-up teller service for in-person transactions.
  • Encouraging customers to utilize its digital banking and other resources for self-service banking.
  • Providing assistance tailored to the needs of customers who have been financially impacted by the coronavirus pandemic.
  • Informing customers about growing number of fraudulent schemes associated with coronavirus and encouraging to vigilantly protect their personal information.

Farmers Bank & Trust

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public except by appointment and offering branch banking services through drive-up windows.
  • Encouraging customers to use its mobile and online banking services as well as ITMs/ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19.
  • All employees will continue to receive their regular pay and adjustments are being made for high risk employees or employees with child care needs.
  • Released two podcast episodes about the local health system and economic impact of COVID-19, all episodes are available on iTunes, Google Play, or by visiting RightAtTheHEART.com.

Fidelity Bank

  • Posted consumer tips on how to prepare financially for the pandemic.

Fifth Third Bank

  • Committed 8.75 million to help address the effects of the COVID-19 pandemic, including $3.25 million for COVID-19 response needs in the regions served by Fifth Third Bank and $5.5 million in Strengthening our Communities Fund grants to support the long-term sustainability of the economy. This includes funding to support small businesses, affordable housing and homeownership, and economic development.
  • Giving a special payment to employees who are providing essential banking services to customers during the coronavirus pandemic. Customer service and other employees who work on site will receive a special payment of up to $1,000, which will be paid in $500 installments in April and May.
  • Offering assistance program to customers experiencing hardship regarding a mortgage, home equity line or loan, auto loan or credit card balance; encourages such customers to call the bank’s dedicated help line. Examples include waivers on vehicle and consumer credit card payments for up to 90 days with no late fees, a 90-day payment forbearance with no late fees for mortgage and home equity loans, and a payment waiver program for up to 90 days with no late fees and a range of loan modification options for small business customers. Also instituted suspension on initiating any new foreclosures and repossession actions on vehicles for the next 60 days.
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.” Closing branch lobbies except by appointment only, and on-site drive-through and ATM banking services are encouraged.
  • Encouraging customers to access accounts via the bank’s digital banking tools including mobile, online and voice banking services.
  • Informing customers about fraudulent schemes associated with coronavirus and encouraging them to vigilantly protect their personal information.

First American Bank & Trust

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual customers who have been financially impacted by coronavirus.

First American State Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging remote work when possible.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.

First Bank (Kansas)

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing” by offering remote work arrangements for many employees as well as closing branch lobbies to the public except by appointment and offering branch banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including interest-only payments.
  • Working with local agencies to identify community members who may be in need.

First Citizens Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public while offering branch banking services by appointment and/or through drive-up windows.
  • Asked all corporate associates and contingent workers to work remotely until further notice and to practice social distancing if they need to come into the office. Offering employees up to two days of paid time off to assist with dealing with school or eldercare facility closures. Certain associates may also be eligible for additional unpaid time off if they have to exhaust PTO related to such closures. The bank has an employee assistance program to provide confidential advice and services and is promoting this actively to associates.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing short-term relief for customers who have been financially impacted by coronavirus, including payment extensions, consumer and business unsecured loans for up to 24 months with a reduced interest rate, no closing costs, and no payments for the first 90 days. Customers identified as particularly at risk are being contacted proactively. Also waiving early withdrawal penalties for CDs when customers need the funds for relief.
  • Informing customers about growing number of fraudulent schemes associated with coronavirus and encouraging them to vigilantly protect their personal information.

First Commonwealth Bank

  • Encouraging customers to take advantage of digital banking opportunities through online and mobile banking services. Additionally, reminding customers on the capability of using debit cards surcharge-free at any ATM in the Allpoint Network.
  • Using CDC guidance in taking steps to maintain the safety of its offices including increasing access to hand sanitizer and disinfectant, practicing safe distancing, and limiting any non-essential employee travel.
  • Strategically shifting community offices to Drive Up and By Appointment Only, in an effort to encourage social distancing and allow for staffing flexibility.
  • Reminding customers to be on the lookout for scams and sharing resources from the Federal Trade Commission and FDIC.
  • Encouraging customers who may be having difficulty with COVID-19 related financial hardships to reach out through the customer service hotline. Includes option to defer consumer loan payments for up to 3 months.
  • Offering additional personal time off for employees to assist parents in being home with their children due to school and daycare closures; and other COVID-19 related altering events.

First Dakota National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public except by appointment and offering branch banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and phone banking services, as well as ATMs and night depositories at branch locations
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including granting loans under the Paycheck Protection Program contained in the CARES act.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Created Operation Dakota First, a stimulus program for the 18 communities it serves. Our 369 First Dakota employees were encouraged to promptly spend $148 (reflecting its 148-year history) at locally-owned businesses, then reimbursed by the bank for their purchases.

First Financial Bank

  • Developed multiple programs offering consumers and small business customers loan and credit card relief, including deferred payments, fee waivers and financial guidance. Have also modified, expanded and enhanced other products, processes and procedures to facilitate faster, easier and more convenient remote banking options.
  • Established a dedicated Coronavirus Hotline and online form for those clients experiencing hardships.
  • Providing banking services during normal business hours at all branch offices, with lobby access by appointment and expanded transactional functions via drive through lanes. In addition, are conducting an extensive customer outreach calling effort by branch employees to their clients.
  • Multiple communication efforts to encourage customers to use ATM, ITM, online, mobile, telebanking and other remote banking options.
  • Instituted remote working for over 900 employees and have opened additional back office sites for operations and call center employees to allow for greater social distancing and redundancy. Encouraging employees to stay at home if not feeling well, and providing up to 4 weeks paid pandemic leave.
  • Donated $1 million to local United Way and other nonprofits across the footprint assisting in crisis relief.

First Financial Bank (Texas)

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” offering employees remote work options, and urging use of branch banking services via drive-through windows to limit client traffic in branch lobbies.
  • Encouraging customers to use its mobile, online and voice banking services as well as debit cards and ATMs.
  • Providing personalized assistance to individual customers who have been financially impacted by coronavirus, including possible loan deferment options and SBA resource education.
  • Using Social Media and Emails to communicate important information and messages from its CEO.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Purchasing and providing lunch to all employees, free of charge, from locally owned restaurants that are closed due to the virus.
  • Adjusted employee insurance plans to fully cover all in-network COIVD-19-related tests, Emotional Assistance Programs, and fully covering virtual doctor visits through our health provider for 90 days.

First Horizon

  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.
  • Restricted business travel for employees and postponed/canceled large meetings and other events.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and reminding customers to safeguard their personal information.

First Interstate Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” implementing remote work options for non-essential staff, and restricting lobbies to appointment-only while offering branch banking services through drive-up lanes.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including waiving early withdrawal fees for CDs, and deferring/forbearance for payments and with certain fees. Accepting applications for CARES Act assistance for small businesses.
  • Informing customers about COVID-19-related scams and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.
  • Accommodating work schedules to address challenges posed by school and daycare closures. Offering special paid time off to allow employees to care for themselves and their loved ones. Continued availability of the First Relief (employee assistance) program for employees experiencing a hardship. Updated health benefits, including eliminating the co-pay for telemedicine as well as the coinsurance for COVID-19 testing.
  • Continuing support of community partners with an emphasis on food scarcity program and basic needs through the First Interstate Foundation. Online financial resource center available free of charge via firstinterstate.com.

First Midwest Bank

  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including consumer/mortgage/auto loan payment deferrals and small business payment deferrals, consumer and small business fee assistance programs, and suspension of foreclosure and repossession actions.
  • Urging customers to use its mobile, online and voice banking services.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.
  • Established restrictions on employee business travel and events, and revised guidelines to enhance remote work options and virtual meetings.
  • Committed $2.5 million philanthropic aid in the response to the COVID-19 pandemic to support the immediate and long-term needs of the communities it serves. Areas to be funded include $750,000 to be distributed immediately to United Way chapters across First Midwest Bank’s local markets as they mobilize their COVID-19 emergency responses, and $1.75 million in general funds to local nonprofit organizations in support of the communities First Midwest Bank serves.

First National Bank of Bemidji

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing all branch lobbies to the public and offering drive through lanes for in-person transactions.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including low-interest small-dollar accommodation loans for existing customers; waiving documentation/extension/modification fees.
  • Providing customers with fraud prevention tips in light of growing number of fraudulent schemes associated with coronavirus.
  • Providing emergency PTO for employees who may be ill, at home with an ill family member, at home with children due to school/daycare closures, or at home due to being high-risk for COVID-19.
  • Cash donations to the United Way to assist with providing access to food and emergency services to children, the elderly and other vulnerable citizens.

First National Bank of Litchfield

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Purchasing gift certificates from local restaurants that have been affected by COVID-19 to help with their bills and making donations to the local hospital.

First Northern Bank

  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and reminding customers to safeguard their personal information.
  • Will provide personalized assistance to customers who have been financially impacted by coronavirus.

First Security Bank & Trust

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” closing branch lobbies to the public and operating branch transactions via drie-up windows and video banking.
  • Encouraging customers to use its mobile and online banking services, as well as ITMs/ATMs.
  • Taking several steps to help customers through the coronavirus pandemic and related economic downturn. Many of these efforts will be conducted on a case-by-case basis, and customers should contact their lender or banker for more information or to request assistance. These changes are now in effect for all customers:
    • Early withdrawal penalties will be waived for CDs opened before March 1, 2020. Applicable on balances up to $25,000.
    • Safety Check overdraft protection/line of credit account interest rates have been reduced to 5% APR until October 1, 2020.
    • Applications for Safety Check overdraft protection accounts can be accepted online.
  • Accepting applications for the SBA Paycheck Protection Program for small business owners. Sole proprietors, independent contractors, and self-employed individuals can apply until June 30 or until the fund is exhausted.
  • Creating video content to let them know about things like COVID-related scams, financial resources, and bank operations.

First Service Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing.”
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.

First Shore Federal

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible and offering banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.

First State Bank of Porter

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships, including loan extensions and overdrafts without fees.

First State Bank of St. Charles, MO

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.

First United Bank & Trust

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, limiting branch lobby hours, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus, including fee waivers, low-interest rate loan options, and loan modifications as needed.

First United Bank (Okla.)

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” offering employees remote work options, limiting client access to branch lobbies to appoint-only basis and offering branch banking services via drive-through windows.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including a 90-day consumer and small business loan deferral offer as well as following guidance that is coming from Fannie Mae and Freddie Mac.
  • In certain situations resulting from COVID-19, the bank is offering employees new “emergency” paid sick leave up to two weeks. This is in addition to, and to be used before existing paid time off benefits. Also, if an individual has come in contact with someone with COVID-19 or is experiencing symptoms, the bank is providing up to three days paid time off for them to be tested and diagnosed.

F&M Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public except by appointment and offering branch banking services through drive-up windows.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Mobilized flexible financial solutions for its clients in the form of payment deferrals, short term loan options, early withdrawal and overdraft fee waivers and helping clients submit applications through the Small Business Administration’s (SBA) Economic Injury Disaster Loan Program.
  • Committed $100,000 to foster grant and loan programs spearheaded by local chambers of commerce and economic development outlets. The bank’s financial contribution will provide support and resources to local businesses based in the Shenandoah Valley, Virginia
  • In addition to the $100,000 commitment to fund grant and loan programs in its market footprint, the Bank has contributed over $6,000 to strategically deploy resources to help nonprofits organize and respond during this crisis.
  • Granted employees a special one-time hardship bonus during their most recent pay period.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.

FNB Bank

  • Encouraging customers who may be affected to reach out to their branch to discuss assistance options.
  • Encouraging customers to use the banks digital tools and other resources for self-service banking and 24/7 account access.

FNBC Bank & Trust

  • Providing individualized assistance to customers and commercial clients who have experienced adverse financial impact from COVID-19, including payment deferral programs.
  • Encouraging customers to use mobile, online and ATM banking services.
  • Consistently informing customers of potential fraud and identity theft schemes amid the coronavirus uncertainty, and encouraging customers to verify the legitimacy of any inquiries about their accounts, personal information or government check payments.
  • Implemented lobby closures and are accommodating most banking transactions through walk-up and drive-up facilities to promote social distancing. Access to bank personnel on-site is being accommodated by appointment only.
  • Enacted social distancing protocols among employees working on site and implemented enhanced cleaning protocols for all areas and high-touch surfaces in all bank locations.

FNCB Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.

Franklin Savings Bank

  • Instituting/enhancing preventative measures at branch location to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and offering remote work options for employees.
  • All branch locations have been closed for in-branch transactions until further notice; Drive-up locations will remain open to enable our customers to conduct business.
  • Encouraging customers to use remote banking services, such as online, mobile, and telephone as well as ATMs and drive-ups with extended hours (7AM-7PM).
  • Will meet with customers by appointment at another location to minimize the possibility of exposure.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships.
  • Offering assistance to local food pantries to help keep their shelves fully stocked for their patrons during this national pandemic.
  • Asking employees to self-quarantine for 14 days if they traveled outside New Hampshire before March 13th. Affected employees will continue to be compensated during this period.

Freedom Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships, including loan extensions

First Fidelity Bank

  • Instituting/enhancing preventative health measures and policies to protect employees and customers, such as rigorous cleaning procedures, remote work options, social distancing measures, and encouraging use of online, mobile and voice banking tools.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including forbearance, fee waivers, early CD withdrawal, and low- or no-interest small-dollar accommodation loans.
  • Offering extended leave to employees that have no PTO

Fulton Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing special limited-time assistance programs to customers who have been financially impacted by coronavirus.
 

Gate City Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and temporarily closing lobbies and grocery store locations while offering branch services via drive-ups (including opening checking accounts) and night depositories.
  • Encouraging customers to use its mobile and online banking services.
  • Implemented special programs to assist customers who have experienced financial stress due to a business closing, job loss or reduction of work hours as a result of COVID-19, including: No payments for 60 days on current mortgage loans, personal loans or business loans; “BetterLife Loan” of $2,500 per individual ($5,000 maximum per household), no fees and 90 days until the first payment with a fixed rate of 1.00% APR; Waived late fees on loans; No foreclosures or repossessions on loans; and not reporting past due loans negatively to credit reporting agencies.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Maintaining team member safety, resources and benefits: Implementing remote working capabilities such as video conferencing and flexible scheduling to ensure as many team members as possible are able to work from home. Assured team members that their pay and benefits will remain intact during this difficult time. Created additional intranet site dedicated to COVID-19 safety and education that addresses sanitation best practices, the latest CDC guidelines and customer protection protocols. The site also features COVID-19-specific customer success stories, community involvement initiatives, tips for working from home and other helpful content.
  • From donating more than 22,000 of its blue tote bags to students transferring home-learning materials, to delivering pizza to heroic health care workers, to displaying #WorldOfHearts support at drive-up and lobby windows, the Bank’s locations across North Dakota and central Minnesota are letting communities know everyone is in this together.

Golden Pacific Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging use of branch banking services via drive-through windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including modified loan terms and fee waivers such as late or NSF fees as well as all “out of network” ATM fees.
  • Participating in an emergency program in the Sacramento City area to support the I-Bank emergency loan program by assisting as it can including providing financial resources and one staff person to assist the local hot line.
  • Matching its retail grocery store customers and restaurants with elderly and immune compromised deposit customers, helping to get basic food and medicine to these individuals while they are confined at home.
  • Helping small business customers apply for emergency programs, such as the SBA Disaster Relief lending program and the State of California I-Bank disaster loan program as well as other local lending and grant programs.

Goldman Sachs

  • Providing assistance to Marcus by Goldman Sachs and Apple Card customers through its no-fee customer assistance program, where it helps customers withdraw money early from their Marcus high-yield certificates of deposit with no penalty, postpone one payment on their Marcus personal loans with no interest accrued during the deferral period, or skip their Apple Card March payment with no interest accrued during the deferral period.
  • Educating customers on how they can protect themselves against suspicious activity and safeguard their personal information and ensuring a seamless 24/7 user experience for customers to access their accounts on marcus.com or the Marcus app.
  • Taking care of its employees by migrating the vast majority of employees to work from home as well as operating its contact centers virtually and adjusting their hours of operation.
  • Engaging in dialogue with key decision-makers around the world to help ensure the voices of small businesses are heard and launching a one-on-one emergency coaching program for 10,000 Small Businesses and 10,000 Women graduates in the US, the UK and additional countries.
  • Donating nearly 600,000 masks to hospitals in New York, New Jersey, and the UK and working with manfacturers to accelerate the delivery of ventilators.
  • Committed $300 million to aid small businesses and communities suffering through the coronavirus crisis. The package includes $250 million in emergency small business loans, $25 million in grants to Community Development Financial Institutions and a $25 million Covid-19 relief fund through Goldman Sachs Gives to support healthcare organizations, frontline responders and the hardest-hit communities. To further encourage giving toward relief efforts, it also established a special matching gift program for its employees, up to a total of $5 million.
  • Continuing to monitor evolving events and actively communicate with its customers and employees.

Great Southern Bank

  • Instituting/enhancing preventative measures at physical locations to protect the health of both customers and employees, including regular handwashing/use of hand sanitizer, practicing “social distancing,” offering employees remote work options, limiting access to banking center lobbies to appointment-only, and offering banking services via drive-through.
  • Encouraging customers to use mobile, online and phone banking services as well as ATMs.
  • Communicating regularly with customers and making them aware of fraud and scams related to coronavirus.
  • Providing assistance to individual customers who have been financially impacted by coronavirus, including loan payment relief options and temporarily waiving fees on a case-by-case basis.
  • Donating up to $300k to help those impacted by COVID-19 by supporting immediate and ongoing needs, including hunger and other health and human services.
  • Provided paid sick time for all part-time employees and offering full pay to employees who are diagnosed with COVID-19 or experiencing symptoms similar to COVID-19 and need to self-quarantine.
  • Issued one-time bonus of $1,000 to all full-time employees and $600 to all part-time employees.

Guilford Savings Bank

  • Established a cross-departmental Pandemic Response team to monitor the progression of the virus, comply with state and federal guidance and educate staff on protocol, and manage day-to-day operations in a remote environment. 
  • Instituted preventive measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and including CDC and the Connecticut Department of Public Health recommendations in each location. 
  • Temporarily closed branch lobbies to the public and offering branch banking services in person by appointment or through drive-up windows. 
  • Encouraging customers to use its mobile and online banking services, as well as ATMs. Offering online tutorials or on-phone instruction to customers that had not previously used these banking technologies.
  • Responded immediately to the anticipated financial hardships due to the Coronavirus in local communities by donating $100,000 across the four community foundations of Branford, Guilford, Madison, and Middlesex County. 
  • Providing personalized assistance to customers negatively impacted by the pandemic, including loan deferments and waiving of early withdrawal fees on CDs.
  • Supporting local businesses, including non-customers in our communities by participating in the SBA’s Paycheck Protection Program, initiating over 400 PPP loans totaling $40 million. Offering money management strategies through social media.
  • Supporting employees in remote work environments and retail, support staff and executive management teams remaining onsite. 
  • Urging customers to protect their personal information and alerting them to the growing number of scams occurring during the pandemic.
  • Developed re-opening strategy that meets State and CDC guidelines.

Gulf Coast Bank & Trust

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and postponing previously scheduled seminars.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Actively engaging consumers via social media channels, urging people who have excess supply of goods to donate to local food banks and encouraging people to support local restaurants by ordering takeout or purchasing gift cards.
 

Hanover Bank

  • Instituting/enhancing preventative measures at branch and administrative office locations to protect the health of both clients and employees, including an increased frequency of cleanings, as well as focusing on high-traffic and high touch areas, practicing “social distancing,” offering remote work options, temporarily closing branches and branch lobbies to the public, and offering banking services through personal appointments.
  • Encouraging clients to use its mobile, and online banking services as well as ATMs.
  • Informing clients about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.
  • Providing individualized assistance for clients facing financial hardship because of COVID-19. Supporting loan customers by waiving late fees; deferring payments; and temporarily pausing credit reporting. Helping deposit customers by waiving overdraft fees; early withdrawal fees; and ATM fees.
  • Proactive consumer messaging supporting clients impacted by COVID-19 and providing resources through its website.

Hawaii National Bank

  • Encouraging customers to use its mobile, online and voice banking services.
  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.

Heartland Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing social distancing, restricting business travel, and equipping employees to work remotely. Transitioned lobbies to appointment banking.
  • Encouraging customers to use mobile and online banking services as well as ATMs, night drop and drive-thru locations.
  • Offering extra paid time off for employees that may need to self-quarantine or if time is needed to take care of children while schools are suspended.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships, including deferred payments, waiving fees, working with past due payments, and modifying business loans.
  • Making and planning additional donations to assist with community recovery from situation.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their information.
  • Encouraging the purchase of gift cards from small businesses and local restaurants through social media.

Heartland Financial USA

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” directing employees who can work from home to do so, temporarily closing branch lobbies to the public except by appointment and offering branch banking services through drive-up windows.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including consumer loan payment deferment options and waiving monthly maintenance fees, foreign ATM fees, late fees on consumer loans, and early redemption fees for CDs. Also assisting small businesses by streamlining the credit approval process and providing loan modifications and small business credit card payment deferment options.
  • Committed to pay all employees at 100% through April 30, 2020. Employees who need time off because of illness, to care for a sick family member or to provide child care due to school or day care closings will be paid at their full rate. Offering Employee Assistance Program for employees and their families to access counseling services. Providing employees full coverage of COVID-19 diagnostic test.

Heritage Bank & Trust

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual customers who have been financially impacted by coronavirus.

Highland Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through drive-up windows at locations where they are available.
  • Offering employees remote work options, particularly employees who are affected by school closures.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.

HomeStreet Bank

  • Working with customers whose businesses may be affected by the virus (e.g., hospitality or restaurants) to help them in situations where appropriate and reasonable to defer or modify payments.

Hometown Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing” and encouraging remote work when possible.
  • Offering small dollar loans for all business customers experiencing financial stress in and around our banking footprint, as well as payment accommodations and forbearance.

Horicon Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting client access to branch lobbies to an individual appoint-only basis and urging branch banking services to be conducted via drive-through windows.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including waiving telephone transfer fees for individuals; employing “skip-a-payment” feature that allows credit card customers to skip up to two minimum payments as financial charges to accrue; instituting loan relief program for consumers including a consumer and mortgage loan payment deferral program, consumer loan late fee suspension, as well as suspension of its foreclosure program and repossession halt program; and instituting a loan relief program for businesses including loan payment deferrals and suspension of business loan late fees.
  • Offering an employee assistance program, unpaid leave if employees do not wish to use PTO, and work from home options.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.

Howard Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.

Huntington Bank

  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships, including consumer and small business deferral programs, facilitating small business eligibility for SBA Economic Injury Disaster loans, waiving late frees for both consumers and business through the end of March, and temporarily suspending new foreclosure and vehicle repossession actions.
 

Inland Bank

  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees, and asking customers and staff to adhere to “social distancing” policy in branches.
  • Urging customers to use its mobile, online and voice banking services.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.

International Bank of Commerce

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.

International Finance Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and temporarily closing all branch lobbies to the public and offering drive-through service only for in-person banking services.
  • 90% of employees are working remotely, and front-line staff are limited to shifts of only five employees in the bank at a time.
  • Encouraging customers to use its mobile and online banking services.
  • Providing personalized assistance on a case-by-case basis to customers who are experiencing financial hardships as a result of COVID-19, and assisting existing and non-existing clients with the SBA Paycheck Protection Program.
  • Helping staff if they are experiencing any hardship due to the coronavirus.
 

Johnson Financial Group

  • Instituted on-going, preventative measures to protect the health of both customers and employees, including closing bank lobbies until further notice, practicing “social distancing,” restricting all business travel for employees, encouraging remote work, and providing continuation of pay to employees whose ability to work is affected by the situation.
  • Customers have ongoing access to their advisor and can stay connected through drive-thrus, night drops, customer contact center, ATMs and digital tools including mobile and online banking services. Additionally, a proactive customer outreach program was implemented.
  • Offering several relief programs for impacted consumer and small business customers, including suspension of late fees on personal loans; payment deferrals for up to 90 days on mortgage and small business loans; temporary payment relief and fee waivers for personal and small business credit cards; suspension of foreclosure activities as provided under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Will participate in the U.S. SBA program to provide relief loans to businesses with less than 500 employees.
  • Providing tips for customers to avoid COVID-19-related scams.

JPMorgan Chase

  • Instituting/enhancing measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing” and adjusting branch hours.
  • Encouraging customers to use online, mobile and voice banking services.
  • Encouraging individuals who are affected by COVID-19 and need help with their accounts to contact their customer service representatives.
  • Relief is currently on case-by-case basis and could include fee waivers or refunds, changing due dates or extending credit lines.
  • Urging customers to protect themselves from coronavirus-related scams.
  • Announced a $50 million global philanthropic commitment to address the immediate public health and long-term economic challenges from the COVID-19 global pandemic. Funds will support communities and people hit hardest by this public health crisis through an initial $15 million commitment, including: $5 million to provide immediate healthcare, food and other humanitarian relief globally; $2 million to existing nonprofit partners around the world that are responding to the COVID-19 crisis in their communities; and $8 million to assist small businesses vulnerable to significant economic hardships in the U.S., China and Europe. The remaining $35 million will be deployed over time to help the most vulnerable communities and people recover from the crisis and have an opportunity to benefit from future economic growth.
 

Kennebunk Savings

  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees, and asking customers and staff to adhere to “social distancing” policy in branches.

KeyBank

  • Offering assistance to customers affected by COVID-19 including extensions, waived late fees and waived penalties for early CD withdrawal, as well as a Borrower Assistance program is also available for clients with certain loans.
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and temporarily closing or adjusting services in branches.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Urging customers to protect themselves from coronavirus-related scams.
 

Lake Central Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging use of branch banking services through drive-up windows and ATMs.
  • Encouraging customers to use its mobile, online and voice banking services.
  • Informing customers about growing number of fraudulent schemes associated with coronavirus and encouraging to vigilantly protect their personal information.
  • Reaching out to business customers to purchase gift cards and then offering various promotions to encourage more digital banking.

Liberty Trust & Savings Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus, including payment extensions and short-term lending to assist with stress.

Live Oak Bank

  • Practicing “social distancing” by mandating remote work for all employees.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Reaching out to individual and business customers to learn the impacts to their business and working with them on an individual basis to determine if deferrals, SBA disaster assistance or other programs are available.
  • Leveraging Live Oak’s on-campus kitchen to prepare food for a local homeless shelter, the Good Shepherd Center, and donating 50 computers to schools in the community for virtual learning.
 

Maine Community Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships.

Main Street Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships, including payment modifications and deferrals.
  • Urging customers to protect themselves from coronavirus-related scams.

Mascoma Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging employees who can do so to work remotely.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including loan payments without interest and waiving fees.

Maspeth Federal Savings and Loan Association

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” moving customer service representatives behind the glass in the teller line, staggering work shifts, and offering remote work options for employees.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships
  • Urging customers to protect themselves from coronavirus-related scams.

Mi Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.

Middlesex Federal Savings

  • Instituted/enhanced preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing all branch lobbies to the public except by appointment for access to safe deposit boxes, and offering drive-up teller service for all in-person transactions.
  • Encouraging customers to utilize its mobile, online and phone banking services.
  • Provided clients with a list of reliable sources to avoid Coronavirus (COVID-19) related scams.
  • Instituted remote work options for most personnel and changed sick time policy so employees do not feel compelled to work if they experience any sign of illness.

MidWestOne Bank

  • Through April 30, offering the following assistance to retail and business customers impacted by the coronavirus pandemic:
    • Working with each customer to help with their unique situation
    • One withdrawal from a certificate of deposit up to $20,000 and no early withdrawal penalty
    • Consumer hardship assistance loans ranging between $1,000 to $5,000 at low rates
    • 30-day payment extensions on most retail loans and lines of credit
    • Consumer home equity lines of credit at low introductory rates
    • Consumer credit cards with limited time benefits
    • 90-day deferred principal payments for qualified business customers with identified need
    • Other business loan accommodations such as increasing borrowing capacity where warranted
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” requiring most employees to work from home, and suspending regular branch lobby hours while offering branch banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Committed to supporting its communities, asking everyone to shop locally and leading the way by supporting local restaurant and bar businesses by ordering take out and using local businesses’ phone and mail order and online capabilities.

Midstates Bank NA

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.
  • Purchasing meals for our employees from local restaurants that have been impacted by COVID-19.

Millbury National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” providing remote work options for employees, and closing lobby to public while encouraging customers to use drive-through services for in-person transactions.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Issued one-time bonus of $300 to all employees to help assist them with their immediate needs.
  • Added additional cash on hand in vaults and ATM in anticipation of /response to customer needs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging to vigilantly protect their personal information.
  • Purchasing gift cards from local small businesses to use as give-a-ways for customers.

Montecito Bank & Trust

  • Instituted/enhanced preventative measures for clients and associates, such as equipping all branches and location-dependent associates with PPE, regular deep cleaning of facilities,  and implementing social distancing at all locations including tape markers outside branches where people wait. Also providing hand sanitizers to clients, at walk-up and drive-through locations, and have sanitizer dispensers at all entrances. Director of HR handmade masks for on-site associates. Enabled remote working for associates who can perform their duties at home.
  • Encouraging use of online banking across business and personal clients, with an additional option to use its Night Drops for deposits and payments at locations without a drive-through or walk-up.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including waiving debit card transaction requirements on applicable accounts and waiving foreign ATM fees; offering multiple low interest rate loan products and deferral options for existing clients; and accepted SBA Payment Protection Program applications from day 1 and is continuing to accept applications and process into its online queue in preparation for reopening of the program. 
  • Activated Relief Pay program, and spot bonus rewards as employees voluntarily worked OT and weekends to process PPP loans. CEO kept teams well fed with homemade cookies and desserts. On site associates can order in and expense lunch up to 2x a week from local restaurants.
  • Donated $165,500 to date for COVID-19 specific causes, in addition to ongoing nonprofit financial support. Moving annual Anniversary Grants giving event to virtual setting to help highlight organizations and facilitate community interaction and donations.
  • Donated hundreds of hand-sanitizers to a local hospital, and donated to an effort that is providing masks to local businesses.
  • Updating website frequently with community resources, both for financial assistance and community donation opportunities.
  • Buying gift cards and products from local businesses to distribute to associates and later to clients when normalcy resumes.
  • Moved financial literacy and elder abuse programs online; conducting financial literacy classes live virtually across local schools in partnership with the school’s remote learning programs.

M&T Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • All ATMs and drive-up windows will continue to remain open as well as teller lines that accommodate safe social distancing; Effective Monday March 23, branch lobbies will be open by appointment only.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Empowering staff to support customers’ specific needs regarding financial hardship, including:
    • Fee relief on deposit and lending solutions, and
    • Payment relief by making changes to current loan payment amount or loan length (e.g., defer a payment and add it to the end of the loan)
  • From March 23 through April 30th, ATM transaction fees charged by M&T will be waived for all customers. Will also waive all early withdrawal fees on all CDs open greater than seven days through the end of April.
  • Will waive the monthly maintenance fees for remote check deposit through the end of April.
  • Informing customers about fraudulent schemes associated with coronavirus and encouraging them to vigilantly protect their personal information.

MUFG Union Bank

  • Pledged $3 million to support local communities globally, including: $1.4 million in support of the small business sector in the United States, which will be allocated toward U.S. economic development activities that sustain small business operations, particularly in low- and moderate-income communities; $500,000 for U.S.-based social safety net programs, including regional foodbanks, that provide human services to low- to moderate-income populations; $100,000 earmarked for community-based organizations in Canada and Latin America; and $1 million to existing small business grants in the United States.
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” instituting remote work for 77% of workforce, staggering staff and shifts, and temporarily closing branch lobbies to the public while offering branch banking services via drive-through windows.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Offering account fee waivers, payment deferrals and other expanded assistance for both consumer and small business clients experiencing hardship related to the COVID-19 pandemic. The bank has also established a COVID-19 resource center on Unionbank.com that is updated regularly to address common questions and point to relief support resources.
  • Working with the Bankers Small Business Community Development Corp. of California, a CDFI (Community Development Financial Institution) and affiliate of CDC Small Business Finance, to establish a loan program in the United States to help alleviate the shortfall in cash flow for small businesses. Capital provided to the CDFI will be offered at a below-market interest rate.
  • All Union Bank branch staff will receive supplemental crisis relief pay of up to $1,000 to assist with unplanned financial burdens associated with COVID-19 for March and April. The company will evaluate further extensions based on how the situation evolves.
  • Expanded benefits for colleagues across the Americas in need of additional support through a temporary crisis-relief time-off benefit, continuing pay should an eligible colleague become ill or have to attend to family needs.
  • An Employee Relief Fund (ERF) is also available for colleagues who are experiencing unforeseen financial hardship as a result of COVID-19. With initial seed funding of $200,000, the ERF allows for colleagues to donate contributions and pool their resources to support one another in their time of need.

Mutual Savings Association

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including payment forbearance for mortgage loans and extending grace periods for maturing CDs.
  • Offering temporary interest-rate modifications and short-term lines of credit to assist business clients adversely impacted by COVID-19.
  • Providing extended sick leave for employees affected by COVID-19.
 

NBC Oklahoma

  • Instituted and enhanced preventative measures at all locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” alternating employee work schedules, temporarily closing all branch lobbies and offering banking services through appointments, virtual appointments and drive-thru windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Waiving sick leave and vacation time for employees affected by COVID-19.

NBT Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Providing personalized assistance to individual and small business customers who have been financially impacted by coronavirus, including increased daily limits for ATM withdrawals and mobile deposits, temporarily waiving late fees and penalties for early CD withdrawals up to $20,000 and offering delayed payments for up to three months upon customer request through an extension or forbearance.

Neighborhood National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” offering remote work options to certain employees, and offering banking services exclusively through drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.

North Easton Savings Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual customers who have been financially impacted by coronavirus, including offering customers forbearance of loan payments, short-term loans, fee waivers for courtesy overdraft usage, and early CD withdrawals.
  • Working with business customers who have been impacted by COVID-19 on a case-by-case basis.
  • Making cash donations to businesses who were affected by the early shutdowns, such as restaurants.

Northfield Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” offering remote work options to employees capable of doing so, limiting client access to branch lobbies to appoint-only basis and offering branch banking services via drive-through windows.
  • Encouraging customers to use its mobile and online banking services, night drop boxes and ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including temporarily eliminating minimum balance fees on checking and savings accounts, waiving early withdrawal penalties for CD’s, waiving the fee for using a non-Northfield ATM, and waiving late charges on consumer and commercial loans that are assessed over the next three months.
  • Establishe a PTO bank to assist employees that are impacted by coronavirus and unable to come to work due to illness or the need to care for family members.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.

Northrim Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting client access to branch lobbies to appoint-only basis and offering branch banking services through drive-up windows.
  • Encouraging customers to use its mobile, online banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including deferrals and immediate loan assistance options to provide flexibility for cash flow needs.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.

Northwest Bank

  • Encouraging customers to access their money via online and mobile banking channels
  • Providing customers with information and tools to help spot and protect their accounts from fraudsters who are using the disease outbreak as a tool for phishing, spear-phishing and social engineering to obtain customer financial information.

Norway Savings Bank

  • Instituting/enhancing preventative measures at branch location to protect health of both customers and employees, including regular deep cleaning of facilities and adhering to “social distancing” guidelines by closing branch lobbies and offering drive-up and ATM branch services only until further notice.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.
 

OceanFirst Bank

  • Adjusting branch operations to help protect the health and safety of customers and employees while maintaining access to the bank’s services.
  • Offering payment relief to affected borrowers, including deferments for certain loans.
  • Providing additional paid time off for employees who may be impacted
  • Supporting local schools and non-profit organizations through OceanFirst Foundation grant programs.
  • The OceanFirst Foundation has established a $250,000 grant pool to support non-profit organizations that have been directly impacted by COVID-19.

Old National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting client access to branch lobbies to appoint-only basis and encouraging use of most branch banking services via drive-through windows.
  • Encouraging customers to use its mobile, online and phone banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus. Prominently featuring CEO video messaging regarding the proven strength and stability of ONB to help clients weather this event and urging clients to reach out with any financial/hardship needs.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Enabling the majority of associates to work from home and granting associates an extra week of paid time off to be used at their discretion in the calendar year. Opening Camp ONB, a day care established on site at an operations/bank support work location to allow critical associates to work while their children are cared for in a safe environment.
  • Continuing to enable associates to volunteer at health and human service agencies, especially local food banks that are critical need of assistance. Assisting local American Red Cross chapters with blood drives by echoing their announcements for donations on social media channels and in internal communication and scheduling a blood drive at Old National’s headquarters.

Old Point National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” offering most employees remote work options, limiting client access to branch lobbies to appoint-only basis and offering branch banking services via drive-through windows.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including Increased daily debit card spending limits; waived penalties for early CD withdrawals; payment deferrals for mortgages, home equity loans, personal loans, auto loans, and credit cards; Up to 90-day interest-only terms for emergency business funding; expedited SBA application process for qualified businesses impacted directly or indirectly by the pandemic, including vendors or other external business partners; and quick-funded small business loans powered by StreetShares, a veteran-owned small business loan partner. Through this relationship, clients can apply for business loans from $2,000 to $250,000 online and receive funding in as little as 24 hours after credit approval. Also instituted a moratorium on all new foreclosures.
  • Continual customer communication through Old Point’s website, social media, email, and other digital channels to convey the latest available information; and social media efforts focused on spotlighting and supporting local business partners and non-profits.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.

Olympia Federal Savings

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting client access to branch lobbies to appoint-only basis and offering branch banking services via drive-through windows.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing individualized assistance for customers with financial struggles because of COVID-19. Supporting loan customers by waiving late fees; deferring payments; modifying the terms of loans; and temporarily pausing credit reporting. Helping deposit customers by waiving overdraft fees; early withdrawal fees; person-to-person payment fees; and account transfer fees. Helping small business customers on an individual basis solutions such as moving loans to interest-only payments in the short-term and connecting them with assistance through the SBA.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Employees over the age of 60 and/or with compromised immune systems are working from home. Connecting employees with a number of resources to help with leave and assistance. Providing additional compensation to non-exempt essential staff.
  • Donated $10,000 to United Way of Thurston County / Community Foundation of South Puget Sound COVID-19 Response Fund.

Oregon Pacific Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public and offering branch banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and phone banking services, as well as ATMs and night depositories at branch locations.
  • Providing personalized assistance on an individual basis to customers who are experiencing financial hardships as a result of COVID-19.
  • Developed a Community Emergency Loan Fund to lend up to $5,000,000 to local businesses and non-profit agencies to reduce the economic impact of COVID-19.

Owingsville Banking Company

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging employees to work remotely when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
 

Peoples Bank

  • Identifying customers who may be affected by the economy and the virus and offering assistance
  • Encouraging customers to use digital/online systems to do their banking
  • Increasing employee sick days to encourage sick employees to stay home

Peoples Bank (Ohio)

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.” Limiting branch lobby access by appointment only and encouraging use of branch banking services via drive-through windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to vigilantly protect their personal information.
  • Ensuring employees continue to get paid during this time by offering assistance programs for unexpected childcare and/or elder care expenses, as well as for those employees who need to quarantine or are not feeling well for an extended period of time. 
  • We are enabling remote work capabilities for associates as appropriate.

Peoples Bank (NC)

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” restricting business travel, encouraging employees who are equipped to do so to work remotely, and temporarily closing branch lobbies to the public while offering in-person banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Community initiatives include back pack lunch programs, with others in the works.

Peoples United Bank

  • Implemented enhanced preventative measures at branches and offices including reduced branch hours and appointment-only banking, limiting foot traffic, social distancing and deep cleaning of facilities.
  • Directing employees who are able to work remotely to do so, and providing extra paid time off for those who are unable to work remotely.
  • Encouraging customers to use the bank’s mobile and online channels, ATMs, drive-ups, and phone banking, from which customers can conduct many of the same transactions as they would in a branch.
  • Closely monitoring growing number of fraud-related schemes associated with the coronavirus and encouraging customers to protect their personal information.
  • Waiver of fees on a case-by-case basis for late/overdraft, ATM fees, CD penalty waivers, and postponement of some planned fee changes.
  • Individualized consumer and business loan support is available for customers who may need it, including a 90-day foreclosure moratorium on eligible residential loans.
  • Offering extended business credit card payment terms and waiving associated fees from April 1 to May 31.
  • Access to government enacted SBA emergency loans and curated educational resources, as well as state or municipal loan programs for customers seeking assistance.
  • Actively engaging with community organizations and government officials to provide monetary support to response funds and non-profits.

Pinnacle Bank

  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.
  • Proactively reaching out to clients who could be affected by the pandemic to help with any potential impact.
  • Encouraging customers to use its mobile, online and voice banking services, as well as ATMs and drive-through locations.
  • Restricted non-essential business travel for employees.

Piscataqua Savings Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus, including waiving fees on phone transfers and CD penalties.

Planters and Citizens Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and offering remote work options for employees.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including restructured debt.
  • Encouraging customers to use its mobile, online and voice banking services, as well as ATMs and night depositories at branch locations.
  • Providing cash donations/assistance for first responders.

PNC

  • Offering assistance, as needed, to affected customers through a range of measures, including fee waivers for consumer and small business customers, payment extensions and line increases, waivers for early withdrawal penalties for customers with CDs, and a special emergency loan program available to current customers that provides amounts of between $1,000 and $5,000 to meet emergency needs at a special, low interest rate.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering a dedicated coronavirus help page to provide resources and keep customers informed.

Popular Bank

  • Strengthened cleaning and sanitizing efforts. Taking extra in-branch precautions, supplying hand sanitizers and cleaning supplies to all branches for customer and employee use. Keeping the branches clean and cleaning workspaces throughout the day before and after serving each customer.
  • Continuing to educate employees on how to prevent the spread of coronavirus COVID-19 and establish protocols to help effectively respond to virus-related scenarios.
  • Introduced important social distancing protocols as recommended by the CDC and limiting the number of branch visitors at one time. Promoting an exclusive drive-thru only banking experience at select branches.
  • Enabled all employees who are able to work remotely to work from home.
  • Introduced modified hours of operation to reduce the risk of exposure to customers and employees and support team members with family obligations due to Shelter in Place requirements.
  • Introduced a COVID-19 Financial Hardship Relief Program to meet the needs of both retail and commercial customers directly or indirectly affected by recent events on a case-by-case basis. The Program works with each affected customer to identify and provide financial and banking solutions and offers leniency on depository fees and products.
  • Continue to encourage customers to use its online and mobile banking platforms to manage account and banking needs.
  • As an approved Small Business Administration (SBA) lender, the bank now offers qualifying small business customers financial assistance through the SBA Coronavirus Aid, Relief, and Economic Stability (CARES) Act. Through the Paycheck Protection Program it provides 100% guaranteed loans to cover specific operating expenses.
  • Qualifying employees who have had to leave their homes to work directly with clients in branches or in call centers will receive a special monetary bonus.
  • Co-pays for COVID-19 tests and emergency room visits have been waived. Telehealth access has been expanded to include local medical providers through live conferencing. Telehealth visits for COVID-19 testing have been waived.
  • Introduced virtual mindfulness sessions for employees to help reduce levels of stress and increase clarity.

Primary Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, requiring any employees handling cash and/or paperwork from clients to wear gloves, practicing “social distancing,” and restricting lobbies to appoint-only while offering branch banking services through drive-up windows and deposit service through the night drops for all customers during normal banking hours.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including helping small businesses that need increases in their lines of credit, drawing on existing lines, or new loans to help them keep their businesses afloat.
  • Informing customers about growing number of fraudulent schemes associated with coronavirus and encouraging to vigilantly protect their personal information.
 

Quantum National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus.

Queenstown Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Encouraging customers who are experiencing virus-related financial hardships to contact their bank for personalized assistance, including deferred payments and other actions.
 

Raymond James Bank

  • Offering personalized assistance to aid customers suffering virus-related financial hardships.
  • Instituting/enhancing preventative measures at branch location to protect health of both customers and employees, including regular deep cleaning, remote work options for employees, and temporarily closing the lobby to the public.
  • Paying all employees their full salaries whether they can work or not, up to the lesser of 14 days or when school is back in session.

Reading Cooperative Bank

  • Will work with customers who are experiencing financial difficulties.
  • Instituting/enhancing measures at branch and office locations to protect health of both customers and employees, including operating branches exclusively via the drive-through window beginning on March 17.
  • Urging customers to use online, mobile and voice banking services.

Red River Bank

  • Providing personalized assistance to customers who have been financially impacted by COVID-19, including 50% overdraft fee reduction as well as waived daily negative balance fees, waived late fees on consumer loan payments, waived late fees on consumer, small business and commercial credit cards and early certificate of deposit withdrawal penalty waivers. These waived fees are effective April 1 through April 30.
  • Promoting drive thru banking at most banking centers with the ability to visit lobbies as needed. Bankers are available to assist customers needing lobby access.
  • Enhancing preventative cleaning measures at branches and office locations to protect health of both customers and employees.
  • While adhering to social distancing requirements, relationship managers and lenders are available to customers in person. Managers are also communicating with customers via phone and online.
  • Encouraging customers to use all digital banking options such as mobile, online, telephone and ATM banking.
  • Restricted business travel for employees and postponed/canceled large meetings and other events.
  • Practicing social distancing and offering employees remote work options. Paid time off for employees with symptoms similar to COVID–19 that need to self-quarantine.
  • Promoting bank local and shop local. Employees are supporting local businesses.
  • Using social media and eNewsletters to keep its communities and customers informed as to what they’re doing to keep customers and employees safe while also encouraging strength & stability as their financial partner.

Regions Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and temporarily limiting branch banking services to drive-through options and in-office appointments.
  • Encouraging customers to use its mobile, online and ATM banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including penalty-free CD withdrawals, waiver of standard fees for excessive withdrawals from all savings and money market accounts, loan payment deferrals and extensions with no late fees, payment extensions with no late fees for credit cards, consumer mortgage payment forbearance and payment deferment for 90 days, suspending initiation of new repossessions of automobiles and other vehicles for 30 days; and suspending new residential property foreclosures on consumer real estate loans for 30 days.
  • The Regions Foundation is initially committing $2.5 million toward organizations that support small-business sustainability and recovery.

Reliance State Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Urging customers to protect themselves from coronavirus-related scams.

Renasant Bank

  • Instituting employee travel restrictions and encouraging the use of “social distancing “ and collaborative meeting tools
  • Communicating alternative ways for customers to bank
  • Maintaining close contact with our business customers as you evaluate the potential impact for your business and plan for current and future needs.

Ridgewood Savings Bank

  • Temporarily re-assigning employees, both in back office and customer-facing, to new locations in order to limit their commutes and time spent on mass transit.
  • Instituting/enhancing measures at branch and office locations to protect health of both customers and employees.
  • For existing customers facing unexpected expenses who nonetheless don’t want to dip into savings, offering interest-free loans secured by customers’ deposit balances as well as hardship programs for borrowers.
  • Urging customers to use online, mobile and voice banking services.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to vigilantly protect their personal information.

Rio Grande Savings and Loan Association

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships, including payment extensions and waived fees.

Rollstone Bank & Trust

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing” by temporarily closing branch lobbies to the public until further notice while offering branch banking services through drive-up windows. Transactions that cannot be conducted through drive-up, like safe deposit box access, are by appointment only.
  • Encouraging customers to use mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Educating customers on coronavirus-related scams so they can protect themselves.
  • Providing links to reputable sources like the CDC, so they can stay informed.
  • Temporary call center implemented to assist affected customers.

Roxboro Savings Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including waiving late fees on all loans and permitting withdrawals issued by check of up to $10,000 from time deposit accounts without penalty.
 

Salisbury Bank

  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees, including temporarily closing branch lobbies to the public until further notice and offering banking services through drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.

Sallie Mae

  • For customers affected by the pandemic, suspension of student loan payment for up to three months, without an impact on their credit standing
  • Student loan account forbearances or rate and term modification, as warranted
  • Waiver of fees for early withdrawal from CD
  • Provision of early release of holds on deposits
  • Instituting remote work and “social distancing” policies for employees
  • Limiting employee travel to essential business travel only

Sandy Spring Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging employees who can work remotely to do so, limiting lobby access by appointment only and expanding transactional functions via drive through lanes.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including forbearnances and loan modifications.
  • Offering extended sick leave to staff affected by the virus.

Santander

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” suspending all non-essential business travel, and encouraging employees who are able to work remotely to do so.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including loan payment relief and waiving fees for early CD withdrawals.

Security State Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus, including forbearance, fee waivers, extensions and loan modifications.

Signature Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.
  • Bank relationship managers are personally checking in with each business customer.

Signature Bank of Georgia

  • Enhanced preventative measures in all offices for the health safety of clients and team members, including regularly wiping and disinfecting all touchpoints, removing lobby coffee station, practicing “social distancing,” and enabling team members to work remotely with extra time off associated with a positive test of Covid-19 and no loss to their benefits.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs. Dedicated Emergency Preparedness web page focused on Covid-19 and housing all pertinent details associated with service delivery and resource material.
  • Temporary reduction to drive thru only service and by appointment. Expanded transaction service in drive-thru to accommodate closure of lobby.

Simmons Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing” by temporarily closing branch lobbies to the public until further notice while offering branch banking services through drive-up windows and ATMs.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Implementing an as-needed work-from-home policy for employees.

Sound Community Bank

  • Offering an assistance program to aid those suffering virus-related hardships.

South Georgia Banking Company

  • Instituting/enhancing preventative measures at branch location to protect health of both customers and employees, including regular deep cleaning facilities, practicing “social distancing,” and offering remote work options for employees.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.

Star Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities; requiring social distancing; masks and glove use; POS enhancements such as sneeze/cough guards; temporarily closing all branch lobbies to the public; offering drive-thru lanes; and 24/7 “night deposit” drops. 
  • Encouraging customers to use electronic services such as mobile banking, online banking, tele-banking services, local ATMs, and remote deposit capture.  
  • Providing personalized assistance to customers who have been financially impacted by coronavirus including extensions, modification loans, deferments (skip-a-payment), and assistance with applying for relief through the SBA Paycheck Protection Program (PPP).  
  • Providing customers with fraud prevention tips in light of growing number of fraudulent schemes associated with coronavirus. 
  • Assisting employees with human resources benefits changes such as additions and subtractions to medical insurance programs due to COVID-19 related life events.  
  • Assisting employees with components of the Families First Coronavirus Act (FFCRA) due to employee or family-member illness, school/daycare closures, or physician-recommended home stays due to COVID-19 risk level. 
  • Rewarding and thanking employees for their tenacity and dedication with gift baskets sent to each office location and offering remote employment opportunities as needed/available. 
  • Deploying ZOOM enterprise-wide for organizational communication and vendor/third party communication. 
  • Cash donations to the American Red Cross and local food shelves to assist community members in need. 
  • Extensively using social media to communicate local and national COVID-19 news while offering financial support, education, and other reputable resources for the community during the pandemic

Sturgis Bank & Trust Company

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, installing sneeze guards, practicing “social distancing,” empowering employees who can work from home to do so, and closing branch lobbies while serving customers on-site via drive-through lanes.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including loan forbearance, suspending foreclosure sales and evictions, and awarding Emergency Hardship Grants via its foundation in partnership with the St. Joseph County United Way.
  • Doubled paid sick time for employees from 6 full days to 12 full days.
  • Waived two months’ rent (forgiveness, not deferral) for six sole proprietor retail tenants of its building in downtown Sturgis.

Sunflower Bank, N.A.

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” staggering work shifts, and offering and equipping employees for remote work options. Beginning to restrict branch lobbies to “by appointment only” status.
  • Limiting business travel for employees, and postponing/canceling large meetings and attendance at other events.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including “skip-a-pay” in which credit card customers may skip the cycle's minimum payment on the account.
  • Informing customers about growing number of fraudulent schemes associated with coronavirus and encouraging to vigilantly protect their personal information.

Surrey Bank & Trust

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing.” Temporarily closed access to lobbies. Customers must contact the bank ahead of time if they need access to lobby. The drive-through is still open and the tellers sanitize the canisters throughout the day. 
  • Key personnel have been separated in the hopes that if one building were to contract virus, operations can still be handled without interruption for customers. All employees are required to wear face masks if they are unable to follow social distancing guidelines with a customer or co-worker.
  • Encouraging customers to use its mobile and online banking services, including mobile deposit, whenever possible.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including cutting its NSF fees in half and waiving fees for using foreign ATM's, as well as participating in the SBA PPP loans for small businesses. 
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Granted employees an extra paid week of vacation should they miss time due to COVID-19.
  • Engaging the community through its social media outlets, including sharing fun activities for kids and parents to do together, as well as “Feel Good Friday” posts to spread positivity and posts encouraging support for local businesses. 

Susquehanna Community Bank

  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees, including frequent environmental cleaning, social distancing, and following the CDC health guidelines. Temporarily closing all branch lobbies to the public while still offering banking services via online, drive-up, or in person by appointment.
  • Encouraging customers to use online, mobile and telephone banking as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Offering employees remote work options and offering additional paid time off for employees that may need to self-quarantine or to take care of children while schools are closed.
  • Urging customers to protect their personal information from fraudulent schemes associated with coronavirus.

Synchrony

  • Encouraging customers to use its digital tools for fastest access to accounts and to discuss how it may be of assistance.
  • Offering assistance options to customers who are experiencing financial hardship.
  • Increased regular deep cleaning and sanitizing across all sites, adding health care professionals to select sites.

Synovus

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • Drive-thru banking and ATMs remain available, and drive-thru services have been expanded to include check cashing (including non-customers), money orders, cash advances, and official checks. Local branch team members will be available on a limited basis by appointment to assist with safe deposit box access and other transactions requiring face-to-face interaction. A limited number of locations without drive-thru banking may remain open by appointment only or with reduced hours.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including waiving non-sufficient funds (NSF) and monthly service charges, making loan payment relief available for 90 days upon request for consumer loan account customers, and payment deferment and loan relief on certain loans to business/commercial customers with approval of regional credit officer.
  • Providing $50 bonus for each day worked, up to $500 each pay period to team members in customer-facing and support roles required to work onsite.
  • Providing full salary to team members for absences due to a hardship created by school, childcare, or eldercare facility closures, where working from home is not an option, for up to 10 business days.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging to vigilantly protect their personal information.
 

Taylor Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual and business customers who have been financially impacted by coronavirus, including the deferral of loan payments as deemed necessary, modifying loan terms and expediting credit loan requests for short-term working capital.
  • Developing an employee loan program to assist staff with hardship expenses related to COVID-19.

TBK Bank

  • Created tbkbank.com/covid-19-resource-center/ landing page with updates and resources for navigating the COVID-19 outbreak, including customer service options and tips to begin using the company’s digital banking features.
  • Advising customers who are experiencing financial difficulties to contact customer care for help regarding consumer lending, small business and deposit products.
  • Waiving select deposit account fees including overdraft fees, NSF Fees, Debit Card Replacement Fees, Cashier Checks fees and ATM fees for customers through May 31, 2020.
  • Waiving the monthly service charge for all deposit accounts for the next two statement cycles.
  • Providing check-cashing services for government issued stimulus checks for both customers and non-customers.
  • Increased Daily Deposit Limits for ATMs and Mobile Deposits.
  • Restricted access to contact centers and operations centers to only those employees working there.
  • Encouraging customers to use online and mobile services.
  • Implemented work from home for all team members who are able.
  • Eliminated all nonessential travel and strongly discouraged gatherings of 10 or more employees.

TCF Bank

  • Implemented a hardship assistance program for consumers and businesses impacted by COVID-19. These measures include payment deferrals, foreclosure suspensions, restructuring, access to short term working capital and other financing options.
  • Instituted enhanced preventative measures at branch and office locations to protect health of both customers and employees, including work from home for many employees, regular deep cleaning of facilities, restricted lobby access at specified locations and practicing “social distancing.”
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Urging customers to protect themselves from coronavirus-related scams.

The Bank of Commerce

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing” by temporarily closing branch lobbies to the public until further notice while offering branch banking services by appointment only and through drive-up windows and ATMs.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.

The Bank of Southside Virginia

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.

The Citizens Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.

The Fauquier Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice, and offering banking services through drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to aid customers suffering virus-related financial hardships.
  • Providing daycare assistance to employees with children at home with school closures.

The Juanita Valley Bank

  • All branch location lobbies have closed and only drive-thru and ATM service is being provided at this time.
  • Daily extensive cleaning procedures are in place in the branches, especially at the drive-thru areas.
  • Encouraging customers to use remote banking services such as mobile banking, online banking, consumer and business mobile banking apps, and 24-hour phone banking. Also encouraging customers to use debit cards for purchases and to avoid handling cash.
  • Allowing the increase of debit card spending limits and remote deposit limits for qualifying customers and offering options for payment relief on mortgages, home equity or personal loans on an as need basis.
  • Offering options for payment relief on business mortgages and small business loans on an as need basis. JVB is an SBA 7(a) approved lender and is accommodating SBA Payment Protection Program loan requests.

The State Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice and offering branch banking services through drive-up windows and ITMs.
  • Encouraging customers to use its mobile and online banking services as well as ITMs.
  • Offering temporary relief and expert advice and assistance to help offset the financial impact of the COVID-19 pandemic, including access to an interest-free emergency loan of up to $1,000, with no payments due for 90 days and a 12-month repayment period; a community support program where people in financial need can be nominated by family or neighbors to receive one of 10 checks of $250 paid daily between April 6th and May 1st, 2020; payment deferrals of up to 90 days or interest-only payments up to 180 days for all Small Business Association and commercial loans; relief from everyday banking and credit card fees; payment deferrals on mortgages and consumer loans; and access by appointment, seven-days-a-week, to Wealth Management, Retirement, and Commercial Banking officers, to discuss longer-term financial strategies and the assistance available through Federal and State relief programs.

Tri-State Bank of Memphis

  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs and drive-thru locations.
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” restricting business travel, and equipping employees to work remotely.
  • Offering employees remote work options and offering extra paid time off for employees with symptoms similar to COVID-19 that need to self-quarantine.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Accepting applications for SBA Payroll Protection Program loans made available through the recently approved CARES Act.

Truist

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging employees who are able to work remotely to do so.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering relief measures, allowing greater access to capital for borrowers and empowering staff to support clients affected by the COVID-19 pandemic. The relief measures include payment relief assistance for clients on consumer loans, personal credit cards, business credit cards and business loans, as well as temporarily waiving ATM surcharge fees to help consumers and businesses access cash with greater confidence. Also providing 5% cashback when BB&T and SunTrust consumer credit card holders use their credit card for qualifying purchases at grocery stores and pharmacies through April 15, 2020.
  • Donate $1 million to the CDC Foundation and Johns Hopkins Medicine through the Truist Charitable Fund, and donating $3 million to local United Way organizations to fund community-based programs and support services that provide basic needs to people during this difficult time through The Truist Foundation.

Trustco Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, adhering to CDC guidelines and practicing “social distancing.”
  • Encouraging customers to use its mobile and online banking services as well as ATMS.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including a 1-3 month mortgage payment deferment; not requiring borrowers to pay PMI for any loan request - even with 3% down; not requiring an escrow account to be funded at closing, resulting in lower cash out of pocket at closing; and reduced rate short-term personal loans for loans between $500-$5,000 at 4.5% for up to 12 months.
  • Informing customers about COVID-19-related scams (including Economic Impact Payment scams) and encouraging them to vigilantly protect their personal information.
  • Currently hiring for all levels of branch staff, including tellers, assistant managers and managers across each of its locations. For a complete listing of job opportunities, visit www.trustcobank.com/employment-listings.php.
  • Created a "COVID-19 Fund" and will donate $30,000 to 16 front line organizations across its entire service area.
 

UBS Bank USA

  • Instituting measures at offices and trading floors to protect the health of both clients and employees, including regular deep cleaning of facilities, practicing social distancing, implementing remote work options for most personnel (approx. 90% of employees currently working remotely), and canceling all domestic and international travel events.
  • Encouraging customers to use its mobile, online and voice banking services.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their information.
  • Offering temporary leave to anyone needing to identify alternative childcare, as well as backup and emergency childcare services through Bright Horizons.
  • Eliminated the co-pay for benefits eligible employees to connect with physicians via telemedicine through its health insurance providers.
  • Through its Employee Assistance Program, introduced a range of mental health services and resources to support anyone struggling with the stress and anxiety of the current situation.
  • Contributing $30 million towards local and global cornonavirus aid projects.
  • Activated a special matching gift program to enable employees to have their contributions to select organizations matched up to $1,000 per employee, above and beyond the normal annual threshold. Participating organizations include Americares, which is providing personal protective equipment and healthcare training in clinics across the country, and No Kid Hungry, which is addressing food insecurity issues by partnering with food banks to help reach kids (and their families) who have lost access to meals given the widespread school closures.

UMB Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and closing branch lobbies while serving customers on-site via drive-through lanes.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including options for consumer loan and mortgage payment deferment or modifications on an individual, customized basis; increased mobile deposit limits; individualized, flexible credit card repayment and payment deferral options, as well as a balance transfer opportunity; access to additional credit lines extended on a case-by-case basis; 6-month term loan payment deferral option for current small business customers; counsel on the SBA Disaster Assistance Program and other state and local programs; and a 90-day moratorium on initiating foreclosure activity on all mortgages and home equity lines and loans.

Umpqua Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing,” and temporarily closing some branches.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Offering several relief programs for impacted consumer and small business customers, including deferring loan payments for up to 90 days for individual consumer and small business loans, waiving all fees associated with deferred payments on existing loans and lines of credit, and waiving all ATM fees to ensure customers have access to their funds.

Union Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” arranging for many employees to work remotely, closing lobbies except by appointment only and limiting branch transactions to drive-up only.
  • Encouraging customers to use its mobile and online banking services as well as ATMs.
  • Providing personalized assistance to customers who are experiencing financial hardships as a result of COVID-19, including overdraft fee waivers; four-month forbearance program offered to mortgage loan customers; loan modifications for existing business loans; and processing of SBA PPP applications for existing bank customers.
  • Informing customers about COVID-19-related scams and encouraging them to vigilantly protect their personal information.
  • Prior to April 1 when FFCRA sick leave became available, created a Special Leave category to provide full regular wages for employees experiencing issues related to COVID-19 (testing positive or showing symptoms, self-quarantine, caring for a family member, providing child care due to school or day care closure).
  • Permitting employees to use sick or vacation leave to supplement Families First Coronavirus Response Act (FFCRA) sick leave.

Union State Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” temporarily closing branch lobbies to the public until further notice and offering banking services through drive-up windows and electronically.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Employees will have paid time off for self-quarantine, illness, or loss of childcare.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including loan payments without interest and waiving fees.

United Bank

  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Urging customers to use its mobile, online and voice banking services as well as ATMs.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging them to be vigilant about verifying the legitimacy of anyone asking for sensitive data, personally identifiable information and/or money.

University Bank

  • Instituting/enhancing preventative measures at branch location to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and implementing remote work options for most employees.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Offering personalized assistance to customers who inform them they may be financially impacted by this situation.

USAA

  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including special payment assistance programs for eligible members include a 90-day credit card payment deferral, a 60-day payment extension on consumer loans, and special mortgage and home equity line of credit payment assistance. Also providing specific assistance for deposit accounts.
  • Providing up to three weeks emergency pay for COVID-19 related illness, childcare issues or if employees are unable to work from home. Implementing social distancing protocols, closed onsite fitness centers, café dining areas and café self-service lines. Onsite medical clinics remain open. Restricting all international and domestic business travel. Increasing touch-surfaces cleaning measures in all facilities. Closing financial centers and the bank lobby in San Antonio until further notice.
  • USAA medical plan participants who use network providers will not have to pay any out-of-pocket expenses for testing, diagnosis and prescribed medication for COVID-19. Deductibles and coinsurance will be waived for COVID-19 doctor visits and treatments. Expanded and free telemedicine services.
  • Committed $4.4 million to nonprofits across the country responding to the coronavirus pandemic. $2.3 million in military-focused nonprofits. $1 million to nonprofits in San Antonio. $1.1 million in total invested in USAA campus communities with nonprofits in Tampa, Phoenix, Colorado Springs, Chesapeake and Dallas/Ft. Worth.
  • Employees can order pre-packaged meals and food supplies for weekday pickup at USAA's regional campuses.

U.S. Bank

  • Instituted a Premium Pay Program providing 30,000 critical front-line employees with a temporary 20% hourly wage increase. This is in addition to its existing program to provide additional paid time off for employees affected by COVID-19, among other relief programs.
  • Announced a $30 million commitment to support immediate and long-term COVID-19 relief efforts in communities around the country, including $4 million in the next two weeks to national organizations focused on small business recovery and crisis relief and an additional $26 million to local nonprofits across the country by year’s end.
  • Has made temporary adjustments to several lending products and services that make them more affordable and accessible to existing customers who may be financial impacted, along with relief and forbearance programs for those who qualify. For consumer customers, this includes U.S. Bank’s installment loan, Simple Loan and Personal Loan products. For business customers, this includes business products like Quick Loan and Cash Flow Manager.
  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities and practicing “social distancing.”
  • Temporarily reduced the hours of operation at all branches and in many areas decreasing lobby usage and encouraging our customers to use drive-up services instead. Also urging customers to use its mobile, online and voice banking services.
  • Established a virtual volunteer network of employees who will assist nonprofits during this time of need. Employees will offer skills-based volunteering to support financial education, online mentoring, marketing and project management. This will allow nonprofits to focus on assisting people with needs related to COVID-19 impacts.
 

Valley National Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting foot traffic in branch lobbies by encouraging appointments and use of drive-through windows.
  • Prohibiting business travel, restricting meetings and encouraging vast majority of employees to work remotely.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing relief to customers who have been financially impacted by coronavirus, including interest and principal payment deferrals, waived overdraft charges, waived penalties for early CD withdrawals for emergency needs, increased debit card and credit card limits, and increased cash available in ATM network for residential mortgage and consumer lending customers. For small business customers, offering Valley Business Credit Cards or increased lines of credit for impacted businesses, defering principal and interest payments for 90 days for qualified businesses, waiving line and overdraft fees and providing additional relief programs for commercial customers on an individual basis.
  • Informing customers about growing number of fraud-related schemes associated with coronavirus and encouraging to vigilantly protect their personal information.

VisionBank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging employees who are able to work remotely to do so, temporarily closing branch lobbies to the public until further notice and offering banking services by appointment or through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as drive-throughs and ATMs.

Volunteer Federal Savings Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible and offering banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to individual customers who have been financially impacted by coronavirus, including mortgage loan forbearances on a case by case basis and waived fees for early withdrawals or phone transfers.
 

WaFd Bank

  • Committing up to $100 million in lines of credit to help the business community weather this financial disruption.
  • Immediately offering small business lines of credit up to $200,000, interest-free for 90 days, to businesses affected by COVID-19.
  • Expediting processing for lines of credit up to $30,000 to existing and new creditworthy clients in their regional market who have been in operation at least two years and can show a 10 percent loss in revenue due to coronavirus.

Webster Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” and encouraging employees who can do so to work remotely.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including increased debit card limits; waived penalities for early CD withdrawals up to $25K; increased individual remote deposit limits; options for payment deferrals on mortgages, home equity or personal loans, and small business loans, based on need; expedited SBA application process for qualified businesses impacted by the pandemic; and a 90-day foreclosure moratorium on residential loans.
  • Providing $250K in donations to support nonprofit organizations throughout bank’s footprint to help provide urgent services to the public.

Wells Fargo

  • Wells Fargo Foundation announced charitable donations of $175 million to help address food, shelter, small business and housing stability, as well as to provide help to public health organizations as customers, communities and employees grapple with the impact of COVID-19.
  • Cashing Economic Impact Payment checks for non-customers in its branches, with no fees charged. In addition, for 30 days it will pause the collection of negative balances existing at the time when EIP payments are deposited, allowing customers to access the full amount of their payment. Both of these decisions are aimed at helping Americans access the EIP funds as quickly as possible.
  • Advising customers who are experiencing financial difficulties to contact bank specialists for help regarding consumer lending, small business and deposit products.
  • Providing assistance including fee waivers, payment deferrals, and other expanded assistance for credit card, auto, mortgage, small business and personal lending customers who contact the bank, and will continue to communicate with customers as the situation evolves.
  • Encouraging customers to continue making their mortgage payments if they can, but will grant an immediate 90-day payment suspension for any Wells Fargo Home Lending customer who requests assistance.
  • Suspended residential property foreclosure sales, evictions and involuntary auto repossessions.
  • Announced it will make cash payments to employees whose roles call for them to serve customers and colleagues in branches, contact centers, and other offices. For eligible U.S. employees, starting with the April 17 pay period, it will make payments of $200 per pay period for five pay periods for those with base pay of less than $100,000. For eligible international employees, payments and timeframes will vary.
  • Announced a one-time award to 170,000 employees making less than $100,000 as thanks for their efforts to transform the company. In the U.S., that award will be $600 (for full-time employees) and $300 (for part-time employees). For international employees, the qualifying earnings threshold for receiving the award and the amount of the award will be tailored to local compensation and competitive practices.
  • Made a $10 million grant to its WE Care employee relief fund, which provides resources to colleagues who face a catastrophic disaster or financial hardship resulting from an event beyond their control. This program is available to those affected by coronavirus and is intended to help team members, especially those with limited resources, get back on their feet with basic necessities. Added new flat grants of up to $1,500 that qualifying employees can use for mortgage, rent, or other assistance while continuing to work.
  • Dramatically increased Team Member Care staff to answer employee questions about workplace safety, health, and other concerns.
  • Restricted access to contact centers, operations centers, and trading floors to only those employees working there.
  • Eliminated all nonessential travel and strongly discouraged gatherings of 10 or more employees.
  • Canceled or postponed sponsorship events with more than 10 people and employee volunteering.
  • Implemented enhanced cleaning procedures in branches, offices, customer contact centers, and operations centers following CDC and public health guidance, and increased shipments of hand sanitizer wipes and other supplies.
  • Established a set of protocols so high-risk or potentially infected employees can stay at home, as well as procedures for reporting suspected exposures and cleaning facilities after confirmed exposures.
  • Installed signs at branches and added messages on ATMs asking those who are sick or quarantined to do their banking digitally until they are well.
  • Created the wellsfargo.com/coronavirus site with updates and resources for navigating the COVID-19 outbreak, including customer service options and tips to begin using the company’s digital banking features.

WesBanco Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” suspending all non-essential business travel, implementing guidelines regarding personal travel, providing remote work options for employees, relaxing paid time off policies, and limiting most branch locations to drive-up and ATM services, with others being shifted to modified hours.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including deferring loan payments and suspending any new foreclosure actions.
  • Established a $350,000 grant pool to support non-profit organizations in communities served by WesBanco that have been directly impacted by COVID-19.

West Pointe Bank

  • Instituting/enhancing preventative measures at branch and office locations to protect the health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” encouraging remote work when possible, temporarily closing branch lobbies to the public until further notice, and offering banking services through personal appointments and drive-up windows at locations where they are available.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus.
  • Originating or increasing lines of credit for business customers that support critical industries and offering extensions or fee waivers for those in need.
  • Implementing extended paid sick leave to all employees that need it.

Wilson & Muir Bank & Trust Co.

  • Instituting/enhancing preventative measures at branch and office locations to protect health of both customers and employees, including regular deep cleaning of facilities, practicing “social distancing,” limiting client access to branch lobbies to appoint-only basis and encouraging use of most branch banking services through drive-up windows.
  • Encouraging customers to use its mobile, online and voice banking services as well as ATMs.
  • Providing personalized assistance to customers who have been financially impacted by coronavirus, including loan modifications to interest only payments and advancing new lines of credits to credit worthy borrowers.
  • Informing customers about growing number of fraudulent schemes associated with coronavirus and encouraging to vigilantly protect their personal information.
  • Offering extended sick leave to staff if they or their dependents are stricken by the virus.

Windsor Federal

  • Instituting/enhancing preventative cleaning measures at branch and office locations to protect health of both customers and employees.
  • Urging customers to use its mobile, online and voice banking services.
 

Zions Bank

  • Instituted preventative measures in branches and office locations to protect employees, customers and the public, including enhanced cleaning of facilities, practicing “social distancing”, staggering key personnel with remote scheduling, temporarily closing branch lobbies to the public, offering limited banking services through personal appointments, and using drive-through windows at all branch locations.
  • Proactively reaching out to clients who may be particularly adversely affected in this environment to communicate the bank’s readiness and determination to assist them, wherever possible with payment deferrals and maturity extensions should the need arise.
  • Engaged in a number of employee initiatives, including encouraging employees to work from home, encouraging safe behaviors, and canceling larger in-person meetings and gatherings. Also initiated more frequent and more intensive cleaning of branches, wiping down ATMs, encouraging banking by phone, etc.
  • To encourage support for local restaurants hit hard by social distancing measure stemming from the coronavirus pandemic, the bank is are offering a 10% cash back bonus when its clients use any Zions Bank Credit Card for any purchase directly made to restaurants between now and May 31, 2020. The 10% cash back bonus includes all dining establishments, as well as primary food delivery such as Uber Eats, DoorDash, Grubhub, etc. Gift cards purchased at restaurants also qualify.

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